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- Tasks: Lead and motivate a dynamic telesales team to maximise sales and customer satisfaction.
- Company: Join the largest independent oil distributor in Northern Ireland with a strong local presence.
- Benefits: Enjoy a competitive salary, flexible hours, and opportunities for professional development.
- Why this job: Be part of a vibrant team culture while making a real impact on sales performance.
- Qualifications: Strong communication skills and experience in CRM software are preferred; motivation is key!
- Other info: Based in Derry, with occasional travel to other locations across Northern Ireland.
The predicted salary is between 28800 - 43200 £ per year.
The Nicholl Fuel Oils Group is the largest Independent Oil distributor in Northern Ireland with multiple offices and depots and retail sites throughout. We are currently looking for a Telesales Supervisor to join our busy sales team. Reporting directly to the Sales Manager, this role will be responsible for providing operational management on a day-to-day basis. The role will be based in our Head office in Derry but may require you to visit our other locations provincewide.
Responsibilities (not limited to):
- Monitoring and motivating Telesales team to ensure a high quality of customer care and maximum sales potential and profitability.
- Maintaining telephone communication with potential or existing customers.
- Processing orders and recording and updating records and data.
- Market intelligence gathering general sales information and assessing market trends.
- Ensuring that all administration and operational practices are completed and carried out as per Company legislation and deadlines, and Company policies are complied with at all times.
- Dealing with staff issues: i.e. Conducting appraisals and performance reviews, training development, assisting in grievance and disciplinary procedures, staff rotas etc. whilst liaising with the HR Director to ensure compliance in all relevant policies and procedures.
- Managing staff absences, holidays, sick leave etc. to ensure that the telesales function is operating efficiently.
- Production of weekly, monthly and quarterly team performance reports.
- Production of monthly commission and bonus payment reports.
- Identify training and skill gaps within the team in order to put improvement plans in place or manage performance where required.
- Liaising with Head Office where necessary to maintain credit control, pricing policies, and human resources records.
- Overseeing general administration procedures.
- Assisting with promotional and general marketing activities.
- Overseeing general I.T. procedures, updating and problem solving.
Experience, Skills and Attributes:
- Knowledge in CRM software e.g. Microsoft Dynamics (desirable).
- Strong communication skills with an excellent telephone manner.
- Excellent customer service skills.
- Be target driven, highly motivated and a proactive person.
- High energy levels and ability to work on your own initiative and working to sales targets.
- Good reporting and presentation skills.
- Delegate and supervise daily tasks.
- Ability to inspire and motivate others.
- Strong problem-solving skills.
Location: Head Office, Greysteel
Hours: The role is based on a 40-hour week (30 minutes unpaid lunch) with operating hours between 8.00am and 6.00pm (Monday-Friday) and Saturday morning on a rota basis.
Salary: Salary is negotiable depending on qualifications and experience.
Telesales Supervisor employer: Nicholl Oil Group
Contact Detail:
Nicholl Oil Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Telesales Supervisor
✨Tip Number 1
Familiarise yourself with the oil distribution industry, especially in Northern Ireland. Understanding the market trends and customer needs will help you stand out during interviews and show your genuine interest in the role.
✨Tip Number 2
Brush up on your CRM software skills, particularly with Microsoft Dynamics if possible. Being able to demonstrate your proficiency in these tools can give you an edge over other candidates.
✨Tip Number 3
Prepare examples of how you've successfully motivated a team in the past. Highlighting your leadership experience and ability to inspire others will resonate well with the hiring managers.
✨Tip Number 4
Network with current or former employees of Nicholl Fuel Oils Group if you can. They might provide insights into the company culture and expectations, which can be invaluable during your application process.
We think you need these skills to ace Telesales Supervisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in telesales and management. Emphasise your ability to motivate teams, manage performance, and achieve sales targets, as these are key aspects of the Telesales Supervisor role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for sales and customer service. Mention specific achievements in previous roles that demonstrate your capability to lead a telesales team and improve performance.
Highlight Relevant Skills: In your application, focus on skills such as communication, problem-solving, and proficiency with CRM software. These are essential for the role and will help you stand out to the hiring team.
Showcase Your Leadership Experience: If you have experience in conducting appraisals, training staff, or managing team performance, make sure to include this in your application. The company is looking for someone who can inspire and motivate others.
How to prepare for a job interview at Nicholl Oil Group
✨Showcase Your Leadership Skills
As a Telesales Supervisor, you'll be responsible for managing a team. Be prepared to discuss your previous leadership experiences, how you've motivated teams, and any strategies you've implemented to improve performance.
✨Demonstrate Your Customer Service Expertise
Highlight your strong communication skills and excellent telephone manner. Prepare examples of how you've handled customer inquiries or complaints in the past, showcasing your ability to maintain high-quality customer care.
✨Familiarise Yourself with CRM Software
Knowledge of CRM software like Microsoft Dynamics is desirable for this role. If you have experience with such tools, be ready to discuss how you've used them to enhance sales processes or manage customer relationships.
✨Prepare for Performance Metrics Discussion
Since the role involves producing performance reports, be prepared to talk about how you've tracked and reported on team performance in previous roles. Discuss any specific metrics you focused on and how you used data to drive improvements.
