At a Glance
- Tasks: Lead customer performance analysis and drive strategic insights for a luxury brand.
- Company: Join a globally recognised luxury brand with over 150 stores worldwide.
- Benefits: Competitive salary, hybrid work model, and opportunities for professional growth.
- Other info: Be part of a passionate team driving customer-centric focus in a prestigious brand.
- Why this job: Shape customer strategies and influence senior stakeholders in a dynamic environment.
- Qualifications: Degree in a numerate subject and 6+ years in Customer Insights, preferably in luxury retail.
The predicted salary is between 50000 - 50000 £ per year.
We are working on a great opportunity with a leading global luxury brand, who are hiring for a Customer Analytics Manager to join their growing team.
The Company
Founded over 50 years ago, they have become one of the most recognisable brands on the planet. With over 150 stores worldwide and a turnover of more than £5bn a year, they have become one of the leading companies within the luxury retail space.
The Role
This is a fantastic opportunity to join the EMEA Customer Insights team at the heart of one of the world's most iconic luxury brands, playing a critical role in driving customer-centric focus and strategic business growth. Working under the Senior Manager, you will lead BAU reporting and proactive analysis of customer performance across all direct-to-consumer channels. You'll act as a Customer Insights leader within the team and with external partners, with genuine scope to shape processes, influence senior stakeholders, and support the development of the wider team.
The Candidate
Key attributes of the suitable Customer Analytics Manager include:
- Experience: Degree in a numerate subject, with 6+ years' experience in Customer Insights within Marketing and CRM, ideally within luxury/retail
- Stakeholder Influence: Proven ability to influence and present to senior stakeholders, turning complex analysis into clear, actionable recommendations
- Leadership: Strong leadership and coaching skills, with experience managing and developing a team
- Technical Skills: Skilled across Excel, SQL, and Tableau, with an interest in automation and emerging AI tools (e.g., Copilot)
Customer Analytics Manager | Luxury Retail employer: Nicholson Glover
Join a dynamic and innovative data strategy consultancy in London, where you will play a pivotal role in shaping the operational backbone of a high-value growth team. With a strong focus on employee development, a supportive hybrid work culture, and no sales pressure, this is an exceptional opportunity to contribute to pioneering projects while receiving direct mentorship from senior leadership. Enjoy competitive compensation, performance bonuses, and the chance to build something meaningful from the ground up in a collaborative environment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Analytics Manager | Luxury Retail
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Nicholson Glover. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Nicholson Glover before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Analytics Manager | Luxury Retail
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Nicholson Glover:Your cover letter is your chance to shine! Tell us why you want to work at Nicholson Glover specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Nicholson Glover!
How to prepare for a job interview at Nicholson Glover
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
