At a Glance
- Tasks: Engage with customers and manage logistics for smooth order processing and delivery.
- Company: Join a dynamic team in a leading international company focused on customer satisfaction.
- Benefits: Enjoy 25 days holiday, annual bonuses, and discounts on products.
- Other info: Embrace a culture of inclusivity and continuous improvement with excellent career growth opportunities.
- Why this job: Make a real impact by enhancing customer experiences and streamlining logistics.
- Qualifications: Strong communication skills and proficiency in Microsoft Excel required.
The predicted salary is between 30000 - 40000 € per year.
As a Customer Service and Logistics Co-ordinator in our International Team you will be responsible for delivering consistent, positive engagement with customers and providing a personal and memorable experience with every interaction. You will execute smooth processing of customer orders and related activities to ensure on-time in-full delivery of products, supported by accurate and timely export paperwork.
In addition, you will effectively and efficiently manage related activities including stock allocation, returns, credit and debit creation, and resolution of customer complaints and queries.
- Managing stock allocation for orders by warehouse to ensure availability is maximised for customers.
- Coordinating the relevant export documentation for shipments.
- Arrangement of the shipping of orders within the UK and internationally via freight forwarder, 3PLs, co-manufacturer or supplier to deliver service excellence within cost, balancing service versus cost to serve.
- Keeping customers informed of any changes, escalating, owning and resolving issues.
- Collaborating with internal teams and 3PL partners as required to ensure any issues are managed.
- Managing order capture to ensure orders are keyed accurately and on time.
- Validating freight rates with 3PL, and validating invoices.
- Managing customer queries and complaints to ensure issues are being resolved in a timely manner.
- Generating reports and KPIs to ensure performance is managed, and owning resolution of any issues.
- Identifying and driving continuous improvement initiatives internally, with 3PLs and customers to reduce costs, CO2 and improve service.
- Supporting delivery of NPI or other business projects.
- Ensuring compliance with all mandatory training requirements & actively managing own development and learning opportunities.
About You
- Excellent communication skills to interact with cross-functional teams, suppliers, customers and stakeholders.
- Strong ability to manage multiple priorities and coordinate issue management with other departments.
- Excellent proficiency in Microsoft Excel for data manipulation, cleansing, structuring, analysis, and report generation and a strong understanding of formulas, pivot tables, VLOOKUP, and data visualisation techniques.
- Ability to generate actionable insights from large datasets to identify trends, issues and recommend improvement action including root cause analysis.
- Strong attention to detail to ensure accurate order management.
- Commercial awareness with a good general supply chain and business understanding.
- Drive, resilience and passion to actively contribute to the team; sharing knowledge and experience to support others.
- A hands-on attitude with a natural curiosity to learn and an adaptable mindset.
- A focus on sharing good practices, continuous improvement and finding a better way.
Benefits of Working With Us
- 25 days holiday (with opportunity to buy extra every year)
- Annual bonus
- Save as you earn share scheme
- Option to join our private medical cover scheme
- Enhanced primary carers leave and sick pay
- Holiday home stay
- Your birthday off work
- Free on-site parking
- 1 day a year off work to volunteer in the community (you choose when and where)
- Help yourself to our drinks when at one of our sites
- Staff shop with discounts on our products
We are committed to building an inclusive workplace where everyone feels valued and supported. We believe diverse teams perform at their best, and we welcome people with different backgrounds, life experiences, perspectives and ways of thinking.
Any job offer is subject to an individual’s right to work in the UK. Unfortunately, we are unable to sponsor visas.
Export Customer Service & Logistics Co-Ordinator INTL in Newton-le-Willows employer: Nichols plc
As an Export Customer Service & Logistics Co-Ordinator in our International Team, you will thrive in a dynamic work culture that prioritises collaboration and continuous improvement. We offer a range of benefits including 25 days holiday, an annual bonus, and opportunities for personal development, all within a supportive environment that values diversity and encourages employee growth. Join us to be part of a team that is committed to delivering exceptional service while making a positive impact in the community.
StudySmarter Expert Advice🤫
We think this is how you could land Export Customer Service & Logistics Co-Ordinator INTL in Newton-le-Willows
✨Tip Number 1
Get to know the company inside out! Research their values, culture, and recent projects. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Network like a pro! Reach out to current employees on LinkedIn or attend industry events. Building connections can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for the interview by practising common questions and scenarios related to customer service and logistics. Think about how you can demonstrate your problem-solving skills and attention to detail with real-life examples.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Export Customer Service & Logistics Co-Ordinator INTL in Newton-le-Willows
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Service & Logistics Co-ordinator role. Highlight your relevant experience in logistics, customer service, and any specific skills that match the job description. We want to see how you can bring value to our team!
Show Off Your Skills:Don’t forget to showcase your Excel prowess! Mention your experience with formulas, pivot tables, and data analysis. We love candidates who can turn data into actionable insights, so let us know how you've done this in the past.
Be Personable:Since this role is all about delivering a memorable customer experience, make sure your application reflects your communication skills. Use a friendly tone and share examples of how you've positively engaged with customers or resolved issues in previous roles.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Nichols plc
✨Know Your Stuff
Before the interview, make sure you understand the ins and outs of customer service and logistics. Brush up on export documentation and shipping processes, as well as any relevant software tools like Microsoft Excel. Being able to discuss these topics confidently will show that you're serious about the role.
✨Show Off Your Communication Skills
Since this role involves interacting with various teams and customers, practice articulating your thoughts clearly. Think of examples where you've successfully resolved customer complaints or collaborated with others. This will demonstrate your ability to engage positively with stakeholders.
✨Be Ready for Problem-Solving Questions
Prepare for questions that assess your problem-solving skills. Think of specific situations where you had to manage multiple priorities or resolve issues under pressure. Use the STAR method (Situation, Task, Action, Result) to structure your answers effectively.
✨Highlight Your Continuous Improvement Mindset
This role values a focus on continuous improvement, so come prepared with ideas or examples of how you've driven improvements in past roles. Whether it's reducing costs or enhancing service delivery, showing that you have a proactive approach will set you apart from other candidates.
