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- Tasks: Manage and optimise CRM systems to enhance data quality and support fundraising strategies.
- Company: Join a dynamic charity organisation focused on impactful fundraising.
- Benefits: Competitive salary, remote work flexibility, and opportunities for professional growth.
- Why this job: Make a difference by improving CRM processes that support vital charitable initiatives.
- Qualifications: Experience with Dynamics365 and strong data management skills required.
- Other info: Remote role with occasional travel to Norfolk for team collaboration.
The predicted salary is between 34000 - 51000 £ per year.
Overview: This role will be remote heavy, requiring you to attend the head office located in Norfolk a minimum of 6 times per year and this will be at your own expense for travel and accommodation.
MUST have current/ recent commercial experience with Dynamics365 (D365).
Responsibilities:
- You will manage the business CRM to ensure it is properly used, effective data management process workflows are implemented and maintained to ensure that supporters’ data quality and integrity is compliantly maintained.
- You will be the CRM product manager ensuring that the business can deliver on its fundraising, CRM and digital strategies.
- As CRM Officer you will be responsible for the management of the Change Request process, including both the gathering of detailed requirements for user proposed changes as well as the appropriate triaging of all incoming CRM requests and tickets to ensure they are correctly allocated for follow up against clear SLAs and that a feedback loop is in place to users and line management.
The Role:
- 70% - CRM Management; Data, Financial & GDPR compliance. Dynamics365 Configuration. Maintain industry knowledge. Work with IT and cross functional teams.
- 25% - CRM Collaboration & Change Management: Liaise with charity teams. Collaborate with fundraising, communications and finance teams. Building key relationships. Provide CRM inductions and guidance/ training when needed.
- 5% - Other: Adhere to policies and procedures. Undertake any other duties that may be required.
D365 CRM Manager - £42,500 employer: Nichols Digital Ltd
Contact Detail:
Nichols Digital Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land D365 CRM Manager - £42,500
✨Tip Number 1
Network like a pro! Reach out to your connections in the CRM and Dynamics365 space. Attend industry events or webinars, and don’t be shy about asking for introductions. We all know that sometimes it’s not just what you know, but who you know!
✨Tip Number 2
Prepare for those interviews! Research the company and its CRM strategies. Think about how your experience with Dynamics365 can help them achieve their goals. We want you to show them you’re not just another candidate, but the perfect fit for their team.
✨Tip Number 3
Don’t forget to follow up after interviews! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. We believe that a little courtesy can make a big difference!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take the initiative to connect directly with us. Let’s get you that D365 CRM Manager role!
We think you need these skills to ace D365 CRM Manager - £42,500
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your current or recent experience with Dynamics365. We want to see how you've managed CRM systems and ensured data integrity, so don’t hold back on those details!
Showcase Your Skills: In your cover letter, emphasise your skills in data management and compliance with GDPR. We’re looking for someone who can effectively manage change requests and collaborate with various teams, so let us know how you’ve done this in the past.
Be Clear and Concise: When filling out your application, keep your language clear and to the point. We appreciate straightforward communication, especially when it comes to your experience and how it relates to the role.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Nichols Digital Ltd
✨Know Your D365 Inside Out
Make sure you brush up on your Dynamics 365 knowledge. Be ready to discuss specific features and functionalities you've used in past roles. Highlight any successful projects where you managed CRM processes or improved data management workflows.
✨Showcase Your Compliance Savvy
Since the role involves GDPR and data compliance, prepare examples of how you've ensured data integrity in previous positions. Discuss any challenges you faced and how you overcame them to maintain compliance.
✨Demonstrate Collaboration Skills
This job requires working with various teams, so be ready to share experiences where you successfully collaborated with fundraising, communications, or finance teams. Highlight how you built relationships and facilitated effective communication.
✨Prepare for Change Management Questions
Expect questions about managing change requests and triaging CRM tickets. Think of specific instances where you gathered requirements or implemented changes based on user feedback. This will show your ability to handle the responsibilities outlined in the job description.
