At a Glance
- Tasks: Be the friendly voice for customers, handling calls and emails with flair.
- Company: Join Nichols, the home of Vimto, where flavour and fun collide.
- Benefits: Enjoy 25 days holiday, a bonus, and discounts on our delicious drinks.
- Other info: Flexible work options and a supportive, inclusive culture await you.
- Why this job: Make a real impact by helping customers and being part of a vibrant team.
- Qualifications: Experience in sales or customer service in a fast-paced environment.
The predicted salary is between 28000 - 29120 £ per year.
We're Nichols - the home of Vimto, and there is no other business quite like ours! We have been making life taste better since 1908. Every day here is bursting with flavour – from the loved brands we’re proud to share with the world, to the energy, ambition and innovative ideas that fizz through our teams. At the heart of everything is our rich family heritage, an unrelenting ambition to keep innovating, and a true pride in who we are. This is a place where you can be yourself, speak up, and get stuck in. We celebrate the wins, cheer each other on and keep things fizzing with positivity.
We take a refreshingly agile approach to how we work, combining the energy of being together in the office with the flexibility of working from home. You’ll be office-based three days a week, with core hours designed to help you balance work and home life. Nichols is where serious fun meets real opportunities – and where work tastes better.
ABOUT THE OPPORTUNITY
We’re looking for a Customer Services Executive to join our team in our Stirling depot. The purpose of the role is to operate as the first point of contact for customers by responding and appropriately actioning all inbound calls and/or emails from the customers through the placing sales orders, resolving or escalating customer complaints, and troubleshooting technical support queries or escalating to the first line technical support service where unable to resolve the customer issue. You will have a fantastic opportunity to play a valuable role in our Vimto journey, helping us to ‘Make Life Taste Better’ for everyone!
YOUR ROLE WILL INCLUDE:
- Processing customer sales orders and payments received by telephone, email or online in a timely and accurate manner.
- Completing outbound sales calls to generate customer orders in accordance with planned schedule.
- Screening customer inbound calls & emails to correctly identify required action for sales ordering, complaint management or technical support.
- Daily management of inbound email inbox and voicemails.
- Providing initial customer technical issue troubleshooting, allocating issues to first line technical support services where unable to resolve.
- Allocating reactive maintenance activities in accordance with customer segmentation categorisation and in collaboration with the Technical Service Engineer & Senior Regional Service Technician.
- Ensuring compliance with all mandatory training requirements & actively manage own development & learning opportunities.
YOU WILL HAVE EXPERIENCE IN:
- Sales and/or customer services experience, operating within a fast-paced environment.
- Experience working as part of a team to achieve agreed customer service levels or team objectives.
- Ability and experience to work in accordance with standard operating procedures.
- Customer service and complaint response skills.
- Proactive problem-solving & root cause analysis skills.
- Good oral and written communication skills.
- Knowledge of operational legal compliance (safety, quality, people, technical) and an understanding of governance frameworks.
ABOUT YOU
To make a splash in this role you will bring:
- A natural organiser with an ability to manage own workload, motivate and set own goals.
- Driven, resilient and passionate.
- Able to actively contribute to the team; sharing knowledge and experience to support others.
- Agile and adaptable.
- Open to embracing and driving change.
- Hands-on with a natural curiosity to learn.
- Focused on sharing good practices, continuous improvement and finding a better way.
- Organised, completer/finisher mentality.
- Open, honest, authentic and approachable.
BENEFITS OF WORKING WITH US
- 25 days holiday (with opportunity to buy extra every year).
- A generous pension scheme.
- Annual Bonus.
- Save as you Earn Share Scheme.
- Option to join our private medical cover scheme.
AND LET’S NOT FORGET THE PERKS
- Holiday home stay.
- Your birthday off work.
- 1 day a year off work to volunteer in the community (you choose when and where).
- Help yourself to our drinks when at one of our sites.
- Staff shop with discounts on our products.
We are committed to building an inclusive workplace where everyone feels valued and supported. We believe diverse teams perform at their best, and we welcome people with different backgrounds, life experiences, perspectives and ways of thinking. Any job offer is subject to an individual’s Right to Work in the UK. Unfortunately, we are unable to sponsor visas.
Customer Service Executive in Stirling employer: Nichols plc
At Nichols, we pride ourselves on being a vibrant and inclusive employer where every day is filled with flavour and positivity. Our Striling depot offers a unique blend of professional growth opportunities and a supportive work culture, allowing you to thrive in your role as a Customer Service Executive while enjoying benefits like generous holiday allowances, a pension scheme, and the chance to contribute to our community. Join us to be part of a team that celebrates innovation and teamwork, making life taste better for everyone!
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Executive in Stirling
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Nichols plc. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Nichols plc before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Executive in Stirling
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Nichols plc:Your cover letter is your chance to shine! Tell us why you want to work at Nichols plc specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Nichols plc!
How to prepare for a job interview at Nichols plc
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
