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- Tasks: Lead CRM strategy and team to enhance member experience and drive retention.
- Company: A top health and fitness company focused on growth and innovation.
- Benefits: Attractive salary, bonuses, shares, and hybrid working options.
- Why this job: Shape the future of member engagement in a thriving industry.
- Qualifications: Proven leadership skills and operational expertise in CRM.
- Other info: Join a dynamic team with opportunities for mentorship and collaboration.
The predicted salary is between 43200 - 72000 £ per year.
A leading health and fitness company is seeking a Head of CRM to lead their CRM strategy and team during a critical growth phase. You will balance strategic vision with hands-on execution, ensuring a member-centric experience that drives retention and commercial success.
The ideal candidate will be a skilled leader with a strong operational grip, ready to mentor teams and collaborate effectively with various departments.
This role offers a significant salary package including bonuses and shares, with hybrid working options.
Senior CRM Leader: Growth, Retention & Member Experience in London employer: Nicholson Glover
Contact Detail:
Nicholson Glover Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior CRM Leader: Growth, Retention & Member Experience in London
✨Tip Number 1
Network like a pro! Reach out to people in the health and fitness industry, especially those who work in CRM. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show off your skills! Prepare a portfolio or case studies that highlight your previous successes in CRM strategy and member experience. This will help you stand out during interviews.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or mentors to refine your answers. Focus on how you've driven retention and growth in past roles—this is key for the position.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities, and applying directly can sometimes give you an edge. Plus, it shows you’re genuinely interested in joining our team.
We think you need these skills to ace Senior CRM Leader: Growth, Retention & Member Experience in London
Some tips for your application 🫡
Show Your Passion for Health and Fitness: When writing your application, let your enthusiasm for the health and fitness industry shine through. We want to see how your personal interests align with our mission to enhance member experiences and drive retention.
Highlight Your Leadership Skills: Make sure to showcase your leadership experience in CRM or related fields. We’re looking for someone who can mentor teams and collaborate across departments, so share specific examples of how you've successfully led projects or initiatives.
Be Member-Centric: Since this role is all about enhancing member experiences, emphasise your understanding of customer needs and how you’ve previously implemented strategies that improved retention. We love seeing data-driven results!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at Nicholson Glover
✨Know Your CRM Inside Out
Make sure you’re well-versed in the latest CRM strategies and tools. Research the company’s current CRM practices and think about how you can enhance their member experience. Be ready to discuss specific examples of how you've successfully driven growth and retention in previous roles.
✨Showcase Your Leadership Skills
As a Senior CRM Leader, your ability to mentor and lead teams is crucial. Prepare to share stories that highlight your leadership style and how you've effectively collaborated with different departments. Think about challenges you've faced and how you navigated them to achieve team success.
✨Emphasise Member-Centric Strategies
This role focuses on creating a member-centric experience, so be prepared to discuss how you’ve put members at the heart of your CRM strategies. Bring examples of initiatives you've implemented that improved member engagement and retention, and be ready to suggest innovative ideas tailored to this company’s audience.
✨Prepare for Hybrid Working Discussions
With hybrid working options available, it’s important to show that you can thrive in both remote and in-office settings. Think about how you’ve managed teams in a hybrid environment before and be ready to discuss your approach to maintaining team cohesion and productivity.
