At a Glance
- Tasks: Install, maintain, and repair drink dispensing equipment while ensuring top-notch customer service.
- Company: Join a leading soft drinks provider with a focus on leisure and hospitality.
- Benefits: Enjoy 25 days holiday, annual bonuses, and perks like free drinks and discounts.
- Other info: Opportunity to volunteer, work in a supportive team, and grow your career.
- Why this job: Be the face of Vimto, solving problems and building relationships in a dynamic environment.
- Qualifications: Experience in technical service and strong interpersonal skills are essential.
The predicted salary is between 30000 - 40000 € per year.
About the Opportunity
Our Out of Home business delivers a comprehensive soft drinks solution for customers operating within leisure, catering and hospitality. We offer the widest range of post‑mix brands, frozen drinks and coffee, giving customers the right product for their own customers. With our national distribution network and full service capability for supply, installation and equipment maintenance, we provide a complete and credible drinks offer.
Role Overview
The Regional Service Technician installs, maintains, and repairs drink dispensing equipment at customer sites, ensuring high‑quality product delivery and excellent customer service. Key duties include reactive maintenance, planned servicing, asset management, and technical troubleshooting to minimise downtime, often working autonomously within a designated region.
The Role Will Include:
- Installation & Service: Install new equipment and perform planned maintenance on drink dispensing systems.
- Reactive Maintenance: Perform 2nd‑line reactive maintenance to resolve breakdown issues.
- Customer Support: Act as the face of Vimto Out of Home, building relationships with customers and resolving issues efficiently.
- Asset Management: Manage equipment, including surveys, installation, maintenance, and the safe uplift of returned units.
- Compliance & Safety: Adhere to health & safety protocols, including COSHH, PPE, and working at height regulations.
- Reporting: Log technical data, complete service documentation, and update CRM systems regarding equipment status.
About You
- Regional Technical Service experience, operating within a fast‑paced customer service environment ideally within leisure or hospitality.
- Ability to work as part of a team to achieve agreed customer service levels or team objectives.
- Understanding of the Out of Home market, products & equipment and used to working in accordance with safe systems of work and standard operating procedures.
- Interpersonal skills and the ability to build relationships quickly & effectively across all levels and influence key stakeholders internally & externally.
- Proactive problem‑solving & root cause analysis skills.
- Effective organisational skills and ability to multitask in a fast‑paced environment.
- Computer literate and digitally savvy with IT & business systems.
Benefits of Working With Us
- 25 days holiday (with opportunity to buy extra every year)
- Annual Bonus
- Save as you Earn Share Scheme
- Option to join our private medical cover scheme
- Enhanced Primary Carers leave and sick pay
And Let’s Not Forget the Perks
- Holiday home stay
- Your birthday off work
- Free on‑site parking
- One day a year off work to volunteer in the community (you choose when and where)
- Help yourself to our drinks when at one of our sites
- Staff shop with discounts on our products
We are committed to building an inclusive workplace where everyone feels valued and supported. We believe diverse teams perform at their best, and we welcome people with different backgrounds, life experiences, perspectives and ways of thinking. Any job offer is subject to an individual’s Right to Work in the UK. Unfortunately, we are unable to sponsor visas.
Regional Service Technician in Newcastle upon Tyne employer: Nichols plc
Vimto Out of Home is an exceptional employer, offering a dynamic work environment where Regional Service Technicians can thrive. With a strong focus on employee well-being, we provide generous benefits such as 25 days of holiday, an annual bonus, and opportunities for personal growth through community volunteering. Our inclusive culture fosters collaboration and innovation, making it a rewarding place to build a career in the fast-paced leisure and hospitality sector.
StudySmarter Expert Advice🤫
We think this is how you could land Regional Service Technician in Newcastle upon Tyne
✨Tip Number 1
Get to know the company! Research Vimto Out of Home and understand their products and values. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for hands-on assessments! As a Regional Service Technician, you might face practical tests. Brush up on your technical skills and be ready to demonstrate your problem-solving abilities in real-time.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re keen on joining us directly. Don’t forget to follow up after applying; a little nudge can go a long way!
We think you need these skills to ace Regional Service Technician in Newcastle upon Tyne
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience that match the Regional Service Technician role. Highlight any relevant technical skills, customer service experience, and your ability to work autonomously in a fast-paced environment.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for us. Mention specific experiences that relate to installation, maintenance, and customer support, and show your enthusiasm for the role.
Showcase Your Problem-Solving Skills:In your application, don’t forget to mention examples of how you've tackled challenges in previous roles. We love proactive problem-solvers who can think on their feet, especially in a customer service setting!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details about the role and our company culture there!
How to prepare for a job interview at Nichols plc
✨Know Your Equipment
Familiarise yourself with the types of drink dispensing equipment you'll be working with. Understand their functions and common issues. This will not only show your technical knowledge but also your enthusiasm for the role.
✨Showcase Your Customer Service Skills
Since this role involves building relationships with customers, prepare examples of how you've successfully resolved customer issues in the past. Highlight your interpersonal skills and ability to communicate effectively.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss specific instances where you've tackled technical problems or performed reactive maintenance. Use the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your proactive approach.
✨Understand Compliance and Safety Protocols
Brush up on health and safety regulations relevant to the role, such as COSHH and PPE requirements. Showing that you prioritise safety will demonstrate your professionalism and commitment to best practices.
