At a Glance
- Tasks: Lead and motivate a dynamic telesales team to maximise sales and customer satisfaction.
- Company: Join the largest independent oil distributor in Northern Ireland.
- Benefits: Competitive salary, flexible hours, and opportunities for professional growth.
- Other info: Fast-paced environment with potential for career advancement.
- Why this job: Make a real impact by driving sales and developing a high-performing team.
- Qualifications: Strong communication skills and experience in sales management preferred.
The predicted salary is between 30000 - 40000 £ per year.
The Nicholl Fuel Oils Group is the largest Independent Oil distributor in Northern Ireland with multiple offices and depots and retail sites throughout. We are currently looking for a Telesales Supervisor to join our busy sales team. Reporting directly to the Sales Manager, this role will be responsible for providing operational management on a day-to-day basis. The role will be based in our Head office in Derry but may require you to visit our other locations provincewide.
Responsibilities (not limited to):
- Monitoring and motivating Telesales team to ensure a high quality of customer care and maximum sales potential and profitability.
- Maintaining telephone communication with potential or existing customers.
- Processing orders and recording and updating records and data.
- Market intelligence gathering, general sales information and assessing market trends.
- Ensuring that all administration and operational practices are completed and carried out as per Company legislation and deadlines, and Company policies are complied with at all times.
- Dealing with staff issues: i.e. conducting appraisals and performance reviews, training development, assisting in grievance and disciplinary procedures, staff rotas etc. whilst liaising with the HR Director to ensure compliance in all relevant policies and procedures.
- Managing staff absences, holidays, sick leave etc. to ensure that the telesales function is operating efficiently.
- Production of weekly, monthly and quarterly team performance reports.
- Production of monthly commission and bonus payment reports.
- Identify training and skill gaps within the team in order to put improvement plans in place or manage performance where required.
- Liaising with Head Office where necessary to maintain credit control, pricing policies, and human resources records.
- Overseeing general administration procedures.
- Assisting with promotional and general marketing activities.
- Overseeing general I.T. procedures, updating and problem solving.
Experience, Skills and Attributes:
- Knowledge in CRM software e.g. Microsoft Dynamics (desirable).
- Strong communication skills with an excellent telephone manner.
- Excellent customer service skills.
- Be target driven, highly motivated and a proactive person.
- High energy levels and ability to work on your own initiative and working to sales targets.
- Good reporting and presentation skills.
- Delegate and supervise daily tasks.
- Ability to inspire and motivate others.
- Strong problem-solving skills.
Location: Head Office, Greysteel
Hours: The role is based on a 40-hour week (30 minutes unpaid lunch) with operating hours between 8.00am and 6.00pm (Monday-Friday) and Saturday morning on a rota basis.
Salary: Salary is negotiable depending on qualifications and experience.
Telesales Supervisor employer: Nicholl Oil Group
As one of Northern Ireland's largest independent oil distributors, we pride ourselves on our commitment to safety, efficiency, and exceptional customer service. Our Dromore location offers a supportive work culture with competitive hourly rates and opportunities for professional growth, ensuring that our HGV drivers feel valued and empowered in their roles. Join us to be part of a dedicated team that prioritises both employee well-being and community service.
StudySmarter Expert Advice🤫
We think this is how you could land Telesales Supervisor
✨Leverage Your Network
In sales and business development, who you know can often be as important as what you know. Get involved with local networking events or industry meetups to connect with key players. Don't be shy—share your passion for the field and let folks know you're on the lookout for opportunities!
✨Show Your Skills Through Real-World Results
When targeting a full-time role like Telesales Supervisor at Nicholl Oil Group, presenting tangible results from your previous sales experience can set you apart. Bring along case studies or examples of how you've closed deals or expanded accounts, and don't forget to showcase your problem-solving prowess. It’s all about quantifying your success!
✨Engage with Sales Communities
Dive deep into online sales communities, like Sales Hacker or LinkedIn groups dedicated to sales professionals. Engaging in discussions and sharing insights can boost your visibility and might just put you on the radar of hiring managers looking for fresh talent in business development.
✨Direct Applications Matter
While we all know the online application route, consider sending direct applications to companies you admire, including Nicholl Oil Group. Tailor your message to explain why you’re drawn to them and how you can contribute as a Telesales Supervisor. Sometimes, a personal touch can grab attention faster than a generic application!
We think you need these skills to ace Telesales Supervisor
Some tips for your application 🫡
Show Off Those Sales Skills:In your CV and cover letter, highlight any previous sales or business development experience you have. Use numbers and examples to showcase your achievements – did you exceed sales targets or bring in new clients? Make those accomplishments shine!
Tailor Your Message for Nicholl Oil Group:When writing your cover letter, make sure to tailor your message specifically for Nicholl Oil Group. Show that you know the company’s mission and how your skills align with their goals in the sales landscape. This personalised touch will grab their attention!
Keep It Professional Yet Engaging:Sales is all about relationships, so while you want to maintain professionalism in your application, don’t be afraid to let your personality shine through. Engage the reader and demonstrate your enthusiastic approach to sales and business development!
Proof of Performance:Include any relevant certifications or training you’ve undertaken in sales or negotiation tactics. If you’ve attended workshops or courses, list these to showcase your commitment to professional development. This extra touch can set you apart from the competition!
How to prepare for a job interview at Nicholl Oil Group
✨Know Your Sales Methodologies
Brush up on popular sales methodologies like SPIN Selling or Challenger Sales. Being able to discuss these techniques and how you've applied them will show Nicholl Oil Group that you understand the role and can hit the ground running in the sales game.
✨Demonstrate Your Deal-Making Skills
Prepare to share stories from your past experiences where you closed deals, overcame objections, or started new client relationships. We want to show Nicholl Oil Group that you’re not just about numbers but also about building lasting connections in business development.
✨Prepare for Role-Play Scenarios
In a full-time sales interview, don’t be surprised if they throw in a role-play exercise to test your pitching skills. Practising how you would pitch a product or handle an objection will help us shine in this simulation—think of it like a dress rehearsal for your future sales calls!
✨Align Your Goals with the Company’s Vision
Take a moment to reflect on how your career ambitions align with Nicholl Oil Group’s objectives. When we articulate how our personal growth ties in with the company’s goals, it shows commitment and a genuine interest in contributing to their success.
