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- Tasks: Provide 1st and 2nd line IT support, troubleshoot issues, and maintain desktop environments.
- Company: Join a dynamic financial services firm focused on delivering top-notch IT solutions.
- Benefits: Competitive salary, hands-on experience, and a chance to grow your IT skills.
- Why this job: Be part of a supportive team, enhance your tech skills, and make a real impact.
- Qualifications: 2+ years in IT support, ITIL/CompTIA certifications, and strong troubleshooting abilities required.
- Other info: Must drive and own a car; onsite work is mandatory five days a week.
The predicted salary is between 24000 - 28000 £ per year.
A financial services firm are seeking a reliable and skilled IT Support Engineer to cover 1st & 2nd line support. This mid-level role ensures smooth operation of their desktop environment and IT systems. You will be providing timely support and maintenance for desktop software and hardware within the organisation and involves troubleshooting hardware issues, installing and configuring software applications, and ensuring user workstations operate efficiently and securely.
Key responsibilities include:
- Providing 1st/2nd line support for hardware, software, and desktop issues (Windows environment)
- Administering and troubleshooting Active Directory
- Setting up and maintaining desktops, laptops, printers, and mobile devices
- Installing, configuring, and supporting business applications
- Logging and managing incidents, escalating when necessary
- Supporting users across on-site and remote environments
- Assisting with Intune management (desirable)
Requirements:
- ~2+ years’ experience in an IT support/helpdesk role
- ~Solid desktop support knowledge (hardware/software)
- ~Experience with Active Directory
- ~ITIL Foundation and/or CompTIA A+/N+ certifications
- ~Strong communication and troubleshooting skills
- ~Full UK driving licence and access to own vehicle
- ~Experience with Microsoft Intune a plus
Locations
Technical Helpdesk & Digital Remote Support Agent employer: Nichols Digital Ltd
Contact Detail:
Nichols Digital Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Helpdesk & Digital Remote Support Agent
✨Tip Number 1
Make sure to brush up on your troubleshooting skills, especially for Windows environments. Familiarise yourself with common hardware and software issues that users face, as this will help you demonstrate your expertise during the interview.
✨Tip Number 2
Since the role requires managing Active Directory, consider preparing some examples of how you've successfully resolved user access issues or managed user accounts in previous roles. This will show your practical experience and problem-solving abilities.
✨Tip Number 3
Highlight your communication skills by practising how you would explain technical issues to non-technical users. Being able to convey complex information simply is crucial in a helpdesk role, so think of scenarios where you've done this effectively.
✨Tip Number 4
Since you'll be working onsite five days a week, emphasise your reliability and commitment to being present. If you have a clean driving record and can easily commute, mention this to reassure them of your dependability.
We think you need these skills to ace Technical Helpdesk & Digital Remote Support Agent
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support, particularly 1st and 2nd line support. Include specific examples of troubleshooting hardware and software issues, as well as any experience with Active Directory and Microsoft Intune.
Highlight Certifications: Clearly list your ITIL Foundation and CompTIA A+/N+ certifications in your application. These qualifications are essential for the role, so make them stand out to show you meet the requirements.
Showcase Communication Skills: Since strong communication skills are crucial for this position, include examples in your cover letter or CV that demonstrate your ability to effectively communicate technical information to non-technical users.
Express Enthusiasm for the Role: In your cover letter, convey your enthusiasm for the position and the company. Mention why you are interested in working in a financial services firm and how your skills can contribute to their IT support team.
How to prepare for a job interview at Nichols Digital Ltd
✨Showcase Your Technical Skills
Be prepared to discuss your experience with 1st and 2nd line support, especially in a Windows environment. Highlight specific examples of troubleshooting hardware and software issues you've resolved in the past.
✨Demonstrate Your ITIL and CompTIA Knowledge
Since the role requires ITIL Foundation and/or CompTIA certifications, be ready to explain how you have applied these principles in your previous roles. This will show your understanding of best practices in IT service management.
✨Communicate Clearly
Strong communication skills are essential for this position. Practice explaining technical concepts in simple terms, as you may need to assist users who are not tech-savvy. Clear communication can set you apart from other candidates.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities. Think of common issues you’ve encountered and how you handled them. This will demonstrate your practical experience and readiness for the role.
