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For Companies At a Glance
- Tasks: Manage and optimise CRM systems to enhance data quality and support fundraising strategies.
- Company: Dynamic charity organisation focused on impactful fundraising and community engagement.
- Benefits: Competitive salary, remote work flexibility, and opportunities for professional growth.
- Why this job: Join a mission-driven team and make a difference through effective CRM management.
- Qualifications: Experience with Dynamics 365 and strong data management skills required.
- Other info: Remote role with occasional travel to Norfolk for team collaboration.
The predicted salary is between 34000 - 51000 £ per year.
This role will be remote heavy, requiring you to attend the head office located in Norfolk a minimum of 6 times per year and this will be at your own expense for travel and accommodation.
MUST have current/ recent commercial experience with Dynamics365 (D365).
You will manage the business CRM to ensure it is properly used, effective data management process workflows are implemented and maintained to ensure that supporters’ data quality and integrity is compliantly maintained. You will be the CRM product manager ensuring that the business can deliver on its fundraising, CRM and digital strategies.
As CRM Officer you will be responsible for the management of the Change Request process, including both the gathering of detailed requirements for user proposed changes as well as the appropriate triaging of all incoming CRM requests and tickets to ensure they are correctly allocated for follow up against clear SLAs and that a feedback loop is in place to users and line management.
THE ROLE
- 70% - CRM Management; Data, Financial & GDPR compliance. Dynamics365 Configuration. Maintain industry knowledge. Work with IT and cross functional teams.
- 25% - CRM Collaboration & Change Management: Liaise with charity teams. Collaborate with fundraising, communications and finance teams. Building key relationships. Provide CRM inductions and guidance/ training when needed.
- 5% - Other: Adhere to policies and procedures. Undertake any other duties that may be required.
CRM Manager (Dynamics 365) - £42,500 employer: Nichols Digital Ltd
Contact Detail:
Nichols Digital Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land CRM Manager (Dynamics 365) - £42,500
✨Tip Number 1
Network like a pro! Reach out to folks in your industry, especially those who work with Dynamics 365. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show off your skills! If you’ve got experience with CRM systems, especially Dynamics 365, make sure to highlight that in conversations. Share specific examples of how you've improved data management or user experience.
✨Tip Number 3
Prepare for interviews by brushing up on the latest trends in CRM and data compliance. We want you to be the go-to person for all things Dynamics 365, so show your passion and knowledge during the chat!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace CRM Manager (Dynamics 365) - £42,500
Some tips for your application 🫡
Show Off Your Dynamics 365 Experience: Make sure to highlight your current or recent experience with Dynamics 365 in your application. We want to see how you've used it in a commercial setting, so don’t hold back on the details!
Tailor Your Application: Take a moment to customise your CV and cover letter for this role. We’re looking for someone who understands CRM management and can demonstrate their knowledge of data compliance and workflows. Make it relevant to us!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, so avoid jargon unless it’s necessary. Show us you can communicate effectively, just like you would in the role!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Nichols Digital Ltd
✨Know Your Dynamics 365 Inside Out
Make sure you brush up on your knowledge of Dynamics 365. Be prepared to discuss your recent experiences with the platform, including specific projects you've worked on and how you've managed data workflows. This will show that you’re not just familiar with the software but can also leverage it effectively in a CRM context.
✨Showcase Your Data Management Skills
Since this role heavily focuses on data quality and GDPR compliance, be ready to share examples of how you've ensured data integrity in previous roles. Discuss any processes you've implemented for effective data management and how you’ve handled compliance issues in the past.
✨Demonstrate Your Collaboration Abilities
This position requires working closely with various teams, so highlight your experience in cross-functional collaboration. Prepare anecdotes that illustrate how you've built relationships with fundraising, communications, and finance teams, and how those collaborations led to successful outcomes.
✨Prepare for Change Management Questions
As you'll be managing the Change Request process, expect questions about how you handle user requests and feedback. Think of specific instances where you triaged requests or improved processes based on user input. This will demonstrate your ability to manage change effectively and keep everyone in the loop.
