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- Tasks: Help enforce child support laws and manage sensitive cases daily.
- Company: Join the New Hampshire Bureau of Child Support Services, making a real difference in families' lives.
- Benefits: Enjoy flexible schedules, health benefits, and a generous leave plan.
- Why this job: Be part of a supportive team that values your contributions and promotes work-life balance.
- Qualifications: Requires an associate's degree and 2 years of relevant experience or equivalent education and experience.
- Other info: Must pass a comprehensive background check and have a valid driver's license.
and the job listing Expires on September 2, 2025
Starting pay range for this position: $22.50/hour – $30.02/hour
*See total compensation information at the bottom of announcement.
The State of New Hampshire, Bureau of Child Support Services has a full-time vacancy for Child Support Officer.
NOTE: it is required to apply on www.nh.gov as Handshake applications do not process in our system.
NH State Government will not have access to Handshake after 8/30/25, but the posting will remain open on www.nh.gov until closing date of 9/3/25.
Summary:
Establishes and/or enforces court and administrative orders for support in conjunction with varied field activities in order to fulfill the requirements of child support laws, regulations and policies in the Bureau of Child Support Services, Department of Health and Human Services.
YOUR EXPERIENCE COUNTS: Each additional year of approved formal education may be substituted for one year of required work experience and/or each additional year of approved work experience may be substituted for one year of required formal education.
MINIMUM QUALIFICATIONS:
Education/Experience:
Associate’s degree and 2 years of experience OR equivalent combination of 4 years of education and experience after completion of high school. Education and experience must include at least 2 years in support enforcement, investigations, collections, financial assessment, business, accounting, law enforcement, direct service delivery, paralegal, human or social services, social sciences, or related field.
License/Certification:
Valid driver’s license or access to transportation
Other Requirements:
1. Travel: Must travel to other District Offices, depending on assignment, project and resource needs.
2. Background Investigation: The BCSS is subject to Internal Revenue Service (IRS) Safeguard requirements in accordance with IRC 6103(p)(4) and defined in IRS Publication 1075.
Candidates for this position are required to submit to a comprehensive background investigation, including:
– FBI fingerprinting (FD-258) – enables the BCSS to review Federal Bureau of Investigation (FBI) fingerprint results and a candidate’s criminal history in all United States and territories to identify suitability issues related to access to Federal Tax Information; and
– Check of local law enforcement agencies where the candidate has lived, worked, and/or attended school within the last 5 years, and if applicable, of the appropriate agency for information known to them of the candidate. The local law enforcement check will assist agencies in identifying trends of misbehavior that may not rise to the criteria for reporting to the FBI database but is a good source of information regarding a candidate.
– Proof of citizenship/residency – to validate a candidate’s eligibility to legally work in the United States (e.g., a United States citizen or foreign citizen with the necessary authorization). The BCSS must complete USCIS Form I-9 to document verification of the identity and employment authorization of each new employee hired after November 16, 1986, to work in the United States. Within 3 days of completion, any new employee must also be processed through E-Verify to assist with verification of his/her status and the documents provided with the Form I-9.
Refusal to cooperate will result in disqualification from candidacy and non-selection for hire. The results of this investigation may disqualify a candidate for the position. DHHS may be prohibited from disclosing any information or record that leads to the disqualification. A hired candidate is subject to this investigation every 5 years.
Responsibilities:
Reviews and assesses cases to determine strategies for implementation of one or more establishment and/or enforcement techniques to ensure appropriate court orders and continuous and timely collection of payments.
Negotiates with parents and attorneys on confidential and highly sensitive matters to establish paternity, determine legal obligations and/or to obtain current and past due child support.
Recommends actions to judges and hearings officers to achieve payment settlements and on-going future payments.
Exercises independent judgment and actions, under the general authority of the unit supervisor, to resolve issues in unique and varied cases.
Represents the Bureau in violation, show cause and capiases hearings and testifies in modification hearings to ensure accurate presentation of evidence.
Implements a variety of establishment and/or enforcement techniques such as consent decrees, long arm, wage withholding, license revocation, liens, tax offset and financial data match to effect the establishment and/or enforcement of court-ordered support.
