At a Glance
- Tasks: Support the sales cycle, engage with customers, and ensure timely order processing.
- Company: Dynamic company in engineered products with a focus on diversity and inclusion.
- Benefits: Competitive salary, hybrid work model, and opportunities for professional growth.
- Other info: Flexible working options available; we value diversity and support candidates with disabilities.
- Why this job: Join a collaborative team and make a real impact in customer service and sales.
- Qualifications: Experience in customer service or sales coordination; strong Excel skills preferred.
- The Position : Sales Coordinator, Sales and Customer Service Officer, Key Account Manager
- Hybrid : Yes, 2 days from home once onboarded
- Sector : Engineered Products
The role
Supporting the full sales cycle - from customer engagement to order processing - while working closely with internal stakeholders to ensure timely delivery, operational accuracy, and excellent customer satisfaction.
This role requires strong communication, analytical capability, and the ability to work effectively in a fast-paced, cross-functional environment.
Key Aspects
Build strong customer relationships including undertaking face to face visits & meetings Drive high levels of customer service Take and raise orders Manage the order from placemement to delivery Manage the orderbook, ensuring accuracy, timely updates, and full visibility of upcoming customer demand Create forecasts and consumption data Process sales quotations Maintain the CRM Data, Forecasting & Reporting
- Process monthly consumption data and create customer forecasts; review parts performance and identify growth opportunities.
- Prepare monthly KPIs, customer presentations, sales forecasts, and performance reports.
- Process sales quotations accurately and within given timelines.
- Maintain and update the CRM system with customer information, email tags, forecast data, trip reports, and presentation materials.
About You
- Proven experience in customer service or sales coordination.
- Knowledge of engineered products, automotve, aerospace or similar is preferred aerospace industry is preferred
- Strong proficiency in Microsoft Excel (VLOOKUP, pivot tables, reporting).
- Experience working within cross-functional teams.
- Solid administrative, organisational, and problem-solving skills.
- Strong analytical skills with the ability to interpret data and produce accurate reports.
- Excellent time management abilities, capable of handling multiple tasks simultaneously. * Excellent communicator with the ability to liaise confidently with senior management, colleagues, and customers.
- Strong sense of ownership and pride in work quality and contribution to company success.
- Team-oriented mindset with a collaborative working style.
- Consistently produces high-quality work with attention to detail.
- Dependable, professional, and committed to maintaining a strong work ethic.
- Adaptable, flexible, and able to respond effectively to changing priorities.
- High level of initiative, motivation, and creativity in problem-solving.
- Self-managing and able to work with minimal supervision.
- Strong time-management and prioritisation skills. * Strong working knowledge of Microsoft Office (Excel, Word, Power Point).
- Power BI knowledge is advantageous and considered a plus.
About Us
We are dedicated to fostering a diverse and inclusive community.
In line with our Diversity and Inclusion policy, we welcome applications from all qualified individuals, regardless of age, gender, ethnicity, sexual orientation, or disability.
As a Disability Confident Employer, and part of the Nicholas Associates Group, we are committed to supporting candidates with disabilities, and we're happy to discuss flexible working options.
We are committed to protecting the privacy of all our candidates and clients.
If you choose to apply, your information will be processed in accordance with the Nicholas Associates Group of companies
Sales and Customer Service Officer employer: Nicholas Associates
As a CNC Miller at our modern precision engineering facility near Long Eaton, you will thrive in a dynamic work environment that prioritises employee growth and development. We offer competitive pay rates, generous holiday allowances, and a commitment to diversity and inclusion, ensuring that every team member feels valued and supported. Join us for a rewarding career where your skills can flourish and contribute to our innovative projects.
StudySmarter Expert Advice🤫
We think this is how you could land Sales and Customer Service Officer
✨Leverage Your Network
In sales and business development, who you know can often be as important as what you know. Get involved with local networking events or industry meetups to connect with key players. Don't be shy—share your passion for the field and let folks know you're on the lookout for opportunities!
✨Show Your Skills Through Real-World Results
When targeting a full-time role like Sales and Customer Service Officer at Nicholas Associates, presenting tangible results from your previous sales experience can set you apart. Bring along case studies or examples of how you've closed deals or expanded accounts, and don't forget to showcase your problem-solving prowess. It’s all about quantifying your success!
✨Engage with Sales Communities
Dive deep into online sales communities, like Sales Hacker or LinkedIn groups dedicated to sales professionals. Engaging in discussions and sharing insights can boost your visibility and might just put you on the radar of hiring managers looking for fresh talent in business development.
✨Direct Applications Matter
While we all know the online application route, consider sending direct applications to companies you admire, including Nicholas Associates. Tailor your message to explain why you’re drawn to them and how you can contribute as a Sales and Customer Service Officer. Sometimes, a personal touch can grab attention faster than a generic application!
We think you need these skills to ace Sales and Customer Service Officer
Some tips for your application 🫡
Show Off Those Sales Skills:In your CV and cover letter, highlight any previous sales or business development experience you have. Use numbers and examples to showcase your achievements – did you exceed sales targets or bring in new clients? Make those accomplishments shine!
Tailor Your Message for Nicholas Associates:When writing your cover letter, make sure to tailor your message specifically for Nicholas Associates. Show that you know the company’s mission and how your skills align with their goals in the sales landscape. This personalised touch will grab their attention!
Keep It Professional Yet Engaging:Sales is all about relationships, so while you want to maintain professionalism in your application, don’t be afraid to let your personality shine through. Engage the reader and demonstrate your enthusiastic approach to sales and business development!
Proof of Performance:Include any relevant certifications or training you’ve undertaken in sales or negotiation tactics. If you’ve attended workshops or courses, list these to showcase your commitment to professional development. This extra touch can set you apart from the competition!
How to prepare for a job interview at Nicholas Associates
✨Know Your Sales Methodologies
Brush up on popular sales methodologies like SPIN Selling or Challenger Sales. Being able to discuss these techniques and how you've applied them will show Nicholas Associates that you understand the role and can hit the ground running in the sales game.
✨Demonstrate Your Deal-Making Skills
Prepare to share stories from your past experiences where you closed deals, overcame objections, or started new client relationships. We want to show Nicholas Associates that you’re not just about numbers but also about building lasting connections in business development.
✨Prepare for Role-Play Scenarios
In a full-time sales interview, don’t be surprised if they throw in a role-play exercise to test your pitching skills. Practising how you would pitch a product or handle an objection will help us shine in this simulation—think of it like a dress rehearsal for your future sales calls!
✨Align Your Goals with the Company’s Vision
Take a moment to reflect on how your career ambitions align with Nicholas Associates’s objectives. When we articulate how our personal growth ties in with the company’s goals, it shows commitment and a genuine interest in contributing to their success.
