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- Tasks: Provide 1st/2nd line IT support, troubleshoot issues, and maintain desktop environments.
- Company: Join a dynamic financial services firm focused on delivering top-notch IT solutions.
- Benefits: Enjoy a supportive work culture with opportunities for growth and development.
- Why this job: Be part of a team that values innovation and ensures smooth IT operations.
- Qualifications: 2+ years in IT support, strong desktop knowledge, and relevant certifications required.
- Other info: Must have a full UK driving licence and access to a vehicle.
The predicted salary is between 30000 - 42000 £ per year.
Must drive and own a vehicle – on site 5 days a week and need a car to get there
Support Technician, Helpdesk, 1st & 2nd line, Microsoft/ Windows, Hardware & Software, AD, ITIL Foundation & CompTIA.
A financial services firm is seeking a reliable and skilled IT Support Engineer to cover 1st & 2nd line support.
This mid-level role ensures the smooth operation of their desktop environment and IT systems.
You will provide timely support and maintenance for desktop software and hardware within the organisation, involving troubleshooting hardware issues, installing and configuring software applications, and ensuring user workstations operate efficiently and securely.
Key responsibilities include resolving user-reported issues, managing hardware inventories, assisting with software updates, and maintaining endpoint security compliance.
Key Responsibilities:
- Provide 1st/2nd line support for hardware, software, and desktop issues (Windows environment)
- Administer and troubleshoot Active Directory
- Set up and maintain desktops, laptops, printers, and mobile devices
- Install, configure, and support business applications
- Log and manage incidents, escalating when necessary
- Support users across on-site and remote environments
- Assist with Intune management (desirable)
Requirements:
- 2+ years’ experience in an IT support/helpdesk role
- Solid desktop support knowledge (hardware/software)
- Experience with Active Directory
- ITIL Foundation and/or CompTIA A+/N+ certifications
- Strong communication and troubleshooting skills
- Full UK driving licence and access to own vehicle
- Experience with Microsoft Intune is a plus
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2nd Line Support Engineer employer: Nichols Digital Ltd
Contact Detail:
Nichols Digital Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 2nd Line Support Engineer
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Active Directory and Microsoft Intune. Having hands-on experience or even completing relevant online courses can give you an edge during interviews.
✨Tip Number 2
Brush up on your troubleshooting skills, especially in a Windows environment. Be prepared to discuss past experiences where you've successfully resolved hardware and software issues, as this will demonstrate your capability for the role.
✨Tip Number 3
Since this role requires a full UK driving licence and access to a vehicle, ensure you highlight your reliability and readiness to commute. Mention any previous roles where you had to travel for work, as this shows your commitment.
✨Tip Number 4
Network with current or former employees of the company through platforms like LinkedIn. Engaging with them can provide insights into the company culture and expectations, which can be invaluable during your interview.
We think you need these skills to ace 2nd Line Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support, particularly focusing on 1st and 2nd line support roles. Include specific examples of troubleshooting hardware and software issues, as well as any experience with Active Directory.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention your 2+ years of experience in IT support and how your skills align with the job requirements, such as your knowledge of Microsoft Intune and ITIL Foundation.
Showcase Your Certifications: If you have ITIL Foundation or CompTIA A+/N+ certifications, make sure to prominently display them in your application. This will demonstrate your commitment to professional development and your qualifications for the role.
Highlight Communication Skills: Since strong communication skills are essential for this role, provide examples in your application of how you've effectively communicated with users to resolve issues. This could include instances where you provided support in both on-site and remote environments.
How to prepare for a job interview at Nichols Digital Ltd
✨Showcase Your Technical Skills
Be prepared to discuss your experience with hardware and software troubleshooting, especially in a Windows environment. Highlight specific examples where you've resolved issues or improved system performance.
✨Demonstrate Your Communication Skills
As a 2nd Line Support Engineer, you'll need to communicate effectively with users. Practice explaining technical concepts in simple terms and be ready to share how you've handled difficult user interactions in the past.
✨Familiarise Yourself with Active Directory
Since administering and troubleshooting Active Directory is a key responsibility, brush up on your knowledge of AD. Be ready to discuss your experience with user management, group policies, and any relevant projects you've worked on.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities. Think of common issues you’ve encountered in previous roles and how you resolved them, particularly those related to desktop support and endpoint security compliance.
