At a Glance
- Tasks: Deliver outstanding customer service and resolve client queries efficiently.
- Company: Join a friendly team in a supportive office environment.
- Benefits: Competitive pay, overtime rates, and genuine career progression opportunities.
- Why this job: Perfect for those eager to grow and make a difference in customer service.
- Qualifications: Customer-focused, organised, and ready to thrive in a dynamic team.
The predicted salary is between 13.5 - 13.5 £ per hour.
We are currently recruiting on behalf of our client in Shipley for a Customer Service Advisor Part time to join their busy and friendly team. This is an excellent opportunity for someone looking to develop their career within a supportive environment.
Contract Type: Temporary to Permanent (after 12-week probation)
Pay Rate: £12.71 - £13.50 per hour (depending on experience)
Working Hours: Monday to Friday 9:30am - 3.00pm or 9.00am - 2.30pm or full time hours 8.30am - 5.00pm
Responsibilities:
- Deliver outstanding customer service to clients
- Handle customer queries and issues efficiently and professionally
- Support customers with enquiries, account management, and problem resolution
- Maintain accurate and up-to-date client records
- Work closely with internal teams to ensure a high level of customer satisfaction
What's on Offer:
- Friendly and supportive office environment
- Overtime paid at a premium rate
- Genuine career progression opportunities
This role is ideal for someone who is customer-focused, organised, and eager to grow within a dynamic team.
Please apply online.
We are dedicated to fostering a diverse and inclusive community. In line with our Diversity and Inclusion policy, we welcome applications from all qualified individuals, regardless of age, gender, ethnicity, sexual orientation, or disability. As a Disability Confident Employer, and part of the Nicholas Associates Group, we are committed to supporting candidates with disabilities, and we're happy to discuss flexible working options.
We are committed to protecting the privacy of all our candidates and clients. If you choose to apply, your information will be processed in accordance with the Nicholas Associates Group of companies Privacy Notice.
Customer Service -Part Time Or Full Time in Baildon employer: Nicholas Associates Group Limited
Join a vibrant and supportive team in Shipley as a Customer Service Advisor, where you will enjoy a friendly office environment and the opportunity for genuine career progression. With flexible working hours and premium overtime pay, this role is perfect for those looking to grow their skills while delivering outstanding customer service in a diverse and inclusive workplace.
Contact Details:
Nicholas Associates Group Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service -Part Time Or Full Time in Baildon
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Nicholas Associates Group Limited and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Nicholas Associates Group Limited and let us see your personality shine through!
We think you need these skills to ace Customer Service -Part Time Or Full Time in Baildon
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Nicholas Associates Group Limited.
Get Familiar with Our Brand:Before applying, take some time to learn about Nicholas Associates Group Limited and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Nicholas Associates Group Limited
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Nicholas Associates Group Limited.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Nicholas Associates Group Limited will surely appreciate.
