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- Tasks: Lead a team to provide top-notch after sales support and customer care.
- Company: Join a leading engineering firm focused on innovation and quality.
- Benefits: Enjoy a competitive salary, bonus, 28 days holiday, and pension contributions.
- Why this job: Great opportunity for career growth in a dynamic and supportive environment.
- Qualifications: Experience in automotive or engineering with strong communication skills required.
- Other info: Work Monday to Thursday, with early finish on Fridays!
The predicted salary is between 45000 - 55000 £ per year.
After Sales Manager Hixon, Staffordshire. Salary: £45,000 – £55,000 per annum. Package Details : 10% Bonus, 28 days holiday, Pension Contributions. Working Hours: Monday – Thursday (8:00am 5:00pm) / Friday (8:00am 3:45pm). With a focus on engineering innovation, quality of product and customer care, a Staffordshire based engineering business are seeking an After Sales Manager to join their highly effective team. Manufacturing and selling their products into an array of buoyant markets, this company has exciting plans to further develop their business operations and grow monetary turnover resulting in very real progression opportunities for incoming employees. If you are motivated by career development within an evolving organisation, this could be the job for you! Acting as the focal point for after sales support, this role involves the provision of a world class, customer care focused service and spare parts function. The ideal candidate will have a customer focused approach, coupled with a desire to further develop the effectiveness of the after sales function. Role Description. Providing an effective and supportive after sales service to dealers on a UK wide & international basis. Working closely with dealers to understand their spares and service requirements. Selling additional services to dealers to facilitate revenue growth. Provision of user training and technical product guidance. Utilisation of the companies ERP system. Management of the 3D parts portal. Leading a competent team of 6 experienced members of staff. Building rapport with dealers to understand their challenges, provide necessary technical support and offer additional products / spare parts. Working closely with multiple internal depts including warehousing, quality, engineering, sales. Skills and Qualifications. Automotive, Engineering or Manufacturing Industry experience. After Sales, Sales Management or Customer Support/Service Management experience. Ability to build rapport and relationships with a variety of stakeholders and decision makers. Strong communication skills and organisational ability. Basic Mechanical Engineering knowledge (desirable). Ambition, passion and motivated to do a great job. This is a unique opportunity for an After Sales Manager to join a well-established, innovative and successful engineering business. As a well-established leader in their industry and significant growth plans, this company offers fantastic long-term career prospects for the right candidate. Interested to hear more? Click Apply or call for a confidential discussion. Nicholas Clarke Associates have been engaged as the exclusive recruitment partner for this position. Any third-party approaches will be directed to Nicholas Clarke Associates. JBRP1_UKTJ
Nicholas Clarke Associates Limited | After Sales Manager employer: NICHOLAS CLARKE ASSOCIATES LIMITED
Contact Detail:
NICHOLAS CLARKE ASSOCIATES LIMITED Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Nicholas Clarke Associates Limited | After Sales Manager
✨Tip Number 1
Familiarize yourself with the company's products and services. Understanding their offerings will help you engage more effectively during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Network with current or former employees of the company on platforms like LinkedIn. They can provide valuable insights into the company culture and expectations for the After Sales Manager role.
✨Tip Number 3
Prepare to discuss specific examples from your past experience that showcase your customer service skills and ability to manage after sales functions. Tailoring your stories to align with the job description will make a strong impression.
✨Tip Number 4
Research the latest trends in the automotive and engineering industries. Being knowledgeable about current challenges and innovations will position you as a forward-thinking candidate who can contribute to the company's growth.
We think you need these skills to ace Nicholas Clarke Associates Limited | After Sales Manager
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the After Sales Manager position. Understand the key responsibilities and required skills, and think about how your experience aligns with these.
Tailor Your CV: Customize your CV to highlight relevant experience in after sales, customer support, or sales management. Emphasize your achievements in building relationships and providing excellent customer service.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the company. Mention specific examples of how you've successfully managed after sales services or improved customer satisfaction in previous roles.
Highlight Your Skills: Make sure to emphasize your strong communication skills, organizational abilities, and any mechanical engineering knowledge you possess. These are crucial for the After Sales Manager role.
How to prepare for a job interview at NICHOLAS CLARKE ASSOCIATES LIMITED
✨Show Your Customer-Centric Approach
Since the role emphasizes customer care, be prepared to discuss specific examples of how you've successfully managed customer relationships in the past. Highlight your ability to understand and meet customer needs.
✨Demonstrate Technical Knowledge
Brush up on basic mechanical engineering concepts and be ready to explain how your technical knowledge can benefit the after sales service. This will show that you can provide valuable support to dealers.
✨Highlight Team Leadership Experience
As you'll be leading a team, share your experiences in managing and motivating teams. Discuss how you foster collaboration and ensure effective communication among team members.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle challenging situations with dealers. Prepare scenarios where you successfully resolved issues or improved service delivery.
