Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead the Customer Care team and ensure client satisfaction post-handover.
- Company: Reputable civil engineering contractor with a focus on client relationships.
- Benefits: Competitive salary, professional growth opportunities, and supportive team environment.
- Why this job: Make a real impact by maintaining strong client relationships in a dynamic role.
- Qualifications: Experience in customer care and strong communication skills.
- Other info: Join a team that values your contributions and fosters career development.
The predicted salary is between 40000 - 45000 £ per year.
A civil engineering contractor is looking for an experienced Customer Care Manager in Mansfield. The selected candidate will lead the Customer Care team, handle post-handover remedial works, and ensure client satisfaction by interacting with clients and subcontractors.
This role provides a competitive salary between £40,000 - £45,000 and offers opportunities for professional growth within a supportive team. Join us to play a vital role in maintaining strong client relationships.
Customer Care Lead: Civil Groundworks & Post-Handover in Mansfield employer: Nicholas Associates Group
Contact Detail:
Nicholas Associates Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care Lead: Civil Groundworks & Post-Handover in Mansfield
✨Tip Number 1
Network like a pro! Reach out to your connections in the civil engineering sector and let them know you're on the hunt for a Customer Care Lead role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its projects. Knowing their recent work in civil groundworks will help you stand out. We want you to show that you’re not just interested in the role, but also in the company’s mission and values.
✨Tip Number 3
Practice your communication skills! As a Customer Care Lead, you'll need to interact with clients and subcontractors regularly. Role-play common scenarios with a friend to boost your confidence and refine your approach.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Customer Care Lead: Civil Groundworks & Post-Handover in Mansfield
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer care and civil engineering. We want to see how your skills align with the role, so don’t be shy about showcasing relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Customer Care Lead position. Share specific examples of how you've handled client relationships and post-handover issues in the past.
Showcase Your Communication Skills: Since this role involves interacting with clients and subcontractors, make sure your application reflects your strong communication skills. We love candidates who can convey their thoughts clearly and effectively!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Nicholas Associates Group
✨Know Your Stuff
Make sure you brush up on civil engineering principles and customer care best practices. Familiarise yourself with common post-handover issues and how to resolve them, as this will show your expertise and readiness for the role.
✨Showcase Your Leadership Skills
As a Customer Care Lead, you'll be managing a team. Prepare examples of how you've successfully led teams in the past, handled conflicts, and ensured client satisfaction. This will demonstrate your capability to lead effectively.
✨Understand the Company Culture
Research the civil engineering contractor's values and mission. Be ready to discuss how your personal values align with theirs and how you can contribute to maintaining strong client relationships within their supportive team environment.
✨Prepare Questions
Have a few thoughtful questions ready to ask at the end of the interview. This shows your genuine interest in the role and helps you assess if the company is the right fit for you. Consider asking about their approach to client feedback and team development.
