At a Glance
- Tasks: Engage with customers, manage orders, and ensure timely deliveries while solving issues.
- Company: Join a dynamic team focused on exceptional customer service and logistics.
- Benefits: Enjoy 25 days holiday, annual bonuses, and discounts on products.
- Other info: Inclusive workplace with opportunities for personal and professional growth.
- Why this job: Make a real difference in customer experiences and logistics efficiency.
- Qualifications: Strong communication skills and problem-solving abilities are essential.
The predicted salary is between 30000 - 40000 £ per year.
We are looking for a Customer Service and Logistics Co‑ordinator to deliver consistent and positive engagement with customers, providing a personal and memorable experience with every interaction. The role includes processing customer orders and managing related activities such as stock allocation, returns, credit/debit creation and customer complaints or queries to ensure on‑time in‑full delivery of products. You will work with commercial colleagues and customers to identify opportunities to reduce costs and CO2 while maintaining service, and closely with our Third Party Logistics (3PL) partner to ensure all deliveries are received and transport is planned to deliver on time and in full, maintaining exceptional service standards in line with SLAs. You will also work closely with our supply and demand planners to foresee any immediate or future issues with availability so decisions can be made promptly to prioritise customers with our commercial teams.
Responsibilities
- Proactively monitor order, delivery and service performance, identifying risks early and taking action before customer impact occurs.
- Ensure orders are keyed accurately and on time.
- Manage stock allocation for orders by warehouse to maximise availability for customers.
- Release orders to meet lead time and manage any issues.
- Handle non‑conforming deliveries, ensuring stock is returned to warehouse.
- Keep customers informed of any changes, escalating, owning and resolving issues.
- Collaborate with internal teams and external partners to manage any issues.
- Manage customer queries and complaints to ensure timely resolution.
- Generate reports and KPIs to manage performance and drive resolution of any issues.
- Own daily performance with our 3PL, identify root cause and implement corrective and preventative actions for failed deliveries.
Qualifications & Skills
- Strong interpersonal and communication skills with the ability to build relationships quickly and effectively across all levels and influence key stakeholders.
- Proactive problem‑solving and root cause analysis skills.
- Effective organisational skills and ability to multi‑task in a fast‑paced environment.
- Strong ability to manage multiple priorities and coordinate issue management with other departments.
- Excellent proficiency in Microsoft Excel for data manipulation, cleansing, structuring, analysis, and report generation.
- Ability to generate actionable insights from large datasets to identify trends, issues and recommend improvement actions.
- Strong communication skills – acting as a key communication link between customers, commercial teams and the 3PL partners, ensuring clear and timely updates daily regarding our service levels.
- Ability to use operational data and service performance trends to identify improvement opportunities and recommend process enhancements across customer services and logistics operation.
Benefits
- 25 days holiday (with opportunity to buy extra every year)
- Annual bonus
- Save as you Earn share scheme
- Option to join our private medical cover scheme
- Enhanced primary carers leave and sick pay
- Holiday home stay
- Your birthday off work
- Free on‑site parking
- One day a year off work to volunteer in the community (you choose when and where)
- Access to our drinks at sites
- Staff shop with discounts on our products
Equal Opportunity Statement
We are committed to building an inclusive workplace where everyone feels valued and supported. We believe diverse teams perform at their best, and we welcome people with different backgrounds, life experiences, perspectives and ways of thinking.
Eligibility
Any job offer is subject to an individual’s Right to Work in the UK. Unfortunately, we are unable to sponsor visas.
Customer Service & Logistics Co-Ordinator employer: Nichols
At Nichols, we pride ourselves on being a vibrant and inclusive employer where every team member can thrive. Located in Stirling, our part-time Customer Service Executive role offers not only competitive benefits like 25 days holiday and an annual bonus but also a supportive work culture that encourages personal growth and community involvement. Join us to be part of a family heritage that values innovation and teamwork, making every day at work as refreshing as our beloved Vimto products.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service & Logistics Co-Ordinator
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on their values and culture. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your skills match the role of Customer Service & Logistics Co-Ordinator, especially your problem-solving and communication skills.
✨Tip Number 3
Be ready to share examples! Think of specific situations where you've successfully managed customer queries or resolved issues. This will demonstrate your proactive approach and ability to handle challenges effectively.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email. It shows appreciation and keeps you fresh in their minds. Plus, it’s a great chance to reiterate your enthusiasm for the role!
We think you need these skills to ace Customer Service & Logistics Co-Ordinator
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Service & Logistics Co-Ordinator role. Highlight your relevant experience and skills that match the job description, especially your ability to manage customer queries and coordinate with teams.
Showcase Your Communication Skills:Since this role requires strong interpersonal skills, don’t forget to demonstrate your communication abilities in your application. Use clear and concise language, and maybe share an example of how you’ve effectively resolved a customer issue in the past.
Highlight Your Problem-Solving Skills:We love proactive problem solvers! In your application, mention specific instances where you've identified issues early and taken action to prevent customer impact. This will show us you can think on your feet and handle challenges head-on.
Apply Through Our Website:To make sure your application gets to us directly, apply through our website. It’s the best way to ensure we see your application and can consider you for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Nichols
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Customer Service & Logistics Co-Ordinator. Familiarise yourself with key tasks like order processing, stock allocation, and managing customer queries. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Show Off Your Communication Skills
Since this role requires strong interpersonal skills, be prepared to showcase your ability to communicate effectively. Think of examples where you've successfully resolved customer complaints or collaborated with teams. Practising these scenarios can help you articulate your experiences clearly during the interview.
✨Demonstrate Problem-Solving Prowess
Employers love candidates who can think on their feet. Prepare to discuss specific instances where you've identified issues and implemented solutions, especially in a fast-paced environment. Highlight your proactive approach to problem-solving, as this is crucial for managing logistics and customer service.
✨Get Comfortable with Data
As the role involves generating reports and analysing data, brush up on your Excel skills. Be ready to talk about how you've used data to drive decisions or improve processes in previous roles. Showing that you can manipulate and derive insights from data will set you apart from other candidates.
