At a Glance
- Tasks: Support international sales by providing top-notch customer service and processing orders.
- Company: Join a globally recognised business with a commitment to diversity and inclusion.
- Benefits: Enjoy a competitive salary, private healthcare, and a bike-to-work scheme.
- Other info: Flexible working options and training provided for career growth.
- Why this job: Be part of a dynamic team and make a real difference in customer satisfaction.
- Qualifications: Fluency in French, German, or Spanish, plus strong communication and organisational skills.
The predicted salary is between 30000 - 35000 £ per year.
Location: Doncaster
Salary: £30,000-£35,000
Monday to Friday
On behalf of our client, a business with a strong international presence, we are seeking to recruit a French, German or Spanish speaking International Customer Service Advisor.
The role
- Supporting the International Sales Team by responding to enquiries in a timely and effective manner
- Provide high standard of customer service.
- Process customer orders accurately to agreed service level.
- Plan, prioritise and check sales orders and ensure the details are accurately transferred into our order management system.
- Interpret instructions from various Sales Exec colleagues and identify any issues arising.
- Communicate, liaise, and negotiate (internally and externally) to ensure customer orders are delivered accurately
- Liaise with the Logistics team to update customers on their order progress
- Update company records accurately
You
- Fluent in any/all of German, French or Spanish - multilingual would be a distinct advantage
- Excellent computer literacy (Microsoft platforms).
- Strong data entry experience.
- Excellent organisational skills.
- Comfortable in a busy environment.
- Strong communication skills (written and spoken English) and good telephone manners are crucial.
Benefits
- Monday to Friday
- Pension scheme
- Private Health Care
- Bike2Work Scheme
- Training provided
- Uniform provided
We are dedicated to fostering a diverse and inclusive community. In line with our Diversity and Inclusion policy, we welcome applications from all qualified individuals, regardless of age, gender, ethnicity, sexual orientation, or disability. As a Disability Confident Employer, and part of the Nicholas Associates Group, we are committed to supporting candidates with disabilities, and we're happy to discuss flexible working options.
We are committed to protecting the privacy of all our candidates and clients. If you choose to apply, your information will be processed in accordance with the Nicholas Associates Group of companies Privacy Notice.
International Customer Service Advisor in Doncaster employer: Nicholas Associates Group Limited
Join a dynamic team in Doncaster as an International Customer Service Advisor, where your multilingual skills will be valued in a supportive and inclusive work environment. With a competitive salary, comprehensive benefits including private healthcare and a pension scheme, and opportunities for professional growth through training, this role offers a rewarding career path. Embrace the chance to contribute to a company that prioritises diversity and employee well-being while engaging with an international clientele.
Contact Details:
Nicholas Associates Group Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land International Customer Service Advisor in Doncaster
✨Tip Number 1
Get to know the company inside out! Research their values, culture, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your language skills! Since this role requires fluency in French, German, or Spanish, brush up on your conversational skills. You might even want to prepare some key phrases related to customer service to impress during the interview.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider tips and potentially a referral, which can really boost your chances of landing the job.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team!
We think you need these skills to ace International Customer Service Advisor in Doncaster
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of International Customer Service Advisor. Highlight your language skills and any relevant experience in customer service, especially in an international context.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention your passion for customer service and how your multilingual abilities can benefit the team.
Showcase Your Skills:Don’t forget to emphasise your computer literacy and organisational skills. Mention any specific software you’re familiar with, especially if it relates to order management systems or data entry.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and get to know you better!
How to prepare for a job interview at Nicholas Associates Group Limited
✨Brush Up on Your Language Skills
Since the role requires fluency in French, German, or Spanish, make sure you’re comfortable speaking and writing in your chosen language. Practise common customer service scenarios in that language to show your proficiency during the interview.
✨Know the Company Inside Out
Research the company’s international presence and understand their customer service ethos. Be prepared to discuss how you can contribute to their goals and how your skills align with their values.
✨Demonstrate Your Organisational Skills
Prepare examples of how you've successfully managed multiple tasks or prioritised workloads in previous roles. This will showcase your ability to thrive in a busy environment, which is crucial for this position.
✨Showcase Your Communication Skills
During the interview, focus on clear and concise communication. Use examples to illustrate your strong written and spoken English skills, as well as your ability to liaise effectively with both customers and colleagues.
