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- Tasks: Manage CRM systems and ensure data quality while collaborating with various teams.
- Company: Nichols Digital Ltd is a tech-driven company focused on non-profit solutions.
- Benefits: Enjoy remote work flexibility with only six trips to Norfolk per year.
- Why this job: Join a mission-driven team that values your input and fosters professional growth.
- Qualifications: Experience in CRM management, particularly with Microsoft Dynamics 365, is essential.
- Other info: This role offers a competitive salary of £37,500 and opportunities for career advancement.
The predicted salary is between 30000 - 52500 £ per year.
This range is provided by Nichols Digital Ltd. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
This role will be remote-heavy, requiring 6 trips to Norfolk a year (once every 2 months).
Key skills and keywords include: Customer Relationship Management, CRM Officer, CRM Manager, CRM Product Manager, MS Dynamics 365, Dynamics365, Microsoft, Data & GDPR.
You will manage the business CRM to ensure proper usage, implement and maintain effective data management workflows to ensure supporter data quality and integrity are maintained in compliance.
You will act as the CRM product manager, ensuring the business can deliver on its fundraising, CRM, and digital strategies. As CRM Officer, you will manage the Change Request process, gather detailed requirements for user proposed changes, and triage all incoming CRM requests and tickets to ensure correct allocation, adherence to SLAs, and effective feedback to users and line management.
THE ROLE
- 70% - CRM Management: Data, Financial & GDPR compliance, Dynamics365 configuration, industry knowledge maintenance, collaboration with IT and cross-functional teams.
- 25% - CRM Collaboration & Change Management: Liaise with charity teams, collaborate with fundraising, communications, and finance teams, build key relationships, provide CRM inductions, guidance, and training as needed.
- 5% - Other: Adhere to policies and procedures, undertake additional duties as required.
Additional keywords: Customer Relationship Management, CRM Officer, CRM Manager, CRM Product Manager, MS Dynamics 365, Dynamics365, Microsoft, Data & GDPR.
Seniority level: Mid-Senior level
Employment type: Full-time
Job function: Information Technology
Industries: Technology, Information and Internet, Non-profit Organizations
Location: Bury St Edmunds, England, United Kingdom.
CRM Officer - (Microsoft Dynamics 365) - £37,5000 employer: Nichols Digital Ltd
Contact Detail:
Nichols Digital Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land CRM Officer - (Microsoft Dynamics 365) - £37,5000
✨Tip Number 1
Familiarise yourself with Microsoft Dynamics 365, as it's a key requirement for the role. Consider taking online courses or tutorials to enhance your understanding and showcase your commitment to mastering the platform.
✨Tip Number 2
Network with professionals in the CRM field, especially those who have experience with Dynamics 365. Join relevant LinkedIn groups or forums where you can ask questions and gain insights that could help you stand out during the interview process.
✨Tip Number 3
Prepare to discuss your experience with data management and GDPR compliance. Think of specific examples from your past roles where you successfully maintained data integrity and adhered to regulations, as this will be crucial for the position.
✨Tip Number 4
Showcase your collaboration skills by preparing examples of how you've worked with cross-functional teams in the past. Highlight any successful projects where you liaised with different departments, as this is a significant part of the CRM Officer role.
We think you need these skills to ace CRM Officer - (Microsoft Dynamics 365) - £37,5000
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in Customer Relationship Management and specifically with Microsoft Dynamics 365. Use keywords from the job description to demonstrate your fit for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of CRM management and your ability to maintain data integrity and compliance. Mention specific examples of how you've successfully managed similar responsibilities in the past.
Highlight Relevant Skills: In your application, emphasise your skills related to data management, GDPR compliance, and collaboration with cross-functional teams. This will show that you are well-equipped to handle the responsibilities outlined in the job description.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a CRM Officer role.
How to prepare for a job interview at Nichols Digital Ltd
✨Know Your CRM Inside Out
Make sure you have a solid understanding of Microsoft Dynamics 365 and its functionalities. Be prepared to discuss how you've used it in previous roles, and think about specific examples where you've improved data management or compliance.
✨Demonstrate Your Data Management Skills
Since this role heavily involves data quality and GDPR compliance, be ready to talk about your experience with data management workflows. Highlight any relevant projects where you ensured data integrity and compliance.
✨Showcase Your Collaboration Abilities
This position requires liaising with various teams, so prepare to discuss how you've successfully collaborated with cross-functional teams in the past. Share examples of how you built relationships and provided training or guidance.
✨Prepare for Change Management Scenarios
As a CRM Officer, you'll manage change requests and user feedback. Think about times when you've handled change management effectively, and be ready to explain your approach to gathering requirements and triaging requests.
