At a Glance
- Tasks: Lead complex client implementation projects for global financial institutions and ensure timely delivery.
- Company: Dynamic fintech company focused on operational excellence and client satisfaction.
- Benefits: Competitive salary, professional development, and a collaborative work environment.
- Other info: Join a high-growth team with opportunities for career advancement.
- Why this job: Make a real impact in the fintech space while leading innovative projects.
- Qualifications: 7+ years in project management with experience in fintech or financial services.
The predicted salary is between 63000 - 77000 £ per year.
About the Role
We are looking for an experienced Delivery Manager to lead the successful end-to-end delivery of complex client implementation projects for global financial institutions, including large investment banks. This role sits at the intersection of project delivery, client management, operational excellence, and team leadership.
The successful candidate will play a critical role in ensuring projects are delivered on time, within scope, and to the highest quality standards, while also helping to scale and mature the Delivery function through process improvement and operational standardisation.
This is an ideal opportunity for someone with strong operational and project management experience who thrives in fast-paced fintech environments and enjoys working closely with enterprise clients, internal stakeholders, and cross-functional teams.
Key Responsibilities
- Own the end-to-end delivery lifecycle for client implementation projects, from initiation through to go-live and post-implementation support.
- Manage projects with large enterprise and investment banking clients.
- Define project plans, timelines, milestones, dependencies, risks, and resource requirements.
- Ensure delivery commitments are met while proactively managing scope, risks, issues, and escalations.
- Coordinate cross-functional teams including Product, Engineering, Operations, and Client Success.
- Lead governance meetings, status updates, steering committees, and executive stakeholder communications.
- Drive accountability across internal and external stakeholders to achieve successful delivery outcomes.
Client & Stakeholder Management
- Build trusted relationships with client stakeholders across business, operations, and technology teams.
- Act as the primary point of contact for delivery-related activities during implementations.
- Manage expectations effectively and provide clear communication on progress, risks, and dependencies.
- Support clients through onboarding, implementation, testing, operational readiness, and transition to BAU support.
Operational Excellence & Process Improvement
- Contribute to scaling and maturing the Delivery function as the business grows.
- Identify opportunities to improve, standardise, and automate delivery processes and operational procedures.
- Develop and maintain implementation frameworks, governance standards, reporting structures, and best practices.
- Help establish scalable delivery methodologies suitable for enterprise fintech clients.
People Management & Leadership
- Provide leadership, mentoring, and day-to-day management for Delivery or Operations team members.
- Support hiring, onboarding, coaching, and performance development within the team.
- Foster a collaborative, accountable, and high-performing team culture.
- Act as a role model for delivery excellence and client-centric execution.
Required Experience & Skills
- Minimum 7 years’ experience in Delivery, Operations, Project Management, or Implementation Management roles.
- Experience delivering complex client implementations within fintech, financial services, SaaS, or enterprise technology environments.
- Strong understanding of working with large financial institutions and investment banking clients.
- Proven track record of managing multiple complex projects simultaneously.
- Excellent stakeholder management and client-facing communication skills.
- Strong organisational skills with the ability to manage competing priorities in a fast-paced environment.
- Experience leading cross-functional teams and driving delivery accountability.
- Demonstrated experience improving operational processes and implementing scalable ways of working.
- Previous people management or team leadership experience.
- Comfortable operating in high-growth and evolving environments.
Preferred Qualifications
- Experience within capital markets, payments, trading, post-trade, treasury, or banking technology environments.
- Experience with implementation governance, client onboarding, or enterprise change management.
What Success Looks Like
- Successful delivery of complex enterprise implementations with high client satisfaction.
- Strong operational discipline and predictable delivery execution.
- Improved scalability and standardisation across the Delivery function.
- High-performing and engaged delivery team.
- Strong partnerships with internal stakeholders and external clients.
Senior Delivery Manager in London employer: Nicholson Search and Selection
As a Senior Delivery Manager at our innovative fintech company, you will thrive in a dynamic work culture that prioritises collaboration and operational excellence. We offer competitive benefits, including professional development opportunities and a supportive environment that encourages growth and innovation. Join us in a location that fosters creativity and engagement, making it an ideal place for those seeking meaningful and rewarding employment in the financial technology sector.
Contact Details:
Nicholson Search and Selection Recruitment Team
