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- Tasks: Lead a new team managing Consumer Panels for water companies, ensuring effective processes and stakeholder relationships.
- Company: Join an independent advocacy body transforming water policy in England and Wales with empathy and expertise.
- Benefits: Enjoy a dynamic work environment in Birmingham or Cardiff, with opportunities to influence real change.
- Why this job: Make a tangible impact on consumer rights and policy while working in a supportive, pioneering culture.
- Qualifications: Must have line management experience and a background in consumer panels and research insights.
- Other info: This role is perfect for those passionate about public interest and driving measurable improvements.
The predicted salary is between 43200 - 72000 £ per year.
Our client is an independent utilities advocacy body in England and Wales. Every year, they help thousands of people resolve their water complaints with empathy and expertise. Their research and advocacy don’t just influence policy – they change it, making sure companies and regulators listen to the people they serve. They are now looking for a Consumer Panels Lead to join the team in either Birmingham or Cardiff.
You’ll report to the Head of Department and lead a brand-new team focused on delivering and managing Consumer Panels – one for each water company. In this high-impact role, you will:
- Design and oversee the processes that make each panel effective and consistent
- Build relationships with key stakeholders, from regulators to industry leaders
- Translate consumer input into actionable outcomes that change policy and practice
- Ensure that accountability mechanisms are robust and that consumer voices drive measurable improvements
- Set the tone and culture for a pioneering team working in the public interest
The ideal candidate will have:
- Line management experience.
- Experience working with research agencies to deliver high-quality insights.
- Several years of experience looking after consumer panels.
Consumer Panels Lead employer: Nicholson Glover
Contact Detail:
Nicholson Glover Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Consumer Panels Lead
✨Tip Number 1
Familiarise yourself with the current issues in the water industry and the role of consumer panels. Understanding the challenges faced by consumers will help you demonstrate your passion for advocacy during discussions.
✨Tip Number 2
Network with professionals in the utilities sector, especially those involved in consumer advocacy. Attend relevant events or webinars to connect with potential colleagues and stakeholders, which can give you insights into the role and its expectations.
✨Tip Number 3
Prepare to discuss your management style and how you would foster a positive team culture. Think about examples from your past experiences that showcase your ability to lead and inspire a team focused on public interest.
✨Tip Number 4
Research the specific water companies you'll be working with and their consumer feedback history. Being knowledgeable about their practices will allow you to propose tailored strategies for improving consumer engagement and outcomes.
We think you need these skills to ace Consumer Panels Lead
Some tips for your application 🫡
Understand the Role: Take time to thoroughly read the job description for the Consumer Panels Lead position. Understand the key responsibilities and required skills, as this will help you tailor your application to highlight relevant experiences.
Highlight Relevant Experience: In your CV and cover letter, emphasise your line management experience and any previous work with consumer panels or research agencies. Use specific examples to demonstrate how your background aligns with the role's requirements.
Showcase Your Skills: Make sure to showcase your skills in building relationships with stakeholders and translating consumer input into actionable outcomes. Provide concrete examples of how you've successfully done this in past roles.
Craft a Compelling Cover Letter: Write a cover letter that not only outlines your qualifications but also conveys your passion for consumer advocacy and public interest work. Make it personal and engaging to stand out from other applicants.
How to prepare for a job interview at Nicholson Glover
✨Showcase Your Leadership Skills
As a Consumer Panels Lead, you'll be managing a new team. Be prepared to discuss your line management experience and how you've successfully led teams in the past. Share specific examples of how you've motivated your team and fostered a positive culture.
✨Demonstrate Your Understanding of Consumer Advocacy
This role is all about representing consumer voices. Make sure you can articulate your understanding of consumer advocacy and how it impacts policy. Discuss any relevant experiences where you've translated consumer feedback into actionable outcomes.
✨Prepare for Stakeholder Engagement Scenarios
Building relationships with key stakeholders is crucial. Think of examples where you've successfully engaged with regulators or industry leaders. Be ready to explain your approach to stakeholder management and how you ensure their input is valued.
✨Highlight Your Research Collaboration Experience
Since the role involves working with research agencies, be prepared to discuss your experience in this area. Talk about how you've collaborated with research teams to deliver insights and how those insights have influenced decision-making.
