At a Glance
- Tasks: Lead client delivery and operations in luxury market research, ensuring top-quality insights.
- Company: Fast-growing consultancy at the intersection of luxury, consumer intelligence, and technology.
- Benefits: Competitive salary, bonus, pension, private healthcare, and hybrid working.
- Other info: Opportunity for international travel and career growth in a dynamic environment.
- Why this job: Shape the future of luxury consumer insights while leveraging AI for efficiency.
- Qualifications: 12+ years in market research operations with strong methodological expertise.
The predicted salary is between 75600 - 92400 £ per year.
Our client is a boutique, fast-growing consultancy at the intersection of luxury, consumer intelligence, and technology — working with prestigious international brands to understand the affluent and high-net-worth consumer. Their work spans bespoke research and a subscription-based consumer intelligence platform, giving global brands deep insight into affluent consumer behaviour.
They're looking for a Director of Client Delivery & Operations to be the final quality gate on everything they deliver — methodology, analysis, and presentation, across custom and subscription work, quant and qual alike. Their client base and project scope are growing in sophistication, including global brand tracking studies and international HNW research programmes, and this role exists to bring the senior technical oversight and delivery leadership needed to match that ambition.
You’ll also play a central role in how the business adopts AI within delivery — genuinely hands-on, not just aware of it — helping capture the efficiency AI and agentic AI can offer while managing the risks with real judgement.
What you'll bring:
- 12+ years in delivery, market research operations, or consulting operations, ideally within research, insights, analytics, or consulting
- Strong methodological grounding across quant and qual, and genuine confidence overseeing large, complex studies for senior clients
- A background rooted in custom/bespoke research rather than subscription-only work
- Real, hands-on experience with AI and agentic AI tools within a research or data context
- Proven experience leading and developing teams
- Client experience within luxury retail, banking, insurance, hospitality, or luxury-adjacent consumer brands
- An agile, entrepreneurial mindset, and a genuine interest in growing long-term with a scaling business
What's on offer:
- A competitive, market-benchmarked salary and package, including bonus, pension, and private healthcare.
- A hybrid working pattern based from a London office, with occasional international travel to collaborate with the wider global team.
- The opportunity to shape a growing, international consultancy at the leading edge of luxury and consumer intelligence.
Please note: sponsorship is not available for this role — candidates must already have the right to work in the UK.
Director of Client Delivery & Operations – Market Research employer: Nicholson Glover
Join a pioneering consultancy in Central London that prioritises the practical application of strategy, ensuring your work has a lasting impact. With a hybrid work model, competitive salary, and a culture that fosters innovation and collaboration, you'll have ample opportunities for professional growth while working alongside some of the world's leading brands. This is not just a job; it's a chance to redefine how strategy is implemented and embraced within organisations.
StudySmarter Expert Advice🤫
We think this is how you could land Director of Client Delivery & Operations – Market Research
✨Tip Number 1: Get Involved in Consulting Case Competitions
Look for case competitions hosted by universities and consulting firms. They’re a fab way to showcase your problem-solving skills and meet industry players. Plus, winning one can seriously boost your CV, which we know is key when applying for roles like Director of Client Delivery & Operations – Market Research at Nicholson Glover!
✨Tip Number 2: Leverage Alumni Networks
Tap into your university’s alumni network; many consultants love to help out new talent. Reach out to alumni who are working in management consulting, they might have insider knowledge about openings at firms like Nicholson Glover or be willing to refer you for that Director of Client Delivery & Operations – Market Research position!
✨Tip Number 3: Attend Industry Events and Conferences
Keep an eye on management consulting events, workshops, or panels. These are prime opportunities to network with top professionals and get your name out there. You might even bump into someone from Nicholson Glover who’s on the lookout for their next Director of Client Delivery & Operations – Market Research star!
✨Tip Number 4: Polish Your Consulting Skills Online
Engage with online platforms that offer consulting simulations or courses. Prove your chops by completing relevant projects — this not only beefs up your experience but also gives you concrete examples to chat about during interviews for that full-time Director of Client Delivery & Operations – Market Research role at Nicholson Glover!
We think you need these skills to ace Director of Client Delivery & Operations – Market Research
Some tips for your application 🫡
Show Your Problem-Solving Skills:In management consulting, it's all about problem-solving—so make sure your CV highlights your analytical and critical thinking skills. Include examples from your studies or previous roles where you tackled complex issues or came up with innovative solutions. Quantify your achievements whenever possible to demonstrate your impact!
Tailor Your Cover Letter:Your cover letter is your chance to explain why you're a perfect fit for the consulting world. Focus on your motivation for joining the industry and how your skills align with the requirements of the role at Nicholson Glover. Remember to mention any relevant coursework or projects that showcase your understanding of strategic frameworks or business models!
Highlight Team Experience:Consultants often work in teams, so it's vital to showcase your collaborative skills. Include experiences where you've worked effectively with others, whether in academic group projects or internships. Discuss your role in the team and how you helped achieve common goals, demonstrating you can thrive in a consultancy environment.
Professionalise Your Online Presence:Make sure your LinkedIn and any other professional profiles are up to date, reflecting your career aspirations in management consulting. Connect with industry professionals and follow relevant groups—show you’re serious about entering this field. Applying through our website is a great way to get noticed, so showcase your personality and enthusiasm there!
How to prepare for a job interview at Nicholson Glover
✨Master the Case Study Game
In management consulting, case study interviews are all the rage. Make sure to practice structuring your thoughts and analysing data on the fly. Use resources like example case studies to get comfortable with frameworks and solutions. Remember, it’s not just about getting the right answer but showcasing your thought process, so talk us through your reasoning!
✨Know Your Numbers
Be prepared for some numerical and analytical questions. Brush up on your mental math and be ready to interpret data from charts or graphs. We might throw some business scenarios at you that require a quick turnaround on numerical analysis, so practice these skills to feel confident and swift!
✨Show Your Leadership Flair
As this is a full-time role, we want to see your potential as a seasoned consultant. Be ready to discuss experiences where you've led a project or a team. Think about times you've influenced decisions or navigated challenges—this is your chance to show how you can thrive in a fast-paced, collaborative environment.
✨Be a Cultural Fit
We’re not just looking for brains; we want to see if you vibe with our company culture at Nicholson Glover. Prepare to share how your values align with ours. Have a think about what makes a great team environment for you and how you can contribute to that. A good cultural fit goes a long way in management consulting!
