Director of Client Delivery & Operations – Market Research
Our client is a boutique, fast-growing consultancy at the intersection of luxury, consumer intelligence, and technology — working with prestigious international brands to understand the affluent and high-net-worth consumer. Their work spans bespoke research and a subscription-based consumer intelligence platform, giving global brands deep insight into affluent consumer behaviour.
They're looking for a Director of Client Delivery & Operations to be the final quality gate on everything they deliver — methodology, analysis, and presentation, across custom and subscription work, quant and qual alike. Their client base and project scope are growing in sophistication, including global brand tracking studies and international HNW research programmes, and this role exists to bring the senior technical oversight and delivery leadership needed to match that ambition.
You’ll also play a central role in how the business adopts AI within delivery — genuinely hands‑on, not just aware of it — helping capture the efficiency AI and agentic AI can offer while managing the risks with real judgement.
What you'll bring:
- 12+ years in delivery, market research operations, or consulting operations, ideally within research, insights, analytics, or consulting
- Strong methodological grounding across quant and qual, and genuine confidence overseeing large, complex studies for senior clients
- A background rooted in custom/bespoke research rather than subscription-only work
- Real, hands‑on experience with AI and agentic AI tools within a research or data context
- Proven experience leading and developing teams
- Client experience within luxury retail, banking, insurance, hospitality, or luxury‑adjacent consumer brands
- An agile, entrepreneurial mindset, and a genuine interest in growing long‑term with a scaling business
What's on offer:
A competitive, market‑benchmarked salary and package, including bonus, pension, and private healthcare. A hybrid working pattern based from a London office, with occasional international travel to collaborate with the wider global team. The opportunity to shape a growing, international consultancy at the leading edge of luxury and consumer intelligence.
Please note: sponsorship is not available for this role — candidates must already have the right to work in the UK.
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Director of Client Delivery & Operations – Market Research in London employer: Nicholson Glover
Join a pioneering consultancy in Central London that prioritises the practical application of strategy, ensuring your work has a lasting impact. With a hybrid work model, competitive salary, and a culture that fosters innovation and collaboration, you'll have ample opportunities for professional growth while working alongside some of the world's leading brands. This is not just a job; it's a chance to redefine how strategy is implemented and embraced within organisations.
