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- Tasks: Provide 1st and 2nd line IT support, troubleshoot issues, and maintain desktop environments.
- Company: Join a dynamic financial services firm focused on delivering top-notch IT solutions.
- Benefits: Enjoy a competitive salary, hands-on experience, and the chance to grow your IT skills.
- Why this job: Be part of a supportive team, enhance your tech skills, and make a real impact.
- Qualifications: 2+ years in IT support, ITIL/CompTIA certifications, and strong troubleshooting abilities required.
- Other info: Must drive and own a vehicle; this role is onsite 5 days a week.
The predicted salary is between 24000 - 28000 £ per year.
A financial services firm are seeking a reliable and skilled IT Support Engineer to cover 1st & 2nd line support. This mid-level role ensures smooth operation of their desktop environment and IT systems. You will be providing timely support and maintenance for desktop software and hardware within the organisation and involves troubleshooting hardware issues, installing and configuring software applications, and ensuring user workstations operate efficiently and securely.
Key Responsibilities:
- Provide 1st/2nd line support for hardware, software, and desktop issues (Windows environment)
- Administer and troubleshoot Active Directory
- Set up and maintain desktops, laptops, printers, and mobile devices
- Install, configure, and support business applications
- Log and manage incidents, escalating when necessary
- Support users across on-site and remote environments
- Assist with Intune management (desirable)
Requirements:
- ~2+ years’ experience in an IT support/helpdesk role
- ~Solid desktop support knowledge (hardware/software)
- ~Experience with Active Directory
- ~ITIL Foundation and/or CompTIA A+/N+ certifications
- ~Strong communication and troubleshooting skills
- ~Full UK driving licence and access to own vehicle
- ~Experience with Microsoft Intune a plus
Locations
Technical Analyst/ 1st Line Support Analyst - Remote employer: Nichols Digital Ltd
Contact Detail:
Nichols Digital Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Analyst/ 1st Line Support Analyst - Remote
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Active Directory and Microsoft Intune. Having hands-on experience or even a solid understanding of these tools will give you an edge during interviews.
✨Tip Number 2
Brush up on your ITIL and CompTIA knowledge, as these certifications are crucial for the role. Consider discussing real-world scenarios where you've applied ITIL principles or troubleshooting techniques from your CompTIA training.
✨Tip Number 3
Since this role requires driving and owning a vehicle, be prepared to discuss your commuting plans and how you can ensure timely support on-site. This shows your commitment to the position and reliability.
✨Tip Number 4
Highlight your communication skills during the interview, as they are essential for providing effective support. Prepare examples of how you've successfully resolved user issues in the past, showcasing your ability to explain technical concepts clearly.
We think you need these skills to ace Technical Analyst/ 1st Line Support Analyst - Remote
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support and helpdesk roles. Emphasise your skills in troubleshooting hardware and software issues, as well as your familiarity with Active Directory and ITIL/CompTIA certifications.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific experiences that demonstrate your ability to provide 1st and 2nd line support, and how you can contribute to maintaining the smooth operation of their IT systems.
Highlight Relevant Certifications: Clearly list your ITIL Foundation and CompTIA A+/N+ certifications in your application. If you have experience with Microsoft Intune, be sure to mention it as it is a desirable skill for this position.
Showcase Communication Skills: Since strong communication skills are essential for this role, include examples in your application that demonstrate your ability to effectively communicate technical information to non-technical users.
How to prepare for a job interview at Nichols Digital Ltd
✨Showcase Your Technical Skills
Be prepared to discuss your experience with hardware and software troubleshooting. Highlight specific examples where you've resolved issues in a Windows environment, as this is crucial for the role.
✨Demonstrate Your ITIL and CompTIA Knowledge
Since the job requires ITIL Foundation and CompTIA certifications, be ready to explain how you've applied these principles in your previous roles. This will show your understanding of best practices in IT support.
✨Communicate Clearly
Strong communication skills are essential for this position. Practice explaining technical concepts in simple terms, as you may need to assist users who are not tech-savvy.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities. Prepare for scenarios where you might need to troubleshoot a common issue or manage an incident, demonstrating your thought process and approach.
