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For Companies At a Glance
- Tasks: Welcome guests, check them in and out, and ensure a fantastic stay.
- Company: Join the renowned InterContinental brand known for exceptional hospitality.
- Benefits: Enjoy flexible hours, employee discounts, and a vibrant work environment.
- Why this job: Be the face of hospitality, create memorable experiences, and grow your career.
- Qualifications: High school diploma required; experience in guest service preferred.
- Other info: Opportunity to learn and develop skills in a dynamic hotel setting.
The predicted salary is between 20000 - 30000 £ per year.
and the job listing Expires on October 22, 2025
The Front Desk is often the first point of contact and the first impression for guests. Warm, knowledgeable service and helpful guidance reassure guests they’ve made the right choice to stay with us. To deliver a great guest experience – a Front Desk Agent will check in and out guests efficiently, and make sure they have all they need for a great stay.
Duties & responsibilities
Welcome guests in a friendly, prompt and professional manner recognizing IHG Rewards Club Members
and also returning guests
• Check guests in, issue room keys, provide information on hotel services and room location
• Ensure required identification is taken from guests at check-in in line with local legislative requirements
• Answer phones in a prompt and courteous manner
• Up-sell rooms where possible to maximize hotel revenue
• Answer, record and process all guest calls, messages, requests, questions or concerns
• Record guest preferences in the system
• Check guests out, including resolving any late or disputed charges
• Accurately process all cash and credit card transactions using established procedures
• Issue, control and release guest safe-deposit boxes in line with hotel procedures
• Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up
• Take action to solve guest problems/complaints using appropriate service recovery guidelines
• Follow established hotel safety protocols and procedures at all times. Immediately report any health and safety incident, security breaches, concerns or suspicious behavior to the supervisor or manager on duty
• May routinely book guest reservations for individuals and/or groups that are requested either by
phone or from within the hotel; process cancellations, revisions, and information updates on changes
• Work as part of a team and communicate with other departments as per hotel procedures to ensure
excellent quality and service
• Perform other duties as assigned including guest room tours, concierge services, special guest requests, etc.
Qualifications and requirements
High School diploma /Secondary qualification or equivalent. One year front desk/guest service experience strongly preferred. Proficiency in Opera/Fidelio is preferred but not essential. Some college/university preferred. Must speak fluent local language. Additional language skills preferred but not required depending on location of hotel.
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Front Desk Agent at InterContinental employer: Nichols College
Contact Detail:
Nichols College Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front Desk Agent at InterContinental
✨Tip Number 1
Familiarise yourself with the InterContinental brand and its values. Understanding their commitment to guest experience will help you align your approach during interviews and demonstrate that you're a good fit for their team.
✨Tip Number 2
Practice your customer service skills by role-playing common front desk scenarios with friends or family. This will help you feel more confident in handling guest inquiries and complaints, which is crucial for this role.
✨Tip Number 3
Network with current or former employees of InterContinental. They can provide valuable insights into the company culture and expectations, which can give you an edge during the interview process.
✨Tip Number 4
Be prepared to discuss your experience with technology, especially if you have used systems like Opera or Fidelio. Even if you haven't, showing a willingness to learn new software can impress hiring managers.
We think you need these skills to ace Front Desk Agent at InterContinental
Some tips for your application 🫡
Understand the Role: Read through the job description carefully to understand the key responsibilities and qualifications required for the Front Desk Agent position. Tailor your application to highlight relevant experiences that align with these duties.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your previous experience in front desk or guest service roles. Emphasise any specific skills related to customer service, cash handling, and communication, as these are crucial for this position.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention your understanding of the importance of first impressions and how you can contribute to creating a welcoming environment for guests.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail, which is essential for a Front Desk Agent.
How to prepare for a job interview at Nichols College
✨Showcase Your Customer Service Skills
As a Front Desk Agent, your ability to provide excellent customer service is crucial. Prepare examples from your past experiences where you successfully handled guest inquiries or resolved complaints. This will demonstrate your capability to create a welcoming atmosphere.
✨Familiarise Yourself with Hotel Operations
Research InterContinental and understand their services, values, and the specific role of a Front Desk Agent. Being knowledgeable about the hotel’s offerings will help you answer questions confidently and show your genuine interest in the position.
✨Practice Common Interview Questions
Anticipate questions related to handling difficult guests, managing check-ins and check-outs, and upselling techniques. Practising your responses will help you articulate your thoughts clearly during the interview.
✨Dress Professionally and Be Punctual
First impressions matter! Dress in professional attire that reflects the hospitality industry and arrive on time for your interview. This shows respect for the interviewer's time and sets a positive tone for your meeting.
