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For Companies At a Glance
- Tasks: Manage print and mail projects while delivering top-notch customer service.
- Company: Join a growing business with a fantastic culture and diverse community.
- Benefits: Competitive salary, flexible working options, and a supportive environment.
- Why this job: Be the key link between clients and teams, making a real impact every day.
- Qualifications: Experience in client services and a keen eye for detail are essential.
- Other info: Great opportunity for career growth in a fast-paced, dynamic setting.
The predicted salary is between 28000 - 32000 £ per year.
Location: Commutable from Wakefield, Leeds, Bradford, Halifax, Huddersfield
Salary: £28-32k DOE
This is a great opportunity to join a growing business with a brilliant culture as a Customer Account Manager/Relationship Manager.
The Job
As an Account Manager you will be responsible for delivering print and mail projects in a timely manner. You will work closely with both external clients and internal contacts, to deliver a professional service to specifications and SLAs. Delivering excellent customer service is key, so experience in this area is essential. Day to day you will liaise with the sales and production teams, as well as allocated clients and suppliers, to be able to process orders efficiently, in line with the brief and client expectations. As such excellent verbal and written communication skills are essential. This is a fast paced role where attention to detail is crucial. As an Account Manager you will need to be able to manage multiple projects simultaneously and have the capability to work well to deadlines.
Key Responsibilities
- Take a comprehensive project brief from the sales team or directly from clients and adhere to strict specifications and schedules
- Produce detailed job specifications and instructions for the production team
- Liaise with internal departments to monitor progress of jobs and ensure delivery on time
- Build and develop relationships with key stakeholders including clients and suppliers
- Ensure invoicing procedures are followed
- Manage and fulfil client expectations
- Deliver excellent customer service to a multitude of clients
- Demonstrate initiative to address problems and find solutions
- Show a keen interest in learning and understanding all business processes and capabilities
- Identify opportunities to develop further sales opportunities and services delivered to the client
- Work in-line with the company's procedures and compliance standards
You
- Experience working within a client services environment, directly engaging with clients
- Keen eye for detail
- Ability to manage multiple projects at one time - keep the plates spinning
- You are able to quickly prioritise tasks
- You have experience of working closely with/liaising with other departments such as production or transport within a time sensitive environment
- Have a 'customer first' attitude when delivering projects, going above and beyond the clients' expectations
- Good commercial understanding with the ability to cost & price work
- You are a team player, supporting and sharing workload amongst the account management team
- Experience in the print and/or mailing industry is highly desirable.
About Us
We are dedicated to fostering a diverse and inclusive community. In line with our Diversity and Inclusion policy, we welcome applications from all qualified individuals, regardless of age, gender, ethnicity, sexual orientation, or disability. As a Disability Confident Employer, and part of the Nicholas Associates Group, we are committed to supporting candidates with disabilities, and we're happy to discuss flexible working options. We are committed to protecting the privacy of all our candidates and clients. If you choose to apply, your information will be processed in accordance with the Nicholas Associates Group of companies Privacy Notice.
Account Manager in Huddersfield employer: Nicholas Associates Group Limited
Contact Detail:
Nicholas Associates Group Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Manager in Huddersfield
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the hunt for an Account Manager role, and who knows? They might just have the perfect lead for you.
✨Tip Number 2
Prepare for those interviews! Research the company and its culture, especially if they value customer service as much as we do. Think of examples from your past experiences that showcase your skills in managing multiple projects and delivering excellent service.
✨Tip Number 3
Don’t forget to follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role. It’s a great chance to reiterate why you’re the perfect fit for their team.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from candidates who are genuinely interested in joining us. Plus, it gives you a better chance to stand out in the crowd!
We think you need these skills to ace Account Manager in Huddersfield
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Account Manager role. Highlight your experience in client services and any relevant projects you've managed. We want to see how you can bring your unique skills to our team!
Show Off Your Communication Skills: Since excellent verbal and written communication is key, don’t hold back! Use clear and concise language in your application. We love seeing candidates who can articulate their thoughts well, so let your personality shine through!
Demonstrate Attention to Detail: In a fast-paced environment like ours, attention to detail is crucial. Make sure your application is free from typos and errors. We appreciate candidates who take the time to double-check their work, as it reflects your commitment to quality.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re proactive and keen to join our fantastic team!
How to prepare for a job interview at Nicholas Associates Group Limited
✨Know Your Projects Inside Out
Before the interview, make sure you understand the types of print and mail projects the company handles. Be ready to discuss how you've managed similar projects in the past, focusing on your attention to detail and ability to meet deadlines.
✨Showcase Your Customer Service Skills
Since delivering excellent customer service is key for this role, prepare examples of how you've gone above and beyond for clients. Think about specific situations where you resolved issues or exceeded client expectations.
✨Communicate Clearly and Confidently
As an Account Manager, you'll need strong verbal and written communication skills. Practice articulating your thoughts clearly and concisely. You might even want to prepare a brief presentation on a project you've worked on to demonstrate your communication prowess.
✨Demonstrate Your Team Spirit
This role requires collaboration with various teams. Be prepared to discuss how you've worked effectively with others in the past. Highlight any experiences where you supported colleagues or contributed to team success, showing that you're a true team player.