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- Tasks: Support Microsoft products, manage migrations, and troubleshoot IT issues across various organizations.
- Company: Join a dynamic MSP organization focused on delivering top-notch IT support.
- Benefits: Enjoy a hybrid work model with 3 days in the office and 2 days remote.
- Why this job: Be part of a diverse team, enhance your tech skills, and make a real impact.
- Qualifications: Must be proficient in Microsoft products and have a valid driver's license.
- Other info: This role involves site visits and hands-on equipment installation.
The predicted salary is between 20400 - 40800 £ per year.
****MUST BE ABLE TO DRIVE and be proficient with all things Microsoft (O365/ InTune/ Server etc). HYBRID role 3 days in office/ client site and 2 days a week remote ****
Microsoft products, setup Microsoft 365 User and support them, carry out on premise exchange migration to Microsoft 365, Microsoft TEAM’s, setup and migration of data, support of the application, Microsoft Intune and Microsoft VOICE etc.
An MSP organisation are looking for an experienced Microsoft Support Engineer carrying out 2nd and 3rd line work across multiple organisations.
The role involves the support of a wide range of IT systems, site visits to install equipment and fix issues, equipment builds, 365 migrations, server build configuration and support, switch, router and WAP installation, site survey, monitoring and application support, network infrastructure support, end-user advice and customer support calls – the all-round IT Engineer
Microsoft products, setup Microsoft 365 User and support them, carry out on premise exchange migration to Microsoft 365, Microsoft TEAM’s, setup and migration of data, support of the application, Microsoft Intune and Microsoft VOICE etc.
IT Support Engineer (1st, 2nd & 3rd line) - £34,000 - CHESTER employer: Nichols Digital Ltd
Contact Detail:
Nichols Digital Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Engineer (1st, 2nd & 3rd line) - £34,000 - CHESTER
✨Tip Number 1
Make sure to highlight your hands-on experience with Microsoft products, especially O365 and Intune. Be ready to discuss specific projects where you've successfully implemented or supported these technologies.
✨Tip Number 2
Since this role requires site visits, emphasize your ability to drive and your experience with on-site support. Share examples of how you've effectively resolved issues in person for clients.
✨Tip Number 3
Familiarize yourself with the latest trends and updates in Microsoft 365 and related technologies. Being knowledgeable about recent changes can set you apart during discussions.
✨Tip Number 4
Prepare to demonstrate your problem-solving skills through real-life scenarios. Think of challenges you've faced in previous roles and how you overcame them, particularly in a multi-client environment.
We think you need these skills to ace IT Support Engineer (1st, 2nd & 3rd line) - £34,000 - CHESTER
Some tips for your application 🫡
Highlight Relevant Experience: Make sure to emphasize your experience with Microsoft products, especially O365, Intune, and server management. Provide specific examples of past roles where you supported these technologies.
Showcase Technical Skills: Detail your technical skills related to IT support, including 1st, 2nd, and 3rd line support. Mention any relevant certifications or training that demonstrate your proficiency in Microsoft systems.
Tailor Your CV: Customize your CV to reflect the requirements of the job description. Use keywords from the job listing, such as 'Microsoft 365 migration' and 'network infrastructure support', to ensure your application stands out.
Craft a Strong Cover Letter: Write a cover letter that explains why you are a great fit for the role. Discuss your passion for IT support and how your skills align with the needs of the MSP organization.
How to prepare for a job interview at Nichols Digital Ltd
✨Show Your Microsoft Proficiency
Make sure to highlight your experience with Microsoft products, especially O365, Intune, and Teams. Be prepared to discuss specific projects where you've successfully implemented or supported these technologies.
✨Demonstrate Problem-Solving Skills
Since the role involves troubleshooting and support, be ready to share examples of how you've resolved complex IT issues in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Prepare for Technical Questions
Expect technical questions related to server builds, network infrastructure, and equipment installation. Brush up on your knowledge of these areas and be ready to explain your thought process when tackling technical challenges.
✨Emphasize Your Customer Support Experience
As this role involves end-user advice and customer support calls, share your experiences in providing excellent customer service. Highlight any situations where you went above and beyond to assist users or clients.
