At a Glance
- Tasks: Install, maintain, and repair drink dispense equipment while ensuring top-notch customer service.
- Company: Join a leading soft drinks provider in the leisure and hospitality sector.
- Benefits: Enjoy 25 days holiday, annual bonuses, and perks like birthday off and free drinks.
- Other info: Inclusive workplace with opportunities for community volunteering and personal growth.
- Why this job: Be the face of Vimto, solving problems and building relationships in a dynamic environment.
- Qualifications: Experience in technical service and a knack for problem-solving in fast-paced settings.
The predicted salary is between 30000 - 40000 £ per year.
Our Out of Home business delivers a comprehensive soft drinks solution for customers operating within leisure, catering and hospitality. We offer the widest range of post‑mix brands, frozen drinks and coffee, giving customers the right product for their own customers. With our national distribution network and full service capability for supply, installation and equipment maintenance, we provide a complete and credible drinks offer.
The role of the Regional Service Technician is to install, maintain, and repair drink dispense equipment at customer sites, ensuring high-quality product delivery and excellent customer service. Key duties include reactive maintenance, planned servicing, asset management, and technical troubleshooting to minimise downtime, often working autonomously within your designated region.
The Role Will Include:
- Installation & Service: Install new equipment and perform planned maintenance on drink dispense systems.
- Reactive Maintenance: Perform 2nd‑line reactive maintenance to resolve breakdown issues.
- Customer Support: Act as the face of Vimto Out of Home, building relationships with customers and resolving issues efficiently.
- Asset Management: Manage equipment, including surveys, installation, maintenance, and the safe uplift of returned units.
- Compliance & Safety: Adhere to health & safety protocols, including COSHH, PPE, and working at height regulations.
- Reporting: Log technical data, complete service documentation, and update CRM systems regarding equipment status.
About You
To succeed in this role you will bring:
- Regional Technical Service experience, operating within a fast paced customer service environment ideally within leisure or hospitality.
- Ability to work as part of a team to achieve agreed customer service levels or team objectives.
- Understanding of the Out of Home market, products & equipment and used to working in accordance with safe systems of work and standard operating procedures.
- Interpersonal skills and the ability to build relationships quickly & effectively across all levels and influence key stakeholders internally & externally.
- Proactive problem‑solving & root cause analysis skills.
- Effective organisational skills and ability to multitask in a fast‑paced environment.
- Computer literate and digitally savvy with IT & business systems.
Benefits of Working With Us
No matter where you work in our business you will be entitled to a range of amazing benefits, here is a snapshot of what we can offer you:
- 25 days holiday (with opportunity to buy extra days each year).
- Annual bonus.
- Share scheme.
- Private medical cover scheme option.
- Enhanced Primary Carers leave and sick pay.
Perks
- Holiday home stay.
- Birthday off work.
- Free on site parking.
- 1 day a year off work to volunteer in the community (you choose when and where).
- Help yourself to our drinks when at one of our sites.
- Staff shop with discounts on our products.
We are committed to building an inclusive workplace where everyone feels valued and supported. We believe diverse teams perform at their best, and we welcome people with different backgrounds, life experiences, perspectives and ways of thinking. Any job offer is subject to an individual’s Right to Work in the UK. Unfortunately, we are unable to sponsor visas.
Regional Service Technician Engineer in Newcastle upon Tyne employer: Nichols
Vimto Out of Home is an exceptional employer, offering a dynamic work environment where Regional Service Technicians can thrive. With a strong commitment to employee growth, competitive benefits including 25 days holiday, annual bonuses, and opportunities for community engagement, we foster a culture of inclusivity and support. Our focus on high-quality service in the leisure and hospitality sectors ensures that our team members are not only valued but also empowered to make a meaningful impact in their roles.
