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- Tasks: Lead loyalty campaigns and partnerships to enhance customer experience.
- Company: Join a major UK travel and retail hub shaping customer loyalty.
- Benefits: Enjoy hybrid working, unique challenges, and a collaborative team environment.
- Why this job: Make a real impact in a fast-paced, exciting industry with millions of users.
- Qualifications: Experience in loyalty programmes, CRM, and campaign management is essential.
- Other info: This role offers the chance to work on high-profile projects.
The predicted salary is between 36000 - 60000 £ per year.
Location: West London (Hybrid Working)
Job Type: Full-time
Shape the future of customer loyalty at one of the UK’s most dynamic travel destinations. We’re looking for an experienced Loyalty & Partnerships Manager to help develop and deliver a premium loyalty programme used by millions of travellers and employees across a major global travel and retail hub.
In this pivotal role, you’ll support the strategic evolution of the loyalty proposition, lead engaging campaigns, and grow impactful partnerships that enhance customer experience and commercial performance.
What you’ll be doing:- Drive Loyalty Strategy: Collaborate with senior stakeholders to refine and implement the loyalty roadmap.
- Own Campaigns: Plan, brief, and execute multi-channel campaigns, managing all aspects from creative to results tracking.
- Grow Partnerships: Develop and manage a network of loyalty and retail partners, creating compelling member propositions.
- Collaborate Cross-Functionally: Work closely with commercial teams, technology providers, and creative agencies to deliver high-impact initiatives.
- Optimise Performance: Monitor campaign KPIs, manage budgets, and ensure delivery against revenue and engagement goals.
You’re a confident and commercially aware loyalty specialist, comfortable leading campaigns and working across complex stakeholder networks. With an analytical mindset and a flair for creativity, you know how to make customer data work harder to drive results.
Essential:- Experience managing or operating within a customer loyalty programme
- Background in CRM, direct marketing, or partnership marketing
- Skilled at managing agencies, writing creative briefs, and delivering campaigns end-to-end
- Understanding of GDPR and data protection best practices
- Confident with data, performance reporting, and optimisation
- Experience in travel, hospitality, retail, or lifestyle sectors
- Familiarity with loyalty and CRM technology platforms
Why join? This is your chance to work on a high-profile loyalty programme at one of the UK’s most exciting and fast-paced destinations. You'll be part of a collaborative team with access to unique commercial, digital, and customer engagement challenges — and the freedom to make a meaningful impact.
Ready for your next journey? If you’re passionate about loyalty marketing and looking for your next big challenge, we’d love to hear from you. Apply now and be part of something extraordinary.
Loyalty and Partnerships Manager employer: Nicholson Glover
Contact Detail:
Nicholson Glover Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Loyalty and Partnerships Manager
✨Tip Number 1
Network with professionals in the loyalty and partnerships space. Attend industry events or webinars to connect with others who work in similar roles, as they may provide insights or even referrals that could help you land the job.
✨Tip Number 2
Familiarise yourself with the latest trends in customer loyalty programmes. Being able to discuss current innovations and how they can be applied to the role will demonstrate your passion and knowledge during any interviews.
✨Tip Number 3
Prepare to showcase your analytical skills by gathering examples of how you've used data to drive successful campaigns in the past. This will help you stand out as a candidate who can optimise performance effectively.
✨Tip Number 4
Research StudySmarter's existing loyalty initiatives and think about how you could enhance them. Bringing fresh ideas to the table during your discussions will show your proactive approach and genuine interest in the role.
We think you need these skills to ace Loyalty and Partnerships Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in loyalty programmes, CRM, and partnership marketing. Use specific examples that demonstrate your ability to manage campaigns and work with stakeholders.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for loyalty marketing. Mention how your skills align with the job description and provide examples of successful campaigns you've led or contributed to.
Highlight Analytical Skills: Since the role requires an analytical mindset, emphasise your experience with data analysis and performance reporting. Include any tools or methodologies you are familiar with that can help optimise campaign performance.
Showcase Creativity: In your application, include examples of creative campaigns you've developed. Discuss how you approached these projects and the impact they had on customer engagement and loyalty.
How to prepare for a job interview at Nicholson Glover
✨Understand the Loyalty Landscape
Before your interview, research the current trends in customer loyalty programmes, especially within the travel and retail sectors. Being able to discuss recent developments or successful case studies will show your passion and knowledge in the field.
✨Showcase Your Campaign Experience
Prepare specific examples of campaigns you've managed in the past. Highlight your role in planning, executing, and measuring their success. This will demonstrate your hands-on experience and ability to drive results.
✨Familiarise Yourself with GDPR
Since the role involves handling customer data, brush up on GDPR regulations and data protection best practices. Be ready to discuss how you’ve ensured compliance in previous roles, as this is crucial for any loyalty programme.
✨Prepare for Cross-Functional Collaboration
Think about times when you've worked with different teams, such as marketing, technology, or creative agencies. Be prepared to share how you navigated these collaborations to achieve campaign goals, as this role requires strong cross-functional teamwork.
