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- Tasks: Lead the Customer Care team and manage post-handover remedial works efficiently.
- Company: Innovative civil engineering company with a refreshing approach.
- Benefits: Competitive salary, supportive team, and opportunities for progression.
- Why this job: Play a key role in protecting quality and client relationships.
- Qualifications: Experience in customer care within civil engineering or housing infrastructure.
- Other info: Diverse and inclusive workplace with flexible working options.
The predicted salary is between 36000 - 60000 £ per year.
Nicholas Associates are working with an exciting and innovative civil engineering company, who offer a refreshing approach to the work they do. They are seeking an experienced Customer Care Manager to lead their Customer Care team and ensure remedial issues are handled efficiently and effectively. The Customer Care Manager will oversee all post-handover remedial works, acting as the key link between the client, site teams, subcontractors, and residents.
Key Responsibilities:
- Manage the groundworks customer care function for new-build housing estates post-handover
- Receive, log, and assess remedial requests relating to drainage, roads, footpaths, levels, and external works
- Liaise with clients, site management, engineers, and subcontractors to agree scope and responsibility
- Coordinate remedial works and monitor progress through to completion
- Ensure works are carried out safely, efficiently, and to the required standard
- Maintain accurate records
- Provide regular updates and reports to senior management
- Ensure compliance with contract requirements and warranty obligations
Requirements:
- Previous experience in a customer care, aftercare, or defects role within groundworks, civil engineering, or housing infrastructure
- Strong technical understanding of groundworks and external works
- Confident communicator able to manage expectations with multiple stakeholders
- Highly organised with a proactive approach to problem solving
- Comfortable working closely with operational and commercial teams
Why Join?
- Join a respected and growing civil engineering contractor
- Play a key role in protecting quality, reputation, and client relationships
- Supportive team with opportunities for progression
- Competitive salary and benefits package
We are dedicated to fostering a diverse and inclusive community. In line with our Diversity and Inclusion policy, we welcome applications from all qualified individuals, regardless of age, gender, ethnicity, sexual orientation, or disability. As a Disability Confident Employer, and part of the Nicholas Associates Group, we are committed to supporting candidates with disabilities, and we are happy to discuss flexible working options. We are committed to protecting the privacy of all our candidates and clients. If you choose to apply, your information will be processed in accordance with the Nicholas Associates Group of companies Privacy Notice.
Customer Care Manager in Mansfield employer: Nicholas Associates Group Limited
Contact Detail:
Nicholas Associates Group Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care Manager in Mansfield
✨Tip Number 1
Network like a pro! Reach out to your connections in the civil engineering field and let them know you're on the hunt for a Customer Care Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its projects. Show them you’re genuinely interested in their innovative approach to civil engineering. Tailor your answers to highlight how your experience aligns with their needs, especially in managing customer care and remedial works.
✨Tip Number 3
Practice your communication skills! As a Customer Care Manager, you'll need to liaise with various stakeholders. Role-play common scenarios with a friend to boost your confidence in managing expectations and resolving issues effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Customer Care Manager in Mansfield
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the Customer Care Manager role. Highlight your experience in customer care, especially in groundworks or civil engineering, and showcase any relevant achievements that align with the job description.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the role. Mention specific experiences that demonstrate your ability to manage customer care functions and liaise with various stakeholders.
Showcase Your Communication Skills: As a Customer Care Manager, communication is key. In your application, emphasise your confident communication style and how you've successfully managed expectations with clients and teams in the past.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Nicholas Associates Group Limited
✨Know Your Groundworks Inside Out
Make sure you brush up on your technical knowledge of groundworks and external works. Be prepared to discuss specific examples from your past experience that demonstrate your understanding of these areas, as this will show the interviewers that you’re not just familiar with the terms but can apply them in real-world scenarios.
✨Showcase Your Communication Skills
As a Customer Care Manager, you'll be liaising with various stakeholders. Practice articulating how you've effectively managed expectations and resolved conflicts in previous roles. Use the STAR method (Situation, Task, Action, Result) to structure your responses and highlight your communication prowess.
✨Be Organised and Proactive
Demonstrate your organisational skills by discussing how you prioritise tasks and manage multiple projects simultaneously. Prepare to share examples of how your proactive approach has led to successful outcomes in past positions, especially in managing remedial works or aftercare processes.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare insightful questions about the company’s approach to customer care and how they measure success in this role. This not only shows your interest in the position but also helps you gauge if the company aligns with your values and career goals.