Investigates, verifies and documents evidence such as address, financial resources, employment data and ability to pay in order to establish and/or enforce obligations.
Advises parents, legally liable relatives, attorneys, agencies and other child support staff about federal and state laws and policies to inform them and update them of changes.
Exercises partial supervision over subordinate staff and may supervise the Child Support Unit in the absence of the Unit Supervisor.
The work of an employee in trainee status in this position shall be overseen by a fully qualified individual. An employee in trainee status shall meet the minimum qualifications within the period of time specified on the SJD, not to exceed one year of being hired into this position.
For further information please contact: Barbara Staires, Supervisor V, BARBARA.A.STAIRES@DHHS.NH.GOV , 603-447-1485.
*TOTAL COMPENSATION INFORMATION
The State of NH total compensation package features an outstanding set of employee benefits, including:
HMO or POS Medical and Prescription Drug Benefits:
The actual value of State-paid health benefits is based on the employee’s union status, and employee per pay period health benefit contributions will vary depending on the type of plan selected.
Value of State’s share of Employee’s Retirement: 12.See this link for details on State-paid health benefits:87% of pay
Other Benefits:
o Dental Plan at minimal cost for employees and their families ($500-$1800 value)
o Flexible Spending healthcare and childcare reimbursement accounts
o State defined benefit retirement plan and Deferred Compensation 457(b) plan
o Work/life balance flexible schedules, paid holidays and generous leave plan
o $50,000 state-paid life insurance plus additional low cost group life insurance
o Incentive-based Wellness Program (ability to earn up to $500)
Total Compensation Statement Worksheet:
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Want the specifics? Explore the Benefits of State Employment on our website:
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CHILD SUPPORT OFFICER JOB ID 47906 employer: Nichols College
Contact Detail:
Nichols College Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land CHILD SUPPORT OFFICER JOB ID 47906
✨Tip Number 1
Familiarise yourself with New Hampshire's child support laws and regulations. Understanding the legal framework will not only help you in interviews but also demonstrate your commitment to the role.
✨Tip Number 2
Network with current or former Child Support Officers if possible. They can provide insights into the day-to-day responsibilities and challenges of the job, which can be invaluable during your application process.
✨Tip Number 3
Prepare for potential background checks by ensuring all your documentation is in order. This includes proof of citizenship and any necessary certifications, as these are crucial for the hiring process.
✨Tip Number 4
Stay updated on any changes in child support policies or practices in New Hampshire. Showing that you are proactive about your knowledge can set you apart from other candidates.
We think you need these skills to ace CHILD SUPPORT OFFICER JOB ID 47906
Some tips for your application 🫡
Understand the Job Requirements: Carefully read the job description for the Child Support Officer position. Make sure you understand the qualifications, responsibilities, and any specific requirements such as education and experience.
Tailor Your CV: Customise your CV to highlight relevant experience and skills that align with the job description. Emphasise your background in support enforcement, investigations, or related fields, and ensure your qualifications are clearly presented.
Craft a Strong Cover Letter: Write a compelling cover letter that explains why you are a great fit for the role. Use specific examples from your past experiences to demonstrate your ability to handle the responsibilities outlined in the job listing.
Follow Application Instructions: Make sure to apply through the specified website (www.nh.gov) as Handshake applications will not be processed. Double-check that you have included all required documents and information before submitting your application.
How to prepare for a job interview at Nichols College
✨Understand the Role
Make sure you thoroughly read the job description and understand the responsibilities of a Child Support Officer. Familiarise yourself with child support laws and enforcement techniques, as this will help you answer questions confidently.
✨Prepare for Scenario Questions
Expect to be asked about how you would handle sensitive situations involving parents and attorneys. Prepare examples from your past experience that demonstrate your negotiation skills and ability to manage confidential matters.
✨Showcase Relevant Experience
Highlight your education and work experience that aligns with the minimum qualifications. Be ready to discuss how your background in support enforcement, investigations, or social services makes you a suitable candidate for the role.
✨Ask Insightful Questions
Prepare thoughtful questions to ask the interviewer about the Bureau of Child Support Services and its operations. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
