At a Glance
- Tasks: Help customers with inquiries and resolve issues while processing orders.
- Company: Join a diverse and inclusive team in Southampton.
- Benefits: Earn £12.71 per hour with flexible hours and weekly pay.
- Other info: Immediate start with opportunities for growth and flexibility.
- Why this job: Make a difference by providing excellent customer service every day.
- Qualifications: Strong communication skills and experience with customer service software.
The predicted salary is between 26500 - 26500 € per year.
£12.71 per hour weekly pay
Monday to Friday 10.00 to 15.00 with flexibility
Immediate start
Based in Southampton
My client is seeking an experienced Customer Service Representative to manage the following:
- Responding to customer enquiries promptly and professionally
- Providing accurate information regarding the services
- Resolving any customer issues
- Documenting customer interactions and feedback
- Processing payments
- Order processing and tracking
To be successful in this role you will require:
- Excellent verbal and written communication skills
- Able to work flexible hours to cover holiday and sickness
- Good attention to detail
- Experience using customer service software and Microsoft Office
- Good problem-solving skills
Should this sound like you and you would like additional information then please contact us for more information.
We are dedicated to fostering a diverse and inclusive community. In line with our Diversity and Inclusion policy, we welcome applications from all qualified individuals, regardless of age, gender, ethnicity, sexual orientation, or disability. As a Disability Confident Employer, and part of the Nicholas Associates Group, we are committed to supporting candidates with disabilities, and we're happy to discuss flexible working options. We are committed to protecting the privacy of all our candidates and clients. If you choose to apply, your information will be processed in accordance with the Nicholas Associates Group of companies Privacy Notice.
Customer Services Representative in Eastleigh employer: Nicholas Associates Group Limited
Join a dynamic team in Southampton as a Customer Service Representative, where we prioritise a supportive and inclusive work environment. Enjoy competitive pay, flexible working hours, and opportunities for personal growth while contributing to a company that values diversity and is committed to employee well-being. With a focus on professional development and a culture that encourages collaboration, this role offers a meaningful career path in customer service.
Contact Detail:
Nicholas Associates Group Limited Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Services Representative in Eastleigh
✨Tip Number 1
Get to know the company! Research their values and culture so you can tailor your approach during interviews. This shows you're genuinely interested and helps you stand out.
✨Tip Number 2
Practice your communication skills! Since this role is all about interacting with customers, make sure you can articulate your thoughts clearly and confidently. Role-play with a friend or use online resources to sharpen those skills.
✨Tip Number 3
Be ready to showcase your problem-solving abilities. Think of examples from your past experiences where you resolved customer issues effectively. This will demonstrate your capability to handle challenges in the role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Customer Services Representative in Eastleigh
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Service Representative role. Highlight your relevant experience and skills, especially those that match the job description, like communication and problem-solving.
Showcase Your Skills:Don’t just list your skills; give examples of how you've used them in previous roles. If you’ve handled customer enquiries or resolved issues, share those stories to show us what you can bring to the table.
Be Professional Yet Personable:While we want to see your professional side, don’t forget to let your personality shine through. A friendly tone in your application can help us see how you might connect with customers.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role without any hiccups!
How to prepare for a job interview at Nicholas Associates Group Limited
✨Know Your Stuff
Before the interview, make sure you’re familiar with the company and its services. Brush up on common customer service scenarios and think about how you would handle them. This will show that you’re proactive and genuinely interested in the role.
✨Show Off Your Communication Skills
Since excellent verbal and written communication is key for this role, practice articulating your thoughts clearly. You might want to prepare a few examples of how you've successfully resolved customer issues in the past. This will demonstrate your problem-solving skills effectively.
✨Be Ready for Flexibility Questions
Given the flexible hours mentioned in the job description, be prepared to discuss your availability. Think about how you can cover for holidays or sickness and be ready to express your willingness to adapt to the team's needs.
✨Attention to Detail Matters
In customer service, details are crucial. During the interview, highlight instances where your attention to detail made a difference in your previous roles. This could be anything from accurately processing orders to documenting customer feedback effectively.
