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For Companies At a Glance
- Tasks: Engage with customers and provide exceptional service while driving sales performance.
- Company: Join N&C Tiles and Bathrooms, a trusted name in building materials since 1875.
- Benefits: Gain valuable experience in retail, with opportunities for growth and development.
- Other info: Flexible hours, including weekends, in a vibrant retail environment.
- Why this job: Be part of a dynamic team and make a real impact on customer experiences.
- Qualifications: Customer service skills and a positive attitude are key; experience is a plus.
The predicted salary is between 20000 - 25000 £ per year.
We are looking to appoint a Retail/Trade Sales Assistant to be based in our Harlow store. You will engage with customers and team members to provide exceptional customer experiences and service through your enthusiasm and knowledge. You will be responsible for driving sales performance through our training to provide a high standard of customer service by appreciating our customer's needs and giving advice for customer’s requirements.
As a Retail/Trade Sales Assistant your role will include:
- Delivering exclusive Customer Service through knowledge and inspiring customers
- Building relationships with both trade and DIY customers
- Generating new trade leads through telesales
- Working as part of a team to maintain showroom stock levels and store appearance
- Resolving customer queries following Company procedures in a professional manner
The Company; N&C Tiles and Bathrooms are part of the Nicholls and Clarke Group of Companies, a business founded in 1875, dedicated to providing Building Materials throughout the UK. Nationwide our team of 450 people are involved in Manufacturing, Distributing and Retailing Building Materials to the trade and retail public. Our N&C Tiles and Bathroom outlets are dedicated to providing our customers with the most exciting product ranges and best value packages in the industry.
The Person; Ideally you will have previous experience in a similar role/environment but not essential. You should be comfortable and confident in dealing with a variety of customer situations in a professional manner. Demonstrating energy, drive and a positive can do attitude to ensure a complete customer experience using Company procedures and policies. You will need to have a smart appearance as this is a customer facing role and you must be able to work as part of a team and be flexible to cover store open hours and weekends.
Retail/Trade Sales Assistant employer: Nicholls & Clarke Ltd
Contact Detail:
Nicholls & Clarke Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail/Trade Sales Assistant
✨Tip Number 1
Get to know the company inside out! Before your interview, check out N&C Tiles and Bathrooms' website and social media. Understanding their products and values will help you connect with the team and show your enthusiasm for the role.
✨Tip Number 2
Practice your customer service skills! Think of scenarios you might face as a Retail/Trade Sales Assistant and how you'd handle them. Being able to demonstrate your problem-solving abilities will impress the hiring team.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn to get insider tips about the company culture and what they look for in candidates. This can give you an edge during the interview process.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows your professionalism and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Retail/Trade Sales Assistant
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for customer service shine through! We want to see how excited you are about engaging with customers and helping them find what they need.
Tailor Your Experience: Make sure to highlight any relevant experience you have in retail or sales. Even if it’s not directly related, we love to see how your skills can translate into providing exceptional service in our store.
Be Professional Yet Approachable: Since this is a customer-facing role, your application should reflect a smart and professional tone while still being friendly. We’re looking for someone who can connect with customers easily!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get you started on the path to joining our team.
How to prepare for a job interview at Nicholls & Clarke Ltd
✨Know Your Products
Before the interview, make sure you familiarise yourself with the products N&C Tiles and Bathrooms offer. Understanding the features and benefits of their tiles and bathroom products will help you engage confidently with customers and demonstrate your enthusiasm for the role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've provided exceptional customer service. Think about how you resolved queries or built relationships with customers. This will show that you can handle various customer situations professionally, which is key for this role.
✨Demonstrate Team Spirit
Since teamwork is essential in this position, be ready to discuss how you've successfully worked as part of a team in previous roles. Highlight any specific instances where you contributed to maintaining stock levels or enhancing store appearance, as this aligns with the job requirements.
✨Dress to Impress
As this is a customer-facing role, ensure you present yourself smartly for the interview. A professional appearance not only reflects well on you but also shows that you understand the importance of representing the company positively.