At a Glance
- Tasks: Assist with customer service enquiries and coordinate engineering service activities.
- Company: Join a dynamic engineering-focused company in Loughborough.
- Benefits: Competitive salary, supportive team environment, and opportunities for growth.
- Other info: Flexible working options available; we value diversity and inclusion.
- Why this job: Be the go-to person for customers and make a real difference in service delivery.
- Qualifications: Strong organisational skills and a customer-first mentality are essential.
The predicted salary is between 28000 - 28000 £ per year.
We are currently recruiting for an Engineering Service Assistant for our client based in Loughborough on a full time and permanent basis.
Job Title
Engineering Service Assistant
Location
Loughborough
Job Type
Full time, permanent
Hours
Monday to Friday, 8:00am - 5:00pm with a 30-minute lunch break
Salary
Circa £28K per annum
Key Responsibilities
- Assist the Service Coordinator with service-related enquiries received by telephone and through IT systems.
- Support the planning, scheduling and delivery of customer service work.
- Act as a helpful point of contact for customers, responding to enquiries and ensuring their needs are dealt with promptly.
- Maintain accurate records of customer services, service schedules and system updates.
- Ensure service documentation is completed accurately and in line with company procedures.
- Monitor service appointments and help coordinate work to ensure services are delivered on time and to customer satisfaction.
- Communicate with internal teams and external service providers to support seamless service delivery.
- Help resolve service-related issues, escalating concerns where required.
- Assist with service reports, customer updates and general administrative duties.
- Provide wider administrative support, including scheduling meetings, maintaining files and managing correspondence.
About You
- Strong organisational skills with the ability to manage multiple priorities.
- Customer-focused, results-driven approach with a commitment to following tasks through to completion.
- Excellent verbal and written communication skills.
- Confident working as part of a team with a customer-first mentality.
- Able to work effectively in a fast-paced service environment.
- Proficient in Microsoft Office and generally IT literate.
- Previous experience in customer service, service administration or administrative support would be advantageous.
- Familiarity with engineering services and an understanding of different levels of machine servicing would be beneficial.
- A practical engineering background, with a parts and services mindset, would be highly desirable.
This is a great opportunity for someone who enjoys supporting customers, coordinating service activity and working within an engineering-focused environment.
If you are organised, practical and confident communicating with customers and internal teams, we would like to hear from you.
About Us
We are dedicated to fostering a diverse and inclusive community.
In line with our Diversity and Inclusion policy, we welcome applications from all qualified individuals, regardless of age, gender, ethnicity, sexual orientation, or disability.
As a Disability Confident Employer, and part of the Nicholas Associates Group, we are committed to supporting candidates with disabilities, and we're happy to discuss flexible working options.
We are committed to protecting the privacy of all our candidates and clients.
If you choose to apply, your information will be processed in accordance with the Nicholas Associates Group of companies Privacy Notice.
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Engineering Service Assistant in Loughborough employer: Nicholas Associates Group Limited
Nicholas Associates Group Limited is an excellent employer, offering a supportive work culture that values reliability and attention to detail. With flexible part-time hours in the vibrant town of Melton Mowbray, employees enjoy a balanced work-life dynamic while contributing to a clean and safe environment for their colleagues. The company prioritises employee well-being and fosters growth opportunities, making it a rewarding place to work.
Contact Details:
Nicholas Associates Group Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Engineering Service Assistant in Loughborough
✨Join Engineering Meetups!
Get yourself along to local engineering meetups or tech conferences. These are great places to connect with like-minded folks and industry leaders who might just have a lead on that full-time Engineering Service Assistant role you’re after at Nicholas Associates Group Limited.
✨Show Off Your Projects!
Don’t be shy about showcasing your engineering projects. Whether it’s a funky app, a mechanical design, or a complex algorithm, having a solid portfolio on platforms like GitHub can really make you stand out. Plus, it gives potential employers at Nicholas Associates Group Limited a taste of what you can bring to the table!
✨Engage with Online Communities
Dive into engineering forums and online communities, like Reddit or specific engineering Discord channels. Sharing your insights, asking questions, and being active can help you build connections that might lead to job opportunities at Nicholas Associates Group Limited.
✨Apply Through Company Websites
When you spot a role like Engineering Service Assistant at Nicholas Associates Group Limited, apply directly through their website. Often, this can show your genuine interest in the company and you might just get noticed quicker than via typical job boards.
We think you need these skills to ace Engineering Service Assistant in Loughborough
Some tips for your application 🫡
Showcase Your Technical Expertise:When applying for an engineering role like Engineering Service Assistant, it’s essential to highlight your technical skills. Include any relevant software or tools you're proficient in on your CV—think CAD software, simulation tools, or programming languages. Don't skimp on any engineering projects you've worked on that demonstrate your ability to solve complex problems.
Focus on Results and Impact:In the engineering world, we love numbers and real-world impact. Quantify your achievements wherever possible—like reducing costs by a certain percentage, improving efficiency, or successfully completing a project ahead of schedule. This gives your future employers at Nicholas Associates Group Limited a clear picture of the value you can bring.
Craft a Compelling Cover Letter:Use your cover letter to express your passion for engineering and explain why you’re drawn to Nicholas Associates Group Limited specifically. Share what aspects of their work excite you and how your values align with theirs. This is your chance to show a bit of personality while keeping it professional!
Include Relevant Certifications:If you have any engineering certifications, especially ones that are recognised in your field, make sure to feature them prominently on your CV. They demonstrate not just your knowledge, but also your commitment to professional development, which is something we at StudySmarter value highly.
How to prepare for a job interview at Nicholas Associates Group Limited
✨Brush Up on Core Engineering Principles
Before heading into the interview with Nicholas Associates Group Limited, make sure you're solid on the fundamental engineering principles relevant to the role. Be ready to discuss concepts such as thermodynamics, fluid mechanics, or structural analysis, depending on the specifics mentioned in the job description. Don’t skip any hands-on projects or coursework; these can be excellent talking points!
✨Show Off Your Problem-Solving Skills
Expect technical questions or case studies during your interview—after all, engineering is all about solving problems! Prepare a few examples of how you've tackled engineering challenges in the past, whether at university or in any practical experience. Practising with mock technical interviews can really help you articulate your thought process and solutions.
✨Relate Your Experience to the Role
In a full-time role, employers like Nicholas Associates Group Limited want to see that you can adapt and grow within their team. Be ready to discuss how your previous internships, projects, or studies relate directly to the work you'll be doing. Highlight specific experiences that showcase your collaborative skills and how you've successfully worked within a team environment.
✨Know Your Tools and Software
Most engineering roles require familiarity with specific tools and software. Prepare to talk about your proficiency with programmes like AutoCAD, MATLAB, or SolidWorks if they’re relevant to the role. Even better, have examples of projects where you’ve used these tools, as it'll demonstrate your hands-on experience and readiness for the job.
