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- Tasks: Provide 1st/2nd line IT support for hardware and software issues.
- Company: Join a dynamic financial services firm focused on IT excellence.
- Benefits: Enjoy a full-time role with opportunities for growth and skill development.
- Why this job: Be part of a team that ensures smooth IT operations and user satisfaction.
- Qualifications: 2+ years in IT support, ITIL or CompTIA certs, and a driving licence required.
- Other info: Must drive and own a vehicle; on-site work 5 days a week.
The predicted salary is between 28800 - 43200 £ per year.
Desktop Support Technician (ITIL or CompTIA certs) – MUST DRIVE
Get AI-powered advice on this job and more exclusive features.
This range is provided by Nichols Digital Ltd. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
On-site 5 days a week – MUST drive and own a car – ITIL Foundation OR CompTIA certs
Desktop Support Technician, Helpdesk, 1st & 2nd line, Microsoft/Windows, Hardware & Software, AD, ITIL Foundation or CompTIA, Drive and own a vehicle, Onsite 5 days a week.
A financial services firm is seeking a reliable and skilled 2nd line IT Support Engineer. They require an ITIL foundation or CompTIA cert.
This mid-level role ensures the smooth operation of their desktop environment and IT systems.
You will provide timely support and maintenance for desktop software and hardware within the organization, troubleshooting hardware issues, installing and configuring software applications, and ensuring user workstations operate efficiently and securely.
Key responsibilities include resolving user-reported issues, managing hardware inventories, assisting with software updates, and maintaining endpoint security compliance.
Key Responsibilities:
- Provide 1st/2nd line support for hardware, software, and desktop issues (Windows environment)
- Administer and troubleshoot Active Directory
- Set up and maintain desktops, laptops, printers, and mobile devices
- Install, configure, and support business applications
- Log and manage incidents, escalating when necessary
- Support users across on-site and remote environments
- Assist with Intune management (desirable)
Requirements:
- 2+ years’ experience in an IT support/helpdesk role
- Solid desktop support knowledge (hardware/software)
- Experience with Active Directory
- ITIL Foundation or CompTIA A+/N+ certifications
- Strong communication and troubleshooting skills
- Full UK driving licence and access to own vehicle
- Experience with Microsoft Intune is a plus
Desktop Support Technician, Helpdesk, 1st & 2nd line, Microsoft/Windows, Hardware & Software, AD, ITIL Foundation or CompTIA, Drive and own a vehicle, Onsite 5 days a week.
Seniority level
- Mid-Senior level
Employment type
- Full-time
Job function
- Information Technology
Industries
- Technology, Information and Internet
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Desktop Support Technician (ITIL or CompTIA certs) - MUST DRIVE employer: Nichols Digital Ltd
Contact Detail:
Nichols Digital Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Desktop Support Technician (ITIL or CompTIA certs) - MUST DRIVE
✨Tip Number 1
Make sure to highlight your driving experience and vehicle ownership during any conversations or interviews. Since this role requires you to be onsite five days a week and drive, demonstrating your reliability in this aspect can set you apart from other candidates.
✨Tip Number 2
Familiarise yourself with the specific tools and technologies mentioned in the job description, such as Active Directory and Microsoft Intune. Being able to discuss your hands-on experience with these systems will show that you're ready to hit the ground running.
✨Tip Number 3
Network with current or former employees of the company, if possible. They can provide insights into the company culture and expectations, which can help you tailor your approach and questions during the interview process.
✨Tip Number 4
Prepare for common technical troubleshooting scenarios that may come up during the interview. Practising how you would resolve typical desktop support issues can demonstrate your problem-solving skills and technical knowledge effectively.
We think you need these skills to ace Desktop Support Technician (ITIL or CompTIA certs) - MUST DRIVE
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support and desktop troubleshooting. Emphasise your familiarity with Active Directory, ITIL Foundation, or CompTIA certifications, as these are crucial for the role.
Craft a Strong Cover Letter: In your cover letter, explain why you are a great fit for the Desktop Support Technician position. Mention your hands-on experience with hardware and software support, and how your skills align with the company's needs.
Showcase Your Certifications: Clearly list your ITIL Foundation or CompTIA certifications in your application. If you have any additional relevant training or courses, include those as well to strengthen your profile.
Highlight Communication Skills: Since strong communication is essential for this role, provide examples in your application of how you've effectively communicated with users or resolved issues in previous positions.
How to prepare for a job interview at Nichols Digital Ltd
✨Showcase Your Technical Skills
Be prepared to discuss your experience with desktop support, particularly in a Windows environment. Highlight your familiarity with hardware and software troubleshooting, as well as your knowledge of Active Directory.
✨Emphasise Your Certifications
Since the role requires ITIL Foundation or CompTIA certifications, make sure to mention these qualifications prominently. Discuss how your training has equipped you to handle real-world IT challenges.
✨Demonstrate Problem-Solving Abilities
Prepare examples of past incidents where you successfully resolved technical issues. This will showcase your troubleshooting skills and ability to think on your feet, which are crucial for this role.
✨Highlight Communication Skills
As you'll be supporting users both on-site and remotely, strong communication is key. Practice explaining technical concepts in simple terms, and be ready to discuss how you handle user frustrations.
