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For Companies At a Glance
- Tasks: Deliver exceptional customer service and support luxury shopping experiences.
- Company: Join a prestigious international multi-brand retailer with a focus on fashion.
- Benefits: £27,000 salary, hybrid working, and great perks like discounts and GP access.
- Other info: Dynamic team environment with opportunities for career progression.
- Why this job: Be at the heart of luxury fashion and make a real impact on customer experiences.
- Qualifications: Previous customer service experience and a passion for fashion are essential.
The predicted salary is between 27000 - 27000 £ per year.
Love fashion? Passionate about delivering a premium customer experience? We're hiring on behalf of a prestigious international multi-brand retailer, and this is your chance to join a fast-paced, luxury customer care team supporting both online and in-store experiences.
The Role
- Deliver a high-end, personalised customer experience
- Process orders and returns accurately within SLAs
- Provide expert product advice and styling support
- Identify opportunities to upsell and maximise sales
- Work closely with internal teams to resolve customer queries
- Manage your workload in a busy, target-driven environment
What We're Looking For
- Previous customer service experience (retail or contact centre ideal)
- A genuine passion for fashion and trends
- Confident communicator with a positive, engaging style
- Strong problem‑solving skills
- Ability to work under pressure and meet KPIs
- A team player with a proactive mindset
What's in It for You
- £27,000 salary
- Ongoing role with permanent opportunities
- Weekly pay
- Hybrid working (60% office / 40% home after training)
- Modern offices in Charlton
- Full training + career progression
- Benefits including 24/7 GP access, retail & gym discounts
Hours & Shifts
- 37.5 hours per week
- 5 out of 7 days
- Shifts between 8:30am – 9:30pm
- Mainly PM shifts (1pm – 9:30pm)
- 1 in 3 weekends required
About Us
We are dedicated to fostering a diverse and inclusive community. In line with our Diversity and Inclusion policy, we welcome applications from all qualified individuals, regardless of age, gender, ethnicity, sexual orientation, or disability. As a Disability Confident Employer, and part of the Nicholas Associates Group, we are committed to supporting candidates with disabilities, and we're happy to discuss flexible working options. We are committed to protecting the privacy of all our candidates and clients. If you choose to apply, your information will be processed in accordance with the Nicholas Associates Group of companies Privacy Notice.
Luxury Customer Care Consultant employer: Nicholas Associates Group Limited
Contact Detail:
Nicholas Associates Group Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Luxury Customer Care Consultant
✨Tip Number 1
Get to know the brand inside out! Research their products, values, and customer service style. This way, when you chat with them, you can show off your passion for fashion and how you can deliver that high-end experience they’re after.
✨Tip Number 2
Practice your communication skills! Role-play with a friend or in front of a mirror. You want to come across as confident and engaging, just like the luxury customer care consultant they’re looking for.
✨Tip Number 3
Be ready to showcase your problem-solving skills. Think of examples from your past experiences where you’ve turned a negative situation into a positive one. This will help you stand out as a proactive team player!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are keen to join us directly!
We think you need these skills to ace Luxury Customer Care Consultant
Some tips for your application 🫡
Show Your Passion for Fashion: When you're writing your application, let your love for fashion shine through! Share any relevant experiences or interests that highlight your enthusiasm for the industry. We want to see that you’re not just looking for a job, but that you genuinely care about delivering a premium customer experience.
Tailor Your Application: Make sure to customise your application to reflect the specific skills and experiences mentioned in the job description. Highlight your previous customer service experience and how it aligns with the role of a Luxury Customer Care Consultant. This shows us that you’ve done your homework and are serious about joining our team.
Be Engaging and Positive: Your written application is your first chance to impress us, so keep your tone upbeat and engaging! Use confident language that reflects your communication skills. Remember, we’re looking for someone who can connect with customers, so let that personality shine through in your writing.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows us that you’re proactive and ready to take the next step in your career!
How to prepare for a job interview at Nicholas Associates Group Limited
✨Know Your Fashion
Brush up on the latest fashion trends and brands before your interview. Being able to discuss current styles and how they relate to the company's offerings will show your genuine passion for fashion, which is key for a Luxury Customer Care Consultant.
✨Master the Art of Upselling
Prepare examples of how you've successfully upsold products in previous roles. Think about specific situations where you identified customer needs and suggested additional items. This will demonstrate your ability to drive sales while providing a personalised experience.
✨Showcase Your Problem-Solving Skills
Be ready to discuss past experiences where you resolved customer issues effectively. Use the STAR method (Situation, Task, Action, Result) to structure your answers, highlighting your proactive mindset and ability to work under pressure.
✨Engage with Confidence
Practice your communication skills by engaging in mock interviews or role-playing scenarios. A confident and positive communication style is essential for this role, so make sure you convey enthusiasm and approachability during your interview.