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- Tasks: Manage consumer panels for water companies, ensuring effective communication and actionable insights.
- Company: Join an independent advocacy body dedicated to improving water services in England and Wales.
- Benefits: Enjoy a collaborative work environment with opportunities for professional growth and impactful work.
- Why this job: Make a real difference by amplifying consumer voices and influencing industry change.
- Qualifications: 2+ years of experience with consumer panels and collaboration with research agencies required.
- Other info: Positions available in Birmingham or Cardiff, offering a chance to work in a meaningful sector.
The predicted salary is between 36000 - 60000 £ per year.
Our client is an independent utilities advocacy body in England and Wales. Every year, they help thousands of people resolve their water complaints with empathy and expertise. Their research and advocacy don’t just influence policy – they change it, making sure companies and regulators listen to the people they serve. They are now looking for two Consumer Panel Managers to join the team in either Birmingham or Cardiff.
Your role will be to ensure that each water company’s panel runs smoothly, efficiently, and with purpose. Your days will involve:
- Working with an external research agency to deliver high-quality insights
- Establishing accountability processes that ensure water companies act on what they hear
- Partnering closely with policy experts to turn consumer voices into business change
- Making sure consumers are not just heard, but listened to
The ideal candidate will have:
- 2+ years of experience looking after consumer panels
- Agency or client-side experience
- Experience working with research agencies to deliver high-quality insights
Consumer Panel Manager employer: Nicholson Glover
Contact Detail:
Nicholson Glover Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Consumer Panel Manager
✨Tip Number 1
Familiarise yourself with the current issues in the water sector. Understanding the challenges consumers face will help you demonstrate your passion for advocacy and your ability to manage consumer panels effectively.
✨Tip Number 2
Network with professionals in the utilities sector, especially those involved in consumer advocacy. Attend relevant events or webinars to connect with potential colleagues and gain insights into best practices in managing consumer panels.
✨Tip Number 3
Showcase your experience with research agencies by discussing specific projects where you delivered high-quality insights. Be prepared to explain how these insights influenced decision-making processes in previous roles.
✨Tip Number 4
Prepare to discuss how you would establish accountability processes within water companies. Think of examples from your past experience where you successfully implemented similar processes and the impact they had on consumer engagement.
We think you need these skills to ace Consumer Panel Manager
Some tips for your application 🫡
Understand the Role: Take time to thoroughly read the job description for the Consumer Panel Manager position. Understand the key responsibilities and required skills, as this will help you tailor your application to highlight relevant experiences.
Highlight Relevant Experience: In your CV and cover letter, emphasise your 2+ years of experience with consumer panels. Provide specific examples of how you've worked with research agencies and delivered insights that led to actionable changes.
Showcase Your Skills: Make sure to showcase skills that align with the role, such as communication, project management, and stakeholder engagement. Use concrete examples to demonstrate how you've successfully partnered with policy experts or managed accountability processes.
Craft a Compelling Cover Letter: Write a cover letter that not only outlines your qualifications but also conveys your passion for consumer advocacy. Explain why you want to work for this independent utilities advocacy body and how you can contribute to their mission.
How to prepare for a job interview at Nicholson Glover
✨Showcase Your Experience with Consumer Panels
Be prepared to discuss your previous experience managing consumer panels. Highlight specific examples where you successfully facilitated discussions and ensured that consumer feedback was effectively communicated to stakeholders.
✨Demonstrate Your Research Collaboration Skills
Since the role involves working with external research agencies, be ready to talk about your past collaborations. Share how you’ve partnered with research teams to deliver insights and how those insights influenced decision-making.
✨Emphasise Your Advocacy for Consumers
This position is all about ensuring consumers are heard. Prepare to explain how you have advocated for consumer needs in previous roles and how you plan to ensure that their voices lead to tangible changes in policy or business practices.
✨Prepare Questions About Accountability Processes
Think of insightful questions regarding how accountability processes are established and maintained within the organisation. This shows your understanding of the importance of follow-through in consumer advocacy and your proactive approach to ensuring companies act on feedback.
