My client is an extremely well regarded civil engineering company, based in Tamworth, currently recruiting for a Customer Care Administrator, as the business continues to expand. The Customer Care Administrator will play a key role in supporting the Customer Care department by providing administrative assistance and ensuring excellent communication between customers, clients, and their construction teams. This is an excellent opportunity for someone with strong customer service and administration skills who enjoys working in a fast-paced environment and delivering exceptional customer support. Key Responsibilities Manage incoming customer and client communications via telephone and email. Log, monitor, and chase outstanding defects to ensure timely resolution. Liaise with construction teams regarding the progress of works and provide regular updates to clients. Produce weekly reports for Construction Managers. Request quotations for chargeable works, issue quotations to clients, and maintain accurate records. Support the Customer Care Manager in ensuring all works are completed within agreed service level agreements (SLAs). Raise purchase orders as required. Provide general administrative support to the Customer Care team. Undertake additional ad hoc duties as required to support the business. Essential Skills and Experience Previous experience in a customer service or administrative role. Good computer literacy and confiden...
