At a Glance
- Tasks: Create unforgettable guest experiences and provide local recommendations.
- Company: Join THE NICI, a stylish new hotel in the New Forest.
- Benefits: Competitive salary, career progression, staff discounts, and training opportunities.
- Other info: Dynamic team environment with opportunities to grow within a thriving brand.
- Why this job: Be part of an exciting hotel opening and make a real impact.
- Qualifications: Experience in hospitality, strong communication skills, and a passion for service.
The predicted salary is between 24000 - 30000 £ per year.
About THE NICI Lymington
Be part of something exciting. THE NICI is expanding, bringing its signature blend of laid-back luxury and contemporary style to the heart of the New Forest with the opening of THE NICI Lymington. Following the success of our Bournemouth hotel, this new destination will offer a fresh, design-led hospitality experience—combining boutique elegance with a relaxed coastal feel. With beautifully curated spaces, exceptional dining, and a focus on guest experience, THE NICI Lymington is set to become one of the region’s most sought-after stays.
The Role
We are looking for a personable, knowledgeable, and service-driven Concierge to join our Front of House team for this exciting new opening. You will play a key role in creating memorable guest experiences—acting as the go-to expert for local recommendations, reservations, and personalised service.
Key Responsibilities
- Deliver a warm, professional welcome to all guests
- Provide expert knowledge of the local area, including restaurants, attractions, and activities
- Arrange bookings such as dining, transport, and excursions
- Anticipate guest needs and exceed expectations at every opportunity
- Handle guest requests efficiently and with attention to detail
- Work closely with Reception and wider hotel teams to ensure seamless service
About You
- Previous experience in a Concierge or guest-facing hospitality role preferred
- Passionate about delivering exceptional customer service
- Strong communication and organisational skills
- Friendly, approachable, and proactive
- Good local knowledge (or willingness to learn quickly)
- Ability to remain calm and professional in a fast-paced environment
What We Offer
- Competitive salary
- Opportunities for career progression within a growing brand
- Staff discounts across THE NICI properties
- Training and development opportunities
- The chance to be part of a brand-new hotel opening team
Concierge employer: Nici Hotels Limited
At THE NICI Lymington, we pride ourselves on fostering a vibrant and inclusive work culture that values exceptional service and personal growth. As part of our team, you will enjoy competitive salaries, opportunities for career progression, and the unique experience of contributing to a brand-new hotel opening in the picturesque New Forest. Join us to be part of a dynamic environment where your passion for hospitality can truly shine.
StudySmarter Expert Advice🤫
We think this is how you could land Concierge
✨Tip Number 1
Network like a pro! Reach out to people in the hospitality industry, especially those who work at THE NICI or similar places. A friendly chat can lead to insider info about the role and even a referral!
✨Tip Number 2
Show off your local knowledge! When you get the chance to chat with someone from THE NICI, drop some cool recommendations for local spots. It’ll show you’re not just passionate about the job but also about the area.
✨Tip Number 3
Be ready for a hands-on interview! If you get called in, expect to demonstrate your customer service skills. Think about scenarios where you’ve gone above and beyond for guests—those stories will make you stand out.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in being part of THE NICI family from the get-go.
We think you need these skills to ace Concierge
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share your passion for hospitality and how you connect with guests.
Tailor Your Experience:Make sure to highlight any previous experience in concierge or guest-facing roles. We’re looking for specific examples of how you’ve delivered exceptional service, so be detailed and relevant!
Do Your Research:Familiarise yourself with the local area and what makes THE NICI Lymington special. Mentioning local attractions or dining spots in your application shows us you’re genuinely interested in the role and the location.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at THE NICI Lymington!
How to prepare for a job interview at Nici Hotels Limited
✨Know Your Local Area
As a Concierge, having expert knowledge of the local area is crucial. Before your interview, brush up on popular restaurants, attractions, and activities in Lymington. This will not only show your enthusiasm for the role but also demonstrate your commitment to providing exceptional service.
✨Showcase Your Customer Service Skills
Prepare examples from your previous experience where you went above and beyond for guests. Highlighting specific instances where you delivered outstanding customer service will help you stand out as a candidate who truly understands the importance of guest experience.
✨Practice Your Communication Style
Since strong communication skills are key for this role, practice articulating your thoughts clearly and confidently. Consider doing mock interviews with friends or family, focusing on how you would handle common guest requests or inquiries.
✨Demonstrate a Proactive Attitude
During the interview, convey your proactive approach to anticipating guest needs. Share ideas on how you would enhance the guest experience at THE NICI Lymington, showing that you're not just reactive but also forward-thinking in your service delivery.
