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For Companies At a Glance
- Tasks: Support apprenticeship administration and ensure smooth operations behind the scenes.
- Company: Join a diverse and inclusive team dedicated to making a difference.
- Benefits: Flexible working options, professional development, and a supportive environment.
- Why this job: Be a key player in helping apprentices succeed while gaining valuable experience.
- Qualifications: Experience in administration and payroll; passion for education is a plus.
- Other info: Opportunity for growth in a dynamic, collaborative setting.
The predicted salary is between 800 - 1000 £ per month.
Location - remote/hybrid (part time will be considered, though 5 day working coverage required)
About the Role
We're looking for an organised and detail-focused professional to join our team in a key back-office role supporting our apprenticeship provision. This is a great opportunity for someone with experience in a college or training provider setting who enjoys working behind the scenes to keep systems, records, and processes running smoothly.
You'll play a vital part in managing apprentice employment administration, payroll information, and compliance from onboarding through to completion. Acting as a central point of coordination, you'll support apprentices, employers, and colleagues by ensuring information is accurate, up to date, and handled with care - helping everyone focus on successful outcomes.
What You'll Do
You will support the administrative lifecycle of apprentice employment, ensuring all contractual, payroll, and absence-related documentation is processed accurately and on time. This includes maintaining apprentice records, monitoring probation and review milestones, tracking attendance and absence, and ensuring payroll data is correctly collated and submitted.
Working closely with delivery staff, employers and apprentices; you will provide first-line administrative and advisory support on attendance, conduct, and performance processes, supporting reporting, audits, and compliance activity.
Your role will be essential in ensuring apprentices and employers receive a professional, reliable service.
Experience
- Strong experience in administration, payroll processing, and absence management, ideally within education or training.
- Understanding of apprenticeship contracts, compliance, and funding rules (or willingness to develop this quickly).
- Confident handling of sensitive information in line with GDPR and safeguarding requirements.
- Good general education; a relevant HR, payroll, or business administration qualification would be advantageous.
Attributes
- Exceptionally organised with strong attention to detail, particularly when managing multiple records and deadlines.
- Calm, professional, and methodical when dealing with complex or sensitive administrative matters.
- Able to build positive working relationships with apprentices (including young people), employers, and colleagues.
- Proactive and reliable, with a strong sense of ownership for back-office processes and data accuracy.
- Comfortable working in a small team, with the flexibility to support wider operational needs to ensure excellent learner and client outcomes.
About Us
We are dedicated to fostering a diverse and inclusive community. In line with our Diversity and Inclusion policy, we welcome applications from all qualified individuals, regardless of age, gender, ethnicity, sexual orientation, or disability. As a Disability Confident Employer, and part of the Nicholas Associates Group, we are committed to supporting candidates with disabilities, and we're happy to discuss flexible working options.
We are committed to protecting the privacy of all our candidates and clients. If you choose to apply, your information will be processed in accordance with the Nicholas Associates Group of companies.
Service Delivery Advisor employer: Nicholas Associates Graduate Placements
Contact Detail:
Nicholas Associates Graduate Placements Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Delivery Advisor
✨Tip Number 1
Network like a pro! Reach out to your connections in the education and training sector. Let them know you're on the lookout for a Service Delivery Advisor role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for those interviews by practising common questions related to administration and payroll processing. We recommend role-playing with a friend or using online resources to get comfortable with your responses.
✨Tip Number 3
Showcase your organisational skills! During interviews, share specific examples of how you've managed multiple records and deadlines in previous roles. This will highlight your attention to detail and reliability.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Service Delivery Advisor
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight your experience in administration and payroll processing. We want to see how your skills align with the role of Service Delivery Advisor, so don’t hold back on showcasing your relevant experience!
Be Detail-Oriented: Since this role requires strong attention to detail, ensure your application is free from typos and errors. We appreciate a well-organised application that reflects your ability to manage multiple records and deadlines effectively.
Show Your Understanding: Demonstrate your knowledge of apprenticeship contracts and compliance in your application. If you’re still learning, express your willingness to develop this understanding quickly – we love proactive candidates!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. It’s the easiest way for us to receive your application and get to know you better!
How to prepare for a job interview at Nicholas Associates Graduate Placements
✨Know Your Stuff
Make sure you understand the ins and outs of apprenticeship contracts, compliance, and payroll processing. Brush up on any relevant regulations and be ready to discuss how your experience aligns with the role.
✨Show Off Your Organisation Skills
Since this role requires exceptional organisation, prepare examples that showcase your ability to manage multiple records and deadlines. Think about times when you successfully juggled various tasks and how you kept everything on track.
✨Be a People Person
This job involves working closely with apprentices, employers, and colleagues. Be ready to share experiences where you built positive relationships and provided support. Highlight your communication skills and how you handle sensitive information.
✨Stay Calm Under Pressure
You might face complex or sensitive administrative matters during your interview. Practice staying calm and methodical in your responses. Share examples of how you've dealt with challenging situations in the past while maintaining professionalism.
