At a Glance
- Tasks: Lead exciting projects and create impactful presentations for major supermarket customers.
- Company: Join a successful and innovative manufacturing business in Telford.
- Benefits: Enjoy a competitive salary, pension, healthcare, and 33 days holiday with hybrid working.
- Other info: Dynamic role with a focus on innovation and continuous improvement.
- Why this job: Kickstart your career in customer support with full training and great progression opportunities.
- Qualifications: Ideal for graduates or those with customer support/sales experience seeking a new challenge.
The predicted salary is between 45000 - 55000 £ per year.
Customer Support Manager (entry level position). Telford, Shropshire. 30,000 + Pension + Healthcare + 33 Days Holiday + Hybrid Working (2 days from home p/week). Working Hours: Monday to Friday (8:30am to 5:00pm).
The commercial team of a highly successful and innovative manufacturing business are looking for a Customer Support Manager to work closely with the Business Manager to achieve business plan targets through implementation of the marketing and product management plans.
This Customer Support Manager is responsible for utilising their marketing skills to build customer category insight presentations, providing the sales team and customer with high quality analysis and information. This role may suit a graduate within a business capacity or someone with good experience in customer support/sales who is looking for a new challenge! Full training and development opportunities are available with excellent routes for progression!
Role Description:
- Leading New Product Development (NPD) and Existing Product Development (EPD) projects.
- Creating compelling category insight presentations and delivering commercial analysis.
- Working with major supermarket customers to deliver successful product launches and identify growth opportunities.
- Managing customer projects, complaints and continuous improvement initiatives.
- Contributing to customer tenders, forecasting, costings and sales analysis.
Trainee Customer Support Manager employer: Nicholas Clarke Associates Ltd
Join a dynamic manufacturing business in Telford that values its employees and fosters a collaborative work culture. With competitive salaries and a strong focus on professional development, this role as a Maintenance Engineer offers you the chance to grow your skills while working with cutting-edge automated machinery. Enjoy a supportive environment where health and safety is paramount, ensuring you can thrive both personally and professionally.
Contact Details:
Nicholas Clarke Associates Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Trainee Customer Support Manager
✨Join Customer Support Communities
Get involved in online forums and communities dedicated to customer support, like those on Reddit or specialised Facebook groups. Networking with industry peers can open doors to trainee opportunities with companies like Nicholas Clarke Associates Ltd.
✨Attend Local Job Fairs
Check out local job fairs and career expos, especially those focusing on customer service roles. Meeting potential employers face-to-face can give you an edge over others applying for the trainee position at Nicholas Clarke Associates Ltd.
✨Leverage Your University Resources
If you're still in education, make use of your university's career services—they often have strong ties with companies looking for trainees. They might have insider knowledge about openings at places like Nicholas Clarke Associates Ltd that you're keen on.
✨Showcase Your Soft Skills
Since customer support is all about people, highlight your communication and problem-solving skills in your interactions. When you apply to Nicholas Clarke Associates Ltd, make sure they see your passion for helping others!
We think you need these skills to ace Trainee Customer Support Manager
Some tips for your application 🫡
Show off your people skills!:For a customer support trainee role, it's super important to highlight any experience you have in dealing with customers, whether that's through part-time jobs, volunteering, or even helping out at events. We want to see how you connect with people, so share examples of how you've successfully resolved issues or enhanced someone's experience.
Tailor your CV to us!:When applying for a trainee role at Nicholas Clarke Associates Ltd, make sure your CV reflects your enthusiasm for customer support. List any relevant experiences, even if they're informal, and don't forget to mention your communication skills. A concise, clear layout will help us see how you're a perfect fit for our team.
Write about your learning goals!:Since this is a trainee position, we love seeing your motivation to learn and grow. In your cover letter, let us know what you hope to gain from working with us at Nicholas Clarke Associates Ltd. This could include specific skills or knowledge areas—show us you’re keen to dive in and develop your customer support expertise!
Demonstrate your problem-solving skills!:Customer support is all about solving problems, so make sure to highlight any experiences where you've had to think on your feet! Whether it was a tricky school project or helping a friend out, share how you approached the issue and what the outcome was. This will show us you're ready for the challenges at Nicholas Clarke Associates Ltd.
How to prepare for a job interview at Nicholas Clarke Associates Ltd
✨Know Your Customer Support Basics
Make sure you're familiar with the key skills in customer support, like active listening and empathy. Expect questions on how to handle difficult customers or resolve common issues – we might want to hear how you’d approach a real-life scenario, so think of a few examples where you showcased these skills.
✨Brush Up on the Tools
Familiarise yourself with common customer support tools like Zendesk or Freshdesk. Even if you haven't used them before, understanding how they work will show Nicholas Clarke Associates Ltd that you’re proactive and willing to learn. They might ask about your experience with similar software or how you'd adapt quickly to new tools.
✨Show Your Willingness to Learn
As a trainee, emphasising your desire to learn and grow is crucial. Think about what you hope to gain from this experience at Nicholas Clarke Associates Ltd and be ready to discuss how you plan to develop your skills in customer support. Demonstrating a positive attitude and openness to feedback can go a long way!
✨Prepare for Role-Playing
In customer support interviews, it's fairly common to have a role-playing exercise where you'll need to handle a customer query. Practice your approach not just in resolving issues, but also in how you communicate clearly and professionally. This is your chance to shine, so don’t hesitate to showcase your verbal skills!
