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- Tasks: Provide 1st/2nd line IT support for hardware and software issues.
- Company: Join a dynamic team dedicated to delivering top-notch IT solutions.
- Benefits: Enjoy a supportive work environment with opportunities for growth and development.
- Why this job: Be part of a tech-savvy culture that values innovation and teamwork.
- Qualifications: 2+ years in IT support, strong troubleshooting skills, and relevant certifications required.
- Other info: Must have a driving licence and vehicle; on-site work is essential.
The predicted salary is between 30000 - 42000 £ per year.
IT Support Technician, Helpdesk, 1st & 2nd line, Microsoft/Windows, Hardware & Software, AD, ITIL Foundation & CompTIA
Requirements:
- 2+ years experience in an IT support/helpdesk role
- Solid desktop support knowledge (hardware/software)
- Experience with Active Directory
- ITIL Foundation and/or CompTIA A+/N+ certifications
- Strong communication and troubleshooting skills
- Full UK driving licence and access to own vehicle
- Experience with Microsoft Intune
Key Responsibilities:
- Provide 1st/2nd line support for hardware, software, and desktop issues (Windows environment)
- Administer and troubleshoot Active Directory
- Set up and maintain desktops, laptops, printers, and mobile devices
- Install, configure, and support business applications
- Log and manage incidents, escalating when necessary
- Support users across on-site and remote environments
- Assist with Intune management (desirable)
Additional Requirements:
- Must drive and own a vehicle – on site 5 days a week
This role involves providing timely support and maintenance for desktop software and hardware, troubleshooting hardware issues, installing and configuring software applications, and ensuring user workstations operate efficiently and securely.
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2nd Line IT Support Technician employer: Nichols Digital Ltd
Contact Detail:
Nichols Digital Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 2nd Line IT Support Technician
✨Tip Number 1
Familiarise yourself with the specific tools and technologies mentioned in the job description, such as Microsoft Intune and Active Directory. Having hands-on experience or even a basic understanding of these systems can set you apart during the interview.
✨Tip Number 2
Brush up on your troubleshooting skills, especially in a Windows environment. Be prepared to discuss real-life scenarios where you've successfully resolved IT issues, as this will demonstrate your practical knowledge and problem-solving abilities.
✨Tip Number 3
Since communication is key in IT support, practice explaining technical concepts in simple terms. This will help you convey your ideas clearly during the interview and show that you can effectively assist users who may not be tech-savvy.
✨Tip Number 4
Make sure to highlight your driving licence and vehicle ownership, as this role requires on-site presence. Being able to demonstrate your reliability and commitment to being on-site five days a week can give you an edge over other candidates.
We think you need these skills to ace 2nd Line IT Support Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in IT support and helpdesk roles. Emphasise your knowledge of hardware and software, as well as your experience with Active Directory and any certifications like ITIL or CompTIA.
Craft a Strong Cover Letter: In your cover letter, explain why you're a great fit for the 2nd Line IT Support Technician role. Mention specific examples of how you've successfully resolved technical issues and supported users in previous positions.
Showcase Communication Skills: Since strong communication skills are essential for this role, include examples in your application that demonstrate your ability to explain technical concepts clearly to non-technical users.
Highlight Relevant Certifications: If you have ITIL Foundation or CompTIA A+/N+ certifications, make sure to mention them prominently in your application. These qualifications can set you apart from other candidates.
How to prepare for a job interview at Nichols Digital Ltd
✨Showcase Your Technical Skills
Be prepared to discuss your experience with hardware and software troubleshooting. Highlight specific examples where you've resolved issues in a Windows environment, as this will demonstrate your capability for the role.
✨Familiarise Yourself with Active Directory
Since administering and troubleshooting Active Directory is a key responsibility, brush up on your knowledge. Be ready to explain how you've used it in previous roles and any challenges you faced.
✨Communicate Clearly
Strong communication skills are essential for this position. Practice explaining technical concepts in simple terms, as you'll need to assist users who may not be tech-savvy.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities. Think of scenarios where you've had to troubleshoot complex issues and be ready to walk the interviewer through your thought process.
