At a Glance
- Tasks: Support daily operations, resolve incidents, and improve service desk efficiency.
- Company: Join a dynamic team at Nicholas Howard, focused on innovation and collaboration.
- Benefits: Flexible shift patterns, opportunities for growth, and a supportive work environment.
- Other info: Proactive learners will thrive in this role with excellent career development opportunities.
- Why this job: Kickstart your IT career while making a real impact in a fast-paced setting.
- Qualifications: Customer-facing experience and a passion for problem-solving are essential.
The predicted salary is between 31500 - 38500 £ per year.
Nicholas Howard are delighted to be recruiting for a Service Desk Analyst.
This role is fully site based and will require flexibility around working shift patterns once fully trained.
Key Responsibilities
- Work closely with team members to support daily operations and tasks.
- Help identify, prioritise, and respond to incidents and issues in a timely manner, following clear procedures.
- Use the service management tools to log and update incidents, ensuring information is accurate throughout the process.
- Monitor servers and systems to spot and respond to any issues, using the event management tools.
- Assist specialist teams with resolving technical problems.
- Follow set processes and guidelines to fix incidents and problems.
- Provide updates on ongoing incidents, keeping everyone informed.
- Contribute to updating knowledge articles, helping improve the service desk’s efficiency.
- Help generate reports using data from the service management system.
- Support software rebuilds or deployments following system failures.
- Help with software configuration and deployment tasks.
- Occasionally support shift work and be flexible with shift coverage when needed.
- Assist the Senior Operations Engineer with various tasks, ensuring processes are followed and incidents are handled effectively.
- Work on improving service quality by reviewing incidents and making suggestions for improvements.
- Be proactive in learning new technical skills and knowledge from colleagues.
Required Skills, Qualifications & Experience
- Previous experience in customer-facing roles, ideally in technical support or service desk environments, demonstrating a willingness to help solve problems and improve customer satisfaction.
- Demonstrates a proactive approach to challenges and can adapt quickly to new situations and technologies.
- Enthusiasm to learn and grow within the IT field, with a willingness to take on new responsibilities and develop new skills.
- Ability to identify simple ways to improve current processes and a willingness to suggest improvements.
- Strong attention to detail with a growing ability to analyse and solve technical issues.
- Comfortable learning new systems, applications, and tools that may not have been used in previous roles.
- Should you wish to be considered for this position, please apply below
Service Desk Analyst in Havant employer: Nicholas Howard Ltd.
At Nicholas Howard, we pride ourselves on being an exceptional employer, particularly for the Automation Engineer role at our Bray site. Our commitment to fostering a collaborative work culture is complemented by robust employee growth opportunities, including training in cutting-edge technologies like the Octoplant platform. With a focus on OT cyber security and system stability, we offer a meaningful and rewarding environment where your contributions directly impact operational excellence and compliance within a GMP setting.
