Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide 1st/2nd line IT support for hardware and software issues.
- Company: Join a leading financial services firm focused on IT excellence.
- Benefits: Competitive salary, hands-on experience, and a dynamic work environment.
- Why this job: Be part of a team ensuring smooth IT operations and user satisfaction.
- Qualifications: 2+ years in IT support, ITIL or CompTIA certs, and a driving licence required.
- Other info: On-site role, must own a vehicle, and work five days a week.
The predicted salary is between 30000 - 34000 £ per year.
A financial services firm are seeking a reliable and skilled 2nd line IT Support Engineer. They require ITIL Foundation cert, or CompTIA certs. This mid-level role ensures smooth operation of their desktop environment and IT systems.
You will be providing timely support and maintenance for desktop software and hardware within the organisation and involves troubleshooting hardware issues, installing and configuring software applications, and ensuring user workstations operate efficiently and securely.
Key responsibilities include:- Resolving user-reported issues
- Managing hardware inventories
- Assisting with software updates
- Maintaining endpoint security compliance
- Providing 1st/2nd line support for hardware, software, and desktop issues (Windows environment)
- Administering and troubleshooting Active Directory
- Setting up and maintaining desktops, laptops, printers, and mobile devices
- Installing, configuring, and supporting business applications
- Logging and managing incidents, escalating when necessary
- Supporting users across on-site and remote environments
- Assisting with Intune management (desirable)
- 2+ years’ experience in an IT support/helpdesk role
- Solid desktop support knowledge (hardware/software)
- Experience with Active Directory
- ITIL Foundation or CompTIA A+/N+ certifications
- Strong communication and troubleshooting skills
- Full UK driving licence and access to own vehicle
- Experience with Microsoft Intune a plus
Desktop Support Technician - MUST drive - ITIL or CompTIA certs employer: Nichols Digital Ltd
Contact Detail:
Nichols Digital Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Desktop Support Technician - MUST drive - ITIL or CompTIA certs
✨Tip Number 1
Make sure to highlight your ITIL or CompTIA certifications during any conversations you have. These qualifications are essential for this role, and demonstrating your knowledge can set you apart from other candidates.
✨Tip Number 2
Since this position requires driving, be prepared to discuss your driving experience and how it relates to your ability to provide on-site support. Mention any previous roles where you had to travel for work.
✨Tip Number 3
Familiarise yourself with the specific technologies mentioned in the job description, such as Active Directory and Microsoft Intune. Being able to speak confidently about these tools will show that you're ready to hit the ground running.
✨Tip Number 4
Network with current or former employees of the company if possible. They can provide insights into the company culture and expectations, which can help you tailor your approach during interviews.
We think you need these skills to ace Desktop Support Technician - MUST drive - ITIL or CompTIA certs
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in desktop support and IT helpdesk roles. Emphasise your knowledge of hardware and software troubleshooting, as well as any experience with Active Directory and Microsoft Intune.
Highlight Certifications: Clearly mention your ITIL Foundation or CompTIA certifications in your application. If you have additional relevant certifications, include those as well to strengthen your profile.
Showcase Communication Skills: Since strong communication skills are essential for this role, provide examples in your cover letter of how you've effectively communicated with users to resolve issues in previous positions.
Demonstrate Problem-Solving Abilities: In your application, include specific instances where you've successfully troubleshot and resolved technical issues. This will showcase your problem-solving skills and ability to work under pressure.
How to prepare for a job interview at Nichols Digital Ltd
✨Showcase Your Technical Skills
Be prepared to discuss your experience with desktop support, particularly in a Windows environment. Highlight your familiarity with hardware and software troubleshooting, as well as your knowledge of Active Directory.
✨Emphasise Your Certifications
Since the role requires ITIL Foundation or CompTIA certifications, make sure to mention these qualifications prominently. Discuss how your training has equipped you to handle real-world IT challenges.
✨Demonstrate Problem-Solving Abilities
Prepare to share specific examples of how you've resolved user-reported issues in the past. This will showcase your troubleshooting skills and ability to think on your feet.
✨Highlight Communication Skills
As you'll be supporting users both on-site and remotely, strong communication is key. Practice explaining technical concepts in simple terms, and be ready to discuss how you ensure users feel supported and informed.
