At a Glance
- Tasks: Deliver exceptional customer service and drive sales in a luxury retail environment.
- Company: Join a prestigious international multi-brand retailer with a focus on fashion.
- Benefits: £27,000 salary, hybrid working, and great perks like discounts and GP access.
- Other info: Dynamic team environment with opportunities for career progression.
- Why this job: Be at the heart of the customer journey and make a real impact in luxury fashion.
- Qualifications: Previous customer service experience and a passion for fashion are essential.
The predicted salary is between 27000 - 27000 € per year.
Love fashion? Passionate about delivering a premium customer experience? We're hiring on behalf of a prestigious international multi-brand retailer, and this is your chance to join a fast-paced, luxury customer care team supporting both online and in-store experiences.
The Role
- Deliver a high-end, personalised customer experience
- Process orders and returns accurately within SLAs
- Provide expert product advice and styling support
- Identify opportunities to upsell and maximise sales
- Work closely with internal teams to resolve customer queries
- Manage your workload in a busy, target-driven environment
What We're Looking For
- Previous customer service experience (retail or contact centre ideal)
- A genuine passion for fashion and trends
- Confident communicator with a positive, engaging style
- Strong problem‑solving skills
- Ability to work under pressure and meet KPIs
- A team player with a proactive mindset
What's in It for You
- £27,000 salary
- Ongoing role with permanent opportunities
- Weekly pay
- Hybrid working (60% office / 40% home after training)
- Modern offices in Charlton
- Full training + career progression
- Benefits including 24/7 GP access, retail & gym discounts
Hours & Shifts
- 37.5 hours per week
- 5 out of 7 days
- Shifts between 8:30am – 9:30pm
- Mainly PM shifts (1pm – 9:30pm)
- 1 in 3 weekends required
About Us
We are dedicated to fostering a diverse and inclusive community. In line with our Diversity and Inclusion policy, we welcome applications from all qualified individuals, regardless of age, gender, ethnicity, sexual orientation, or disability. As a Disability Confident Employer, and part of the Nicholas Associates Group, we are committed to supporting candidates with disabilities, and we're happy to discuss flexible working options. We are committed to protecting the privacy of all our candidates and clients. If you choose to apply, your information will be processed in accordance with the Nicholas Associates Group of companies Privacy Notice.
Luxury Customer Care Consultant in London employer: Nicholas Associates Group Limited
Join a prestigious international multi-brand retailer as a Luxury Customer Care Consultant in Charlton, South East London, where you'll thrive in a dynamic and supportive work environment. Enjoy a competitive salary of £27,000, hybrid working options, and comprehensive benefits including 24/7 GP access and retail discounts, all while being part of a diverse team that values your growth and passion for fashion. With ongoing training and clear career progression paths, this role offers a unique opportunity to elevate your customer service skills in the luxury sector.
Contact Detail:
Nicholas Associates Group Limited Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Luxury Customer Care Consultant in London
✨Tip Number 1
Get to know the brand inside out! Research their products, values, and customer service style. This way, when you chat with them, you can show off your passion for fashion and how you can deliver that high-end experience they’re after.
✨Tip Number 2
Practice your communication skills! Whether it’s through mock interviews or casual chats with friends, being a confident communicator is key. You want to come across as engaging and positive, just like the luxury experience they provide.
✨Tip Number 3
Showcase your problem-solving skills! Think of examples from your past experiences where you’ve turned a tricky situation into a win. This will help you stand out as someone who can handle pressure and meet those KPIs.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and take the initiative to connect with us directly.
We think you need these skills to ace Luxury Customer Care Consultant in London
Some tips for your application 🫡
Show Your Passion for Fashion:When you're writing your application, let your love for fashion shine through! Share any relevant experiences or interests that highlight your enthusiasm for the industry. We want to see that you’re not just looking for a job, but that you genuinely care about delivering a premium customer experience.
Tailor Your Application:Make sure to customise your application to reflect the specific skills and experiences mentioned in the job description. Highlight your previous customer service roles and how they relate to the luxury market. This shows us that you’ve done your homework and are serious about joining our team.
Be Engaging and Positive:Your written application is your first chance to impress us, so keep it upbeat and engaging! Use a friendly tone and make sure your personality comes through. We’re looking for confident communicators who can connect with customers, so let that shine in your writing.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy and ensures your application goes straight to us. Plus, you’ll find all the details you need about the role and our company culture there!
How to prepare for a job interview at Nicholas Associates Group Limited
✨Know Your Fashion
Brush up on the latest fashion trends and brands before your interview. Being able to discuss current styles and how they relate to the company's offerings will show your genuine passion for fashion, which is key for a Luxury Customer Care Consultant.
✨Showcase Your Customer Service Skills
Prepare examples from your previous customer service experience that highlight your problem-solving skills and ability to work under pressure. Think of specific situations where you turned a negative experience into a positive one, as this will resonate well with the interviewers.
✨Practice Engaging Communication
Since the role requires confident communication, practice articulating your thoughts clearly and positively. You might even want to role-play common customer scenarios with a friend to refine your engaging style and ensure you come across as approachable and professional.
✨Understand the Company Culture
Research the company’s values and culture, especially their commitment to diversity and inclusion. Be ready to discuss how you can contribute to this environment and why it matters to you, as this will demonstrate your alignment with their ethos.
