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For Companies At a Glance
- Tasks: Manage and optimise CRM systems to enhance data quality and support fundraising strategies.
- Company: Dynamic charity organisation focused on impactful fundraising and community engagement.
- Benefits: Competitive salary, remote work flexibility, and opportunities for professional growth.
- Why this job: Join a mission-driven team and make a difference through effective CRM management.
- Qualifications: Experience with Dynamics 365 and strong data management skills required.
- Other info: Remote role with occasional travel to Norfolk for team collaboration.
The predicted salary is between 34000 - 51000 £ per year.
This role will be remote heavy, requiring you to attend the head office located in Norfolk a minimum of 6 times per year and this will be at your own expense for travel and accommodation.
MUST have current/ recent commercial experience with Dynamics365 (D365).
You will manage the business CRM to ensure it is properly used, effective data management process workflows are implemented and maintained to ensure that supporters' data quality and integrity is compliantly maintained.
You will be the CRM product manager ensuring that the business can deliver on its fundraising, CRM and digital strategies. As CRM Officer you will be responsible for the management of the Change Request process, including both the gathering of detailed requirements for user proposed changes as well as the appropriate triaging of all incoming CRM requests and tickets to ensure they are correctly allocated for follow up against clear SLAs and that a feedback loop is in place to users and line management.
THE ROLE
- 70% - CRM Management; Data, Financial & GDPR compliance. Dynamics365 Configuration. Maintain industry knowledge. Work with IT and cross functional teams.
- 25% - CRM Collaboration & Change Management: Liaise with charity teams. Collaborate with fundraising, communications and finance teams. Building key relationships. Provide CRM inductions and guidance/ training when needed.
- 5% - Other: Adhere to policies and procedures. Undertake any other duties that may be required.
CRM Manager (Dynamics 365) - £42,500 in London employer: Nichols Digital Ltd
Contact Detail:
Nichols Digital Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land CRM Manager (Dynamics 365) - £42,500 in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the CRM and Dynamics 365 space. Attend industry events or webinars, and don’t be shy about asking for introductions. We all know that sometimes it’s not just what you know, but who you know!
✨Tip Number 2
Show off your skills! Create a portfolio or case studies showcasing your experience with Dynamics 365. Highlight specific projects where you improved data management or compliance. This will give potential employers a clear picture of what you can bring to the table.
✨Tip Number 3
Prepare for interviews by brushing up on common CRM scenarios. Think about how you would handle change requests or improve data integrity. We recommend practising with a friend or using mock interview platforms to get comfortable with your responses.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive about their job search. So, get your application in and let’s make this happen!
We think you need these skills to ace CRM Manager (Dynamics 365) - £42,500 in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your recent experience with Dynamics 365. We want to see how you've used it in real-world scenarios, so don’t hold back on those details!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Tell us why you're passionate about CRM and how your skills align with our needs. Keep it engaging and relevant to the role.
Showcase Your Data Management Skills: Since data quality and integrity are key, include examples of how you've managed data processes in previous roles. We love seeing your problem-solving skills in action!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role without any hiccups!
How to prepare for a job interview at Nichols Digital Ltd
✨Know Your Dynamics 365 Inside Out
Make sure you brush up on your knowledge of Dynamics 365. Be ready to discuss your recent experiences with the platform, including specific projects you've worked on and how you've managed data workflows. This will show that you’re not just familiar with the software but can also leverage it effectively in a CRM context.
✨Understand the Role's Responsibilities
Familiarise yourself with the key responsibilities outlined in the job description. Be prepared to explain how your past experiences align with managing CRM systems, ensuring data compliance, and collaborating with cross-functional teams. This will demonstrate that you understand what the role entails and how you can contribute.
✨Prepare for Change Management Questions
Since the role involves managing change requests, think about examples from your previous roles where you successfully handled similar processes. Be ready to discuss how you gathered requirements, triaged requests, and maintained communication with stakeholders. This will highlight your organisational skills and ability to manage expectations.
✨Show Your Passion for CRM and Data Integrity
Express your enthusiasm for CRM management and the importance of data quality and GDPR compliance. Share any relevant certifications or training you've completed, and be prepared to discuss how you stay updated on industry trends. This will convey your commitment to the field and your proactive approach to professional development.
