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- Tasks: Lead marketing tech projects to enhance customer experiences in luxury retail.
- Company: Join a prestigious global luxury brand focused on innovation and customer engagement.
- Benefits: Enjoy a hybrid work model and the chance to shape impactful tech strategies.
- Why this job: Be at the forefront of transforming customer journeys with cutting-edge technology.
- Qualifications: 4+ years in Marketing Technology or related fields; strong project management skills required.
- Other info: Ideal for those passionate about luxury retail and emerging marketing tech trends.
The predicted salary is between 43200 - 72000 £ per year.
Are you passionate about marketing technology and creating seamless, personalized customer journeys? Excited to lead transformative tech projects in luxury retail?
A prestigious global brand is seeking a Senior Manager, Marketing Technology to join their Customer Insights and Experience team in London. This is a critical role, with a major focus on enhancing Clienteling capabilities and rolling out a new Content Management System (CMS) to power best-in-class customer experiences across Europe.
What You'll Do- Lead the Clienteling platform strategy and enhancements — helping frontline teams deliver more personalized customer experiences.
- Manage the end-to-end implementation of a new Content Management System, enabling richer, more dynamic content delivery.
- Shape and drive the overall Marketing Technology roadmap aligned to customer-centric goals.
- Oversee research, selection, deployment, and optimization of CRM, CMS, and marketing tools.
- Collaborate across Marketing, Digital, IT, and Legal teams to ensure seamless technology integration.
- Leverage data and insights to measure platform success and identify opportunities.
- Ensure compliance with GDPR and data protection standards.
- Provide training and support to maximize tech adoption across the business.
- Stay on the pulse of emerging marketing tech trends.
- 4+ years' experience in Marketing Technology, CRM, Digital Marketing, or related fields.
- Proven experience managing or optimizing Clienteling platforms (eg Tulip, Endear, Salesfloor, OneShop, BSPK), Mad Mobile Concierge and/or CMS systems.
- Strong project management and cross-functional stakeholder skills.
- Technical know-how in platforms like Salesforce Marketing Cloud, HubSpot, CDPs, and CMS tools.
- Analytical mindset — able to turn customer data into actionable strategies.
- Clear communicator with experience influencing senior leaders.
- Deep understanding of customer journeys and personalization strategies.
- Knowledgeable about GDPR and privacy compliance.
- Degree in Technology, Marketing, Business, or related areas.
- Experience within luxury retail, fashion, e-commerce, or consumer goods industries.
- Hands-on work with Clienteling technology or major CMS platforms is a strong plus.
- Strong data analytics understanding.
You’ll play a pivotal role in shaping how a global brand connects with its most valued customers — leading high-impact projects at the crossroads of technology, marketing, and customer experience. This is a career-defining opportunity to drive innovation and leave a lasting mark on the customer journey.
Ready to take the next step? Apply now and help transform the future of customer engagement through cutting-edge marketing technology.
Martech Strategy and Implementation Manager (London Area) employer: Nicholson Glover
Contact Detail:
Nicholson Glover Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Martech Strategy and Implementation Manager (London Area)
✨Tip Number 1
Network with professionals in the marketing technology space, especially those who have experience with Clienteling platforms. Attend industry events or webinars to connect with potential colleagues and learn about the latest trends.
✨Tip Number 2
Familiarise yourself with the specific Clienteling platforms mentioned in the job description. If possible, gain hands-on experience or complete online courses to demonstrate your proficiency during interviews.
✨Tip Number 3
Stay updated on GDPR compliance and data protection standards, as this is crucial for the role. Consider obtaining certifications or attending workshops that focus on these areas to showcase your commitment to best practices.
✨Tip Number 4
Prepare to discuss your project management experiences in detail. Be ready to share specific examples of how you've successfully led tech implementations or optimised marketing tools in previous roles.
We think you need these skills to ace Martech Strategy and Implementation Manager (London Area)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in Marketing Technology, CRM, and Digital Marketing. Emphasise any specific projects where you've managed Clienteling platforms or CMS systems.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for marketing technology and your understanding of customer journeys. Mention how your skills align with the role's requirements and express your enthusiasm for working with a global luxury brand.
Highlight Technical Skills: In your application, clearly outline your technical know-how with platforms like Salesforce Marketing Cloud, HubSpot, and any CMS tools you've worked with. This will demonstrate your capability to manage the end-to-end implementation of new systems.
Showcase Analytical Mindset: Provide examples of how you've used data and insights to drive marketing strategies in previous roles. This could include metrics you've improved or successful campaigns you've led, which will illustrate your analytical skills.
How to prepare for a job interview at Nicholson Glover
✨Showcase Your Technical Expertise
Make sure to highlight your experience with marketing technology platforms, especially those mentioned in the job description like Salesforce Marketing Cloud and various CMS systems. Be prepared to discuss specific projects where you successfully implemented or optimised these tools.
✨Demonstrate Your Project Management Skills
Since this role involves managing end-to-end implementations, be ready to share examples of how you've led similar projects. Discuss your approach to stakeholder management and how you ensure cross-functional collaboration.
✨Understand Customer Journeys
Prepare to talk about your understanding of customer journeys and personalisation strategies. Use real-life examples to illustrate how you've leveraged data to enhance customer experiences in previous roles.
✨Stay Informed on Industry Trends
Show your passion for marketing technology by discussing recent trends or innovations in the field. This demonstrates your commitment to staying ahead and your ability to bring fresh ideas to the table.
