At a Glance
- Tasks: Support operations and deliver top-notch customer service in a fast-paced environment.
- Company: Join a diverse team at a leading logistics company focused on excellence.
- Benefits: Earn £13.21 per hour with opportunities for growth and flexible working options.
- Other info: Be part of a supportive team that values diversity and continuous improvement.
- Why this job: Make a real difference by enhancing customer experiences and improving operational efficiency.
- Qualifications: Strong organisational skills and a customer-focused mindset are essential.
The predicted salary is between 27000 - 28000 £ per year.
We're hiring for an Operations Customer Service Coordinator at Immingham Docks.
Pay Rate: £13.21 per hour
Hours: 40 hours per week / Monday to Friday
Are you organised, proactive, and passionate about delivering outstanding customer service? We're looking for an Operations Customer Service Coordinator to join our team and support the smooth running of our operations while ensuring a first-class customer experience.
About the Role
This is a varied and fast-paced role where you'll play a key part in supporting operational activities, managing processes, and building strong relationships across internal teams and external stakeholders. You'll help ensure efficiency, safety, and continuous improvement within the department.
Key Responsibilities
- Operations & Customer Service: Become fully proficient in company systems, ensuring compliance with internal and legislative requirements. Maintain accurate records and provide updates to the Line Manager when required. Monitor process timelines, identifying and escalating any potential delays. Work collaboratively with internal and external stakeholders to maintain high levels of customer satisfaction. Review and act on operational reports provided by the Data Analyst team.
- Team Collaboration & Support: Support a positive, engaged, and productive team environment. Assist colleagues across the team during peak periods or absences. Liaise with stakeholders to support effective and efficient solutions.
- General Responsibilities: Provide day-to-day operational support to ensure activities run efficiently. Escalate operational issues or risks to the Line Manager promptly. Follow established workflows and suggest improvements where appropriate. Contribute to a culture of continuous improvement through feedback and ideas.
- Health, Safety & Compliance: Support adherence to health and safety policies and procedures. Monitor the working environment, identifying and reporting potential hazards. Participate in briefings and raise any safety concerns. Stay up to date with company policies and operational standards.
- Development & Flexibility: Identify and address personal training needs to enhance performance. Demonstrate flexibility to support other areas of the team when required.
Skills & Competencies
- Strong organisational skills with the ability to use initiative and work independently.
- Excellent communication skills, both verbal and written, with strong numeracy and literacy.
- Ability to work effectively with colleagues to ensure tasks are completed efficiently.
- Good time management skills with the ability to prioritise workload.
- Strong relationship-building skills with a collaborative approach.
- A positive, forward-thinking attitude.
- Customer-focused mindset with a solution-driven and approachable manner.
- Ability to remain calm and effective under pressure.
- Previous customer interaction experience.
- Knowledge of the shipping/logistics industry (desirable).
Qualifications
- Full UK Driving License.
About Us
We are dedicated to fostering a diverse and inclusive community. In line with our Diversity and Inclusion policy, we welcome applications from all qualified individuals, regardless of age, gender, ethnicity, sexual orientation, or disability. As a Disability Confident Employer, and part of the Nicholas Associates Group, we are committed to supporting candidates with disabilities, and we're happy to discuss flexible working options.
We are committed to protecting the privacy of all our candidates and clients. If you choose to apply, your information will be processed in accordance with the Nicholas Associates Group of companies Privacy Notice.
Operations Customer Service Coordinator in Immingham employer: Nicholas Associates Group Limited
At Nicholas Associates, we pride ourselves on being an excellent employer, offering a supportive and dynamic work environment at Immingham Docks. Our commitment to employee growth is reflected in our focus on continuous improvement and training opportunities, while our inclusive culture fosters collaboration and engagement among team members. With competitive pay and a strong emphasis on health and safety, we ensure that our employees feel valued and empowered to deliver outstanding customer service.
Contact Details:
Nicholas Associates Group Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Operations Customer Service Coordinator in Immingham
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent projects. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Network like a pro! Reach out to current employees on LinkedIn or attend industry events. Building connections can give you insider info and might even lead to a referral!
✨Tip Number 3
Prepare for the interview by practising common questions and scenarios related to customer service and operations. Think about how you can demonstrate your organisational skills and proactive attitude.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. And remember, apply through our website for the best chance!
We think you need these skills to ace Operations Customer Service Coordinator in Immingham
Some tips for your application 🫡
Show Off Your Organisational Skills:Make sure to highlight your organisational skills in your application. We want to see how you can manage multiple tasks and keep everything running smoothly, just like you'll need to do in the role!
Communicate Clearly:Since excellent communication is key for this position, ensure your written application is clear and concise. Use straightforward language and make your points easy to understand – we love a good communicator!
Demonstrate Your Customer Focus:We’re all about delivering outstanding customer service, so share examples of how you've gone above and beyond for customers in the past. This will show us that you have the right mindset for the role.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Nicholas Associates Group Limited
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Operations Customer Service Coordinator role. Familiarise yourself with the key responsibilities and think about how your skills align with them. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Organisational Skills
Since this role requires strong organisational skills, prepare examples from your past experiences where you've successfully managed multiple tasks or projects. Be ready to discuss how you prioritised your workload and maintained efficiency, especially under pressure.
✨Demonstrate Your Customer Focus
Customer service is at the heart of this role, so be prepared to share specific instances where you've gone above and beyond for a customer. Highlight your solution-driven approach and how you build relationships with stakeholders to ensure high levels of satisfaction.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions about the team dynamics, company culture, or operational challenges they face. This shows your enthusiasm for the role and helps you gauge if the company is the right fit for you.
