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- Tasks: Manage and optimise the CRM system to support fundraising and digital strategies.
- Company: Join a forward-thinking charity with a focus on technology and collaboration.
- Benefits: Competitive salary, remote work flexibility, and opportunities for professional growth.
- Why this job: Make a real difference by enhancing data management and supporting impactful projects.
- Qualifications: Experience with Dynamics 365 and strong communication skills are essential.
- Other info: Enjoy a dynamic work environment with regular team interactions and career advancement opportunities.
The predicted salary is between 30000 - 52500 £ per year.
This role will be remote heavy, requiring 6 trips to Norfolk a year (once every 2 months). Must have current/recent commercial experience with Dynamics365 (D365).
You will manage the business CRM to ensure it is properly used; effective data management process workflows are implemented and maintained; data quality and integrity are compliantly maintained. You will be the CRM product manager ensuring that the business can deliver on its fundraising, CRM and digital strategies.
As CRM Officer you will be responsible for the management of the Change Request process, including gathering detailed requirements for user proposed changes and appropriate triaging of all incoming CRM requests and tickets to ensure they are correctly allocated for follow up against clear SLAs, and that a feedback loop is in place to users and line management.
Key Responsibilities- 70% - CRM Management: Data, Financial & GDPR compliance. Dynamics365 Configuration. Maintain industry knowledge. Work with IT and cross functional teams.
- 25% - CRM Collaboration & Change Management: Liaise with charity teams. Collaborate with fundraising, communications and finance teams. Building key relationships. Provide CRM inductions and guidance/training when needed.
- 5% - Other: Adhere to policies and procedures. Undertake any other duties that may be required.
Seniority level: Mid-Senior level
Employment type: Full-time
Job function: Information Technology
Industries: Technology, Information and Internet
Location: Bury St Edmunds, England, United Kingdom
CRM Officer - Dynamics 365 - £37,500 employer: Nichols Digital Ltd
Contact Detail:
Nichols Digital Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land CRM Officer - Dynamics 365 - £37,500
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work with Dynamics 365. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show off your skills! If you’ve got experience with CRM management or data integrity, make sure to highlight that in conversations. We want to see how you can bring value to the team!
✨Tip Number 3
Prepare for interviews by brushing up on your knowledge of Dynamics 365 and its applications. We love candidates who can discuss real-world scenarios and how they’ve tackled challenges in CRM management.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we’re always looking for passionate individuals ready to make an impact in the CRM space.
We think you need these skills to ace CRM Officer - Dynamics 365 - £37,500
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the CRM Officer role. Highlight your experience with Dynamics 365 and any relevant data management skills. We want to see how your background aligns with our needs!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about CRM and how you can contribute to our fundraising and digital strategies. Keep it engaging and personal!
Showcase Your Collaboration Skills: Since this role involves liaising with various teams, make sure to mention any past experiences where you've successfully collaborated with others. We love team players who can build strong relationships!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Don’t miss out on this opportunity!
How to prepare for a job interview at Nichols Digital Ltd
✨Know Your Dynamics 365 Inside Out
Make sure you brush up on your knowledge of Dynamics 365. Be ready to discuss specific features and functionalities you've used in past roles. This will show that you have the hands-on experience they’re looking for.
✨Showcase Your Data Management Skills
Prepare examples of how you've managed data quality and integrity in previous positions. Highlight any processes you've implemented to ensure compliance with GDPR and other regulations, as this is crucial for the role.
✨Demonstrate Collaboration Experience
Think of instances where you've worked with cross-functional teams, especially in a charity or fundraising context. Be ready to explain how you built relationships and facilitated communication between different departments.
✨Prepare for Change Management Scenarios
Since you'll be managing change requests, come prepared with examples of how you've handled similar situations. Discuss your approach to gathering requirements and triaging requests, ensuring you convey your organisational skills and attention to detail.