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For Companies At a Glance
- Tasks: Deliver outstanding customer service and resolve client queries efficiently.
- Company: Join a friendly team in a supportive office environment.
- Benefits: Competitive pay, overtime rates, and genuine career progression opportunities.
- Other info: Diverse and inclusive workplace with flexible working options available.
- Why this job: Perfect for those eager to grow and make a difference in customer service.
- Qualifications: Customer-focused, organised, and ready to thrive in a dynamic team.
The predicted salary is between 26400 - 28000 £ per year.
We are currently recruiting on behalf of our client in Shipley for a Customer Service Advisor to join their busy and friendly team. This is an excellent opportunity for someone looking to develop their career within a supportive environment.
Contract Type: Temporary to Permanent (after 12-week probation)
Pay Rate: £12.71 - £13.50 per hour (depending on experience)
Working Hours:
- Monday to Thursday: 8:30am - 5:00pm
- Friday: 8:30am - 4:00pm
- Every other Saturday: 9:00am - 1:00pm
Key Responsibilities:
- Deliver outstanding customer service to clients
- Handle customer queries and issues efficiently and professionally
- Support customers with enquiries, account management, and problem resolution
- Maintain accurate and up-to-date client records
- Work closely with internal teams to ensure a high level of customer satisfaction
What's on Offer:
- Friendly and supportive office environment
- Overtime paid at a premium rate
- Genuine career progression opportunities
This role is ideal for someone who is customer-focused, organised, and eager to grow within a dynamic team.
Please apply online. Reference R02.
We are dedicated to fostering a diverse and inclusive community. In line with our Diversity and Inclusion policy, we welcome applications from all qualified individuals, regardless of age, gender, ethnicity, sexual orientation, or disability. As a Disability Confident Employer, and part of the Nicholas Associates Group, we are committed to supporting candidates with disabilities, and we're happy to discuss flexible working options. We are committed to protecting the privacy of all our candidates and clients. If you choose to apply, your information will be processed in accordance with the Nicholas Associates Group of companies Privacy Notice.
Customer Service employer: Nicholas Associates Group Limited
Contact Detail:
Nicholas Associates Group Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service
✨Tip Number 1
Get to know the company before your interview! Research their values, culture, and recent news. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Think of common scenarios you might face in the role and how you'd handle them. Role-playing with a friend can really help you feel more confident when it comes to the real deal.
✨Tip Number 3
Dress the part! Even if the office is casual, looking smart and professional can make a great first impression. It shows that you take the opportunity seriously and are ready to represent the company well.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can set you apart from other candidates. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Service
Some tips for your application 🫡
Show Your Customer Service Skills: When writing your application, make sure to highlight any previous experience in customer service. We want to see how you've handled queries and resolved issues, so share specific examples that showcase your skills!
Be Organised and Clear: Keep your application neat and structured. Use clear headings and bullet points where necessary. This not only makes it easier for us to read but also reflects your organisational skills, which are key for this role.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your cover letter and CV to match the job description. Mention why you’re excited about this specific opportunity with us and how you can contribute to our friendly team.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates regarding your application status!
How to prepare for a job interview at Nicholas Associates Group Limited
✨Know the Company
Before your interview, take some time to research the company. Understand their values, mission, and what they do. This will not only help you answer questions more effectively but also show that you're genuinely interested in being part of their team.
✨Prepare for Common Questions
Think about the typical questions you might be asked for a Customer Service Advisor role. Prepare answers that highlight your experience in handling customer queries, resolving issues, and maintaining records. Use specific examples from your past roles to demonstrate your skills.
✨Showcase Your Communication Skills
As a Customer Service Advisor, strong communication is key. During the interview, practice clear and concise responses. Make sure to listen carefully to the interviewer’s questions and respond thoughtfully, showing that you can engage effectively with customers.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or what success looks like in this role. This shows your enthusiasm and helps you determine if the company is the right fit for you.