At a Glance
- Tasks: Support daily operations and resolve technical issues with a dynamic team.
- Company: Join a leading company focused on delivering exceptional service.
- Benefits: Flexible shift patterns, competitive pay, and opportunities for growth.
- Other info: Exciting environment with potential for career advancement.
- Why this job: Make a real difference by solving problems and improving service efficiency.
- Qualifications: Strong communication skills and a passion for technology.
The predicted salary is between 33750 - 41250 £ per year.
Nicholas Howard are delighted to be recruiting for a Service Desk Analyst.
This role is fully site based and will require flexibility around working shift patterns once fully trained.
Key Responsibilities
- Work closely with team members to support daily operations and tasks.
- Help identify, prioritise, and respond to incidents and issues in a timely manner, following clear procedures.
- Use the service management tools to log and update incidents, ensuring information is accurate throughout the process.
- Monitor servers and systems to spot and respond to any issues, using the event management tools.
- Assist specialist teams with resolving technical problems.
- Follow set processes and guidelines to fix incidents and problems.
- Provide updates on ongoing incidents, keeping everyone informed.
- Contribute to updating knowledge articles, helping improve the service desk’s efficiency.
- Help generate reports using data from the service management system.
- Support software rebuilds or deployments following system failures.
- Help with software configuration and deployment tasks.
- Occasionally support shift work and be flexible with shift coverage when needed.
- Assist the Senior Operations Engineer with various tasks, ensuring processes are followed and incidents are handled effectively.
- Work on improving servi...
Service Desk Analyst in Havant employer: Nicholas Howard
At Nicholas Howard, we pride ourselves on being an exceptional employer, offering a dynamic work environment that fosters innovation and collaboration. Our commitment to employee growth is evident through tailored development programmes and opportunities to engage in cutting-edge projects within the aerospace sector. Located in the UK, we provide a supportive culture that values diversity and encourages our engineers to excel while contributing to meaningful advancements in systems engineering.
